GENERAL INFORMATION

Salary
£25,582
Working Pattern
Full Time, Part Time, Flexible Working
Vacancy Approach
External
Location
Lincoln
Region
East Midlands
Closing Date
25-Sep-2025
Post Type
Permanent
Civil Service Grade
AO
Number of jobs available
2
Reserve List
12 Months
Job ID
9778

DESCRIPTIONS & REQUIREMENTS

Job description

ABOUT US

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

YOUR SKILLS AND EXPERIENCE

With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

SKILLED WORKER VISA

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria .

JOB DESCRIPTION ATTACHMENT

• 
  Admin Officer Job Description.docx (Job Description Attachment)

EXPERIENCE

We will assess your experience for this role via the following methods
Statement of Suitability

STATEMENT OF SUITABILITY

Guidance for the Statement of Suitability
Please tell us why you are suitable for this role. Demonstrate your transferrable skills, knowledge and experience against the essential skills and criteria outlined in the job description: customer service, administrative and IT experience, attention to detail, communication and organisational skills.
This can be work or education based or gained in other environments such as volunteering. Using the full word count (500 words) and providing personalised real-life evidence of experience gained will help achieve the highest scores.
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own and can lead to your application being withdrawn.
Evidence of Experience
Statement of Suitability

Civil Admin Officers assist with the creation and management of County Court claims which involves accounting for Court fees, dealing with correspondence from Court users, as well as liaising with Judges regarding the listing and hearing of cases.
You will deal with enquiries from service users via post, email, telephone and face to face. Types of claim we deal with: Possessions, Road Traffic Accidents, Insolvency, credit card debt, loan debt and hire purchase debt.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.