About the job

Company Description Velora Delivery Service is a growing logistics and delivery company focused on providing reliable, timely, and customer-centered delivery solutions. The organization aims to make receiving and sending packages simple and hassle-free for individuals and businesses. Team members work in a fast-paced environment where accuracy, communication, and professionalism are highly valued. Velora Delivery Service encourages collaboration and continuous improvement to enhance service quality and customer satisfaction.

Role Description The Customer Service Representative is a full-time, on-site role based in the United Arab Emirates. This role is responsible for handling incoming calls, emails, and messages from customers regarding deliveries, orders, and service inquiries. Day-to-day tasks include providing accurate information, resolving complaints, updating customers on delivery status, and documenting interactions in internal systems. The representative will coordinate with operations and delivery teams to address issues, follow up on pending requests, and ensure a smooth customer experience. This role also involves maintaining service standards, escalating complex concerns when necessary, and contributing feedback to improve customer service processes.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience, with the ability to handle diverse inquiries professionally.
• Experience in Customer Support and maintaining Customer Satisfaction through effective problem-solving and communication.
• Background working as Customer Service Representatives or in similar client interaction roles.
• Excellent verbal and written communication skills in English; additional languages used in the UAE are an advantage.
• Ability to work on-site in a busy environment, manage multiple tasks, and stay calm under pressure.
• Basic computer proficiency and familiarity with customer service or ticketing systems.
• Previous experience in delivery, logistics, or retail services is beneficial.
• High school diploma or equivalent; further education or customer service training is an advantage.