DataED (an Emerald Technologies company) has an exciting opportunity for a Program Manager to join our team! This position is responsible for communication and management between DataED and the end customer to ensure customer needs are met. Ensures all program-related decisions are guided by the terms and conditions of the customer’s contract. Accountable for customer management, order management and delivery, revenue achievement, business issue resolution, and overall satisfaction.
At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

QUALIFICATIONS OF THE PROGRAM MANAGER

• Associated business/customer service experience
• 3-5 years of manufacturing environment experience – electronics contract manufacturing preferred
  Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.
  At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
  Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Responsible for multiple program management actions including, but not limited to: Request for Quote coordination, enter/manage Sales Orders, Create WO’s (if needed), Updating schedules and forecast scheduled.
• Responsible for working with Planning/Production teams to drive sales orders and schedules for all customer products. Works closely with technical, production and material departments to facilitate the build of customer products through the entire process.
• Managing build priorities internally & with customer.
• Providing customers with real-time status updates.
• Responsible for assuring delivery in accordance with customer requirements and manufacturing capabilities. Acts as customer liaison and responds to inquiries concerning the product and its current manufacturing status.
• Manages process readiness by driving effective meetings with both internal and external teams.
• Responsible for all administrative functions including, but not limited to sales order maintenance, request for information, quoting, organizing, customer meetings and maintaining customer files.