JOB OVERVIEW

The Cleaning Team Leader plays a pivotal role in ensuring that cleaning operations are executed to the highest standards. This position involves supervising a team of cleaners, coordinating schedules, and maintaining effective communication with clients to ensure satisfaction. The ideal candidate will demonstrate strong leadership skills and a commitment to delivering exceptional service.

SKILLS

• Proficient in English, with strong verbal and written communication skills to effectively interact with clients and team members.
• Demonstrated customer service skills, with the ability to respond to client needs promptly and courteously.
• Strong leadership abilities, capable of motivating a team while maintaining high standards of cleanliness.
  Job Type: Permanent
  Pay: £15.00 per hour
  Expected hours: 15 per week

Benefits:

• On-site parking

Language:

• English (preferred)

Work Location: In perso

• Client Liaison: Maintain daily communication with the client’s designated contact to provide updates, address concerns, and inform them of any issues that may affect cleaning operations or service delivery.
• Team Coordination: Work closely with the cleaning team to ensure all daily operational needs are met, including:
• Monitoring and replenishing cleaning supplies.
• Reporting and escalating any building faults or maintenance issues that could impact cleaning standards or client satisfaction.
• Foster positive relationships with clients through excellent customer service and effective communication.
• Manage inventory of cleaning supplies and equipment, ensuring all necessary items are available for the team.
• Address client feedback and concerns in a professional manner to enhance customer satisfaction.