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Background Screening Escalations Analyst, Officer at Citi
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Background Screening, Investigation Tools, Adjudication Process, Microsoft Office, Microsoft Access, Written Communication, Verbal Communication, Judgment, Autonomy, Prioritization, Problem Solving, Cross Departmental Collaboration, Workflow Management, Process Development, Case Management, Hr Matters
Specialization
Candidates should have 2-5 years of experience in a related role with demonstrated experience in screening applications and investigation tools. Proficiency in Microsoft Office and the ability to work independently are also required.
Experience Required
Minimum 2 year(s)
Java Backend Engineer - Assistant Vice President at Citi
Tampa, Florida, United States - Full Time
Skills Needed
Java, Backend Development, Restful Apis, Oop Principles, Collections, Multi Threading, Concurrency, Streams, Lambda, Containerization, Microservices, Docker, Kubernetes, Spring Framework, Spring Boot, Spring Data Jpa, Version Control
Specialization
5+ years of relevant experience in Java backend development is required. Strong proficiency in core Java and experience with Spring Framework and microservices architecture is essential.
Experience Required
Minimum 5 year(s)
Risk & Control Operations Analyst 1 at Citi
Pune, maharashtra, India - Full Time
Skills Needed
Quality Assurance, Training, Development, Performance Evaluation, Problem Solving, Technical Experience, Microsoft Office, Retail Banking, Compliance, Vendor Audit, Risk And Control, Quality Control, Process Audit, Customer Solutions, Product Mastery, Process Mastery, Policy Mastery
Specialization
Candidates should have a minimum of 5 years of experience in retail banking operations, particularly with debit/credit cards and lending products. A bachelor's degree or equivalent experience is required, along with solid skills in Microsoft Office.
Experience Required
Minimum 5 year(s)
Digital Workplace Client Services Project Management Portfolio Lead - Senio at Citi
Irving, Texas, United States - Full Time
Skills Needed
Project Management, Team Leadership, Performance Evaluation, Budget Management, Resource Planning, Stakeholder Engagement, Communication Skills, Analytical Skills, Problem Solving, Technical Knowledge, Negotiation Skills, Attention To Detail, Independent Work, Matrix Environment, Ownership, Deadline Management
Specialization
Candidates should have 10+ years of experience in technology infrastructure and project management, preferably in financial services. A bachelor's degree or equivalent experience is required.
Experience Required
Minimum 10 year(s)
Data Analyst - Payment Operations at Citi
Chennai, tamil nadu, India - Full Time
Skills Needed
Data Analysis, Sql, Excel, Tableau, Technical Writing, Statistical Analysis, Programming, Data Visualization, Database Design, Etl, Payment Products, Data Acquisition, Data Integration, Master Data Management, Data Linage, Collaboration
Specialization
Candidates should have three or more years of experience in data analysis and proven skills in mining, evaluation, and visualization. A bachelor's degree in a relevant field and strong programming experience are also required.
Experience Required
Minimum 2 year(s)
Ops Sup Sr Supervisor - C11 - CHENNAI at Citi
Chennai, tamil nadu, India - Full Time
Skills Needed
Leadership, Mentoring, Operations Support, Training, Quality Monitoring, Performance Feedback, Problem Solving, Staffing, Supervisory Skills, Microsoft Office, Communication Skills, Judgement, Autonomy, Stakeholder Management, Analytical Skills, Delegation
Specialization
Candidates should have 8-12 years of related business experience, including at least one year in a supervisory role. Proficiency in Microsoft Office and strong communication skills are also required.
Experience Required
Minimum 10 year(s)
CTO Project Delivery Lead / Scrum master Vice President at Citi
Pune, maharashtra, India - Full Time
Skills Needed
Scrum Master, Agile Methodologies, Jira Administration, Project Management, Communication, Stakeholder Management, Risk Management, Dependency Management, Technical Analysis, Team Coaching, Documentation, Release Planning, Organizational Skills, Problem Solving, Collaboration, Continuous Improvement
Specialization
Candidates must have a Bachelor's degree in a relevant field and at least 5 years of experience as a Scrum Master in an enterprise software development environment. Strong understanding of Agile frameworks and expertise in Jira administration are essential.
Experience Required
Minimum 5 year(s)
Card Settlements – Subject Matter Expert at Citi
Chennai, tamil nadu, India - Full Time
Skills Needed
Operations Support, Reconciliation, Accounting Principles, Problem Solving, Communication Skills, Time Management, Detail Oriented, Self Motivated, Data Analysis, Journal Entries, Risk Assessment, Training Development, Process Improvement, Team Coordination, Microsoft Office, Decision Making
Specialization
Candidates should have 0-2 years of relevant experience and be proficient in Microsoft Office. Strong problem-solving skills and the ability to work under pressure are essential.
Business Analytics Analyst with SAS - 4+Years at Citi
Bengaluru, karnataka, India - Full Time
Skills Needed
Sas, Business Analytics, Data Analysis, Communication, Process Improvement, Decision Making, Data Patterns, Trends Identification, Consumer Insights, Segmentation Strategies, Exploratory Data Analysis, Qualitative Analysis, Operational Policies, Strategic Opportunities, Cross Functional Collaboration, Data Sources
Specialization
Candidates should have 0-2 years of relevant experience and possess good communication skills to work with cross-functional partners. A Bachelor's degree or equivalent experience is required.
Experience Required
Minimum 2 year(s)
Data Engineer - Pyspark at Citi
Chennai, tamil nadu, India - Full Time
Skills Needed
Data Engineering, Pyspark, Hadoop, Scala, Java, Spark, Hive, Kafka, Sql, Nosql, Python, Etl, Data Modeling, Big Data, Cloud Platforms, Container Technologies
Specialization
Candidates should have 5-8 years of experience in data ecosystems with 4-5 years of hands-on experience in Hadoop, Scala, Java, and Spark. Strong proficiency in Python and Spark Java, along with experience in data integration and large scale ETL is required.
Experience Required
Minimum 5 year(s)
Pega Principal Engineer- Vice President at Citi
Irving, Texas, United States - Full Time
Skills Needed
Pega Platform, Integration Patterns, Rest, Soap, Apis, Object Oriented Design, Multi Threading, Concurrent Programming, Java, Asynchronous Programming, Microservices, Databases, Angular, React, Ai Features, Pega Solutions
Specialization
The candidate should have 6-10 years of relevant experience and a strong understanding of Pega Constellation. A Bachelor's degree in Computer Science or Engineering is required, with a Master's preferred.
Experience Required
Minimum 5 year(s)
Consumer Product Sales Lead Analyst at Citi
New York, New York, United States - Full Time
Skills Needed
Performance Analytics, Financial Forecasting, Business Strategy, Reporting, Communication, Profit And Loss Metrics, Cross Functional Collaboration, Data Analysis, Governance, Stakeholder Management, Product Launches, Engagement, Profitability, Trend Analysis, Variance Diagnosis, Strategy Implementation
Specialization
The role requires an in-depth understanding of profit and loss metrics and the ability to analyze product performance against forecasts. Candidates should be skilled in managing cross-functional teams and implementing strategies to enhance performance.
Experience Required
Minimum 2 year(s)
Java Developer Low Latency at Citi
Pune, maharashtra, India - Full Time
Skills Needed
Java, Structured Query Language, Microservices Architecture, Low Latency, Fbinary Protocols
Specialization
Candidates should have experience with Java and SQL, as well as familiarity with microservices architecture. Experience with FBinary protocols is also required.
Experience Required
Minimum 2 year(s)
Fund Accounting Senior Analyst (multiple positions) at Citi
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Fund Accounting, Nav Calculation, Financial Instruments, Capital Markets, Project Management, Change Management, Data Integrity, Fraud Quality Control, Training Development, Verbal Communication, Written Communication, Microsoft Office, Team Administration, Escalation Point, Transaction Review, Procedural Changes
Specialization
Candidates must have a minimum of 3 years of experience in Fund Accounting and a Bachelor's degree or equivalent experience. Strong knowledge of financial instruments and effective communication skills are also required.
Experience Required
Minimum 2 year(s)
AEM Content Author - Assistant Vice President at Citi
Mumbai, maharashtra, India - Full Time
Skills Needed
Content Management, Aem, Seo, Html, Css, Digital Asset Management, Content Strategy, Proofreading, Collaboration, Problem Solving, Attention To Detail, Project Management, Training, Quality Assurance, User Experience, Marketing
Specialization
Candidates should have 5.5 to 8 years of experience in content authoring, with at least 3 years specifically using AEM. A bachelor's degree in a related field and strong communication skills are also required.
Experience Required
Minimum 5 year(s)
Cloud Engineer Senior Lead - Public Cloud Containers - Senior Vice Presiden at Citi
Irving, Texas, United States - Full Time
Skills Needed
Cloud Engineering, Public Cloud, Kubernetes, Fleet Management, Infrastructure As Code, Python, Go, Ci/Cd, Agile, Devops, Leadership, Communication, Strategic Thinking, Adaptability, Testing Automation
Specialization
Candidates should have over 10 years of cloud engineering experience with expertise in public cloud services and a strong background in engineering leadership. Proficiency in programming languages like Python and Go, as well as familiarity with CI/CD tools and Agile practices, is essential.
Experience Required
Minimum 10 year(s)
Credit Risk Analytics -USPB Collections and Recovery - Assistant Vice Presi at Citi
Gurugram, haryana, India - Full Time
Skills Needed
Credit Risk Analytics, Statistical Analysis System, Analytical Thinking, Policy Governance, Risk Identification, Process Execution, Regulatory Compliance, Data Analysis, Risk Controls, Policy And Regulation, Constructive Debate, Escalation Management, Industry Knowledge, Product Knowledge, Sampling, Reconciliation
Specialization
Candidates should have over 7 years of relevant experience in credit risk analytics and the ability to apply credit and risk principles towards business goals. Strong analytical skills and knowledge of commercial risk analytics are essential.
Experience Required
Minimum 10 year(s)
Credit Risk Intermediate Analyst at Citi
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Credit Risk Analysis, Financial Analysis, Credit Underwriting, Risk Management, Quantitative Analysis, Qualitative Analysis, Financial Statements, Gaap Accounting, Industry Research, Credit Policy, Risk Escalation, Interpersonal Skills, Organizational Skills, Communication Skills, Microsoft Office, Financial Modeling
Specialization
Candidates must possess a Bachelor's/University degree or equivalent experience, along with 2-5 years of credit experience in banking or credit risk management within a financial services setting. A strong understanding of credit risk, Citi policies, and industry fundamentals is required, with some supervision expected.
Experience Required
Minimum 2 year(s)
Escrow Client Account Officer at Citi
Los Angeles, California, United States - Full Time
Skills Needed
Communication, Diplomacy, Kyc, Customer Service, Teamwork, Detail Oriented, Multi Tasking, Prioritization, Problem Solving
Specialization
Candidates should possess developed communication and diplomacy skills, with a strong ability to multi-task and work under pressure. A bachelor's degree or equivalent experience is required, along with a proactive and detail-oriented approach.
Part-Time Universal Banker (20 Hours), Cerritos Branch at Citi
Cerritos, California, United States - Full Time
Skills Needed
Account Opening, Customer Service, Financial Transactions, Sales Opportunities, Complaint Resolution, Operational Controls, Communication Skills
Specialization
1-3 years of relevant experience in Retail Banking or similar is required. Candidates must demonstrate clear communication skills and have a high school diploma or equivalent.
Background Screening Escalations Analyst, Officer at Citi
Taguig, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Background Screening, Investigation Tools, Adjudication Process, Microsoft Office, Microsoft Access, Written Communication, Verbal Communication, Judgment, Autonomy, Prioritization, Problem Solving, Cross-Departmental Collaboration, Workflow Management, Process Development, Case Management, HR Matters

Industry

Financial Services

Description
Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Manage evolving case load of complex Screening escalations and HR matters with significant cross-departmental and departmental impact Recommend and implement new work procedures and address and resolve exceptional/unusual issues Partner with the operation team(s) and other departments within Screening workflow Contribute to the development of new techniques and processes for the area or function Evaluate moderately complex and varied issues with substantial potential impact Can exercise independence of judgment and autonomy 2- 5 years of experience in a related role Demonstrated experience in Screening applications and or investigation tools Proven experience in the Investigation and Screening Adjudication process Ability to work unsupervised and adjust priorities quickly as circumstances dictate Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication A career with us means joining a family of more than 200,000 dedicated people from around the globe. ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Responsibilities
Evaluate and manage complex screening escalations and HR matters with significant impact. Recommend and implement new work procedures while addressing exceptional issues.
Background Screening Escalations Analyst, Officer at Citi
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Background Screening, Investigation Tools, Adjudication Process, Microsoft Office, Microsoft Access, Written Communication, Verbal Communication, Judgment, Autonomy, Prioritization, Problem Solving, Cross Departmental Collaboration, Workflow Management, Process Development, Case Management, Hr Matters
Specialization
Candidates should have 2-5 years of experience in a related role with demonstrated experience in screening applications and investigation tools. Proficiency in Microsoft Office and the ability to work independently are also required.
Experience Required
Minimum 2 year(s)
Java Backend Engineer - Assistant Vice President at Citi
Tampa, Florida, United States - Full Time
Skills Needed
Java, Backend Development, Restful Apis, Oop Principles, Collections, Multi Threading, Concurrency, Streams, Lambda, Containerization, Microservices, Docker, Kubernetes, Spring Framework, Spring Boot, Spring Data Jpa, Version Control
Specialization
5+ years of relevant experience in Java backend development is required. Strong proficiency in core Java and experience with Spring Framework and microservices architecture is essential.
Experience Required
Minimum 5 year(s)
Risk & Control Operations Analyst 1 at Citi
Pune, maharashtra, India - Full Time
Skills Needed
Quality Assurance, Training, Development, Performance Evaluation, Problem Solving, Technical Experience, Microsoft Office, Retail Banking, Compliance, Vendor Audit, Risk And Control, Quality Control, Process Audit, Customer Solutions, Product Mastery, Process Mastery, Policy Mastery
Specialization
Candidates should have a minimum of 5 years of experience in retail banking operations, particularly with debit/credit cards and lending products. A bachelor's degree or equivalent experience is required, along with solid skills in Microsoft Office.
Experience Required
Minimum 5 year(s)
Digital Workplace Client Services Project Management Portfolio Lead - Senio at Citi
Irving, Texas, United States - Full Time
Skills Needed
Project Management, Team Leadership, Performance Evaluation, Budget Management, Resource Planning, Stakeholder Engagement, Communication Skills, Analytical Skills, Problem Solving, Technical Knowledge, Negotiation Skills, Attention To Detail, Independent Work, Matrix Environment, Ownership, Deadline Management
Specialization
Candidates should have 10+ years of experience in technology infrastructure and project management, preferably in financial services. A bachelor's degree or equivalent experience is required.
Experience Required
Minimum 10 year(s)
Data Analyst - Payment Operations at Citi
Chennai, tamil nadu, India - Full Time
Skills Needed
Data Analysis, Sql, Excel, Tableau, Technical Writing, Statistical Analysis, Programming, Data Visualization, Database Design, Etl, Payment Products, Data Acquisition, Data Integration, Master Data Management, Data Linage, Collaboration
Specialization
Candidates should have three or more years of experience in data analysis and proven skills in mining, evaluation, and visualization. A bachelor's degree in a relevant field and strong programming experience are also required.
Experience Required
Minimum 2 year(s)
Ops Sup Sr Supervisor - C11 - CHENNAI at Citi
Chennai, tamil nadu, India - Full Time
Skills Needed
Leadership, Mentoring, Operations Support, Training, Quality Monitoring, Performance Feedback, Problem Solving, Staffing, Supervisory Skills, Microsoft Office, Communication Skills, Judgement, Autonomy, Stakeholder Management, Analytical Skills, Delegation
Specialization
Candidates should have 8-12 years of related business experience, including at least one year in a supervisory role. Proficiency in Microsoft Office and strong communication skills are also required.
Experience Required
Minimum 10 year(s)
CTO Project Delivery Lead / Scrum master Vice President at Citi
Pune, maharashtra, India - Full Time
Skills Needed
Scrum Master, Agile Methodologies, Jira Administration, Project Management, Communication, Stakeholder Management, Risk Management, Dependency Management, Technical Analysis, Team Coaching, Documentation, Release Planning, Organizational Skills, Problem Solving, Collaboration, Continuous Improvement
Specialization
Candidates must have a Bachelor's degree in a relevant field and at least 5 years of experience as a Scrum Master in an enterprise software development environment. Strong understanding of Agile frameworks and expertise in Jira administration are essential.
Experience Required
Minimum 5 year(s)
Card Settlements – Subject Matter Expert at Citi
Chennai, tamil nadu, India - Full Time
Skills Needed
Operations Support, Reconciliation, Accounting Principles, Problem Solving, Communication Skills, Time Management, Detail Oriented, Self Motivated, Data Analysis, Journal Entries, Risk Assessment, Training Development, Process Improvement, Team Coordination, Microsoft Office, Decision Making
Specialization
Candidates should have 0-2 years of relevant experience and be proficient in Microsoft Office. Strong problem-solving skills and the ability to work under pressure are essential.
Business Analytics Analyst with SAS - 4+Years at Citi
Bengaluru, karnataka, India - Full Time
Skills Needed
Sas, Business Analytics, Data Analysis, Communication, Process Improvement, Decision Making, Data Patterns, Trends Identification, Consumer Insights, Segmentation Strategies, Exploratory Data Analysis, Qualitative Analysis, Operational Policies, Strategic Opportunities, Cross Functional Collaboration, Data Sources
Specialization
Candidates should have 0-2 years of relevant experience and possess good communication skills to work with cross-functional partners. A Bachelor's degree or equivalent experience is required.
Experience Required
Minimum 2 year(s)
Data Engineer - Pyspark at Citi
Chennai, tamil nadu, India - Full Time
Skills Needed
Data Engineering, Pyspark, Hadoop, Scala, Java, Spark, Hive, Kafka, Sql, Nosql, Python, Etl, Data Modeling, Big Data, Cloud Platforms, Container Technologies
Specialization
Candidates should have 5-8 years of experience in data ecosystems with 4-5 years of hands-on experience in Hadoop, Scala, Java, and Spark. Strong proficiency in Python and Spark Java, along with experience in data integration and large scale ETL is required.
Experience Required
Minimum 5 year(s)
Pega Principal Engineer- Vice President at Citi
Irving, Texas, United States - Full Time
Skills Needed
Pega Platform, Integration Patterns, Rest, Soap, Apis, Object Oriented Design, Multi Threading, Concurrent Programming, Java, Asynchronous Programming, Microservices, Databases, Angular, React, Ai Features, Pega Solutions
Specialization
The candidate should have 6-10 years of relevant experience and a strong understanding of Pega Constellation. A Bachelor's degree in Computer Science or Engineering is required, with a Master's preferred.
Experience Required
Minimum 5 year(s)
Consumer Product Sales Lead Analyst at Citi
New York, New York, United States - Full Time
Skills Needed
Performance Analytics, Financial Forecasting, Business Strategy, Reporting, Communication, Profit And Loss Metrics, Cross Functional Collaboration, Data Analysis, Governance, Stakeholder Management, Product Launches, Engagement, Profitability, Trend Analysis, Variance Diagnosis, Strategy Implementation
Specialization
The role requires an in-depth understanding of profit and loss metrics and the ability to analyze product performance against forecasts. Candidates should be skilled in managing cross-functional teams and implementing strategies to enhance performance.
Experience Required
Minimum 2 year(s)
Java Developer Low Latency at Citi
Pune, maharashtra, India - Full Time
Skills Needed
Java, Structured Query Language, Microservices Architecture, Low Latency, Fbinary Protocols
Specialization
Candidates should have experience with Java and SQL, as well as familiarity with microservices architecture. Experience with FBinary protocols is also required.
Experience Required
Minimum 2 year(s)
Fund Accounting Senior Analyst (multiple positions) at Citi
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Fund Accounting, Nav Calculation, Financial Instruments, Capital Markets, Project Management, Change Management, Data Integrity, Fraud Quality Control, Training Development, Verbal Communication, Written Communication, Microsoft Office, Team Administration, Escalation Point, Transaction Review, Procedural Changes
Specialization
Candidates must have a minimum of 3 years of experience in Fund Accounting and a Bachelor's degree or equivalent experience. Strong knowledge of financial instruments and effective communication skills are also required.
Experience Required
Minimum 2 year(s)
AEM Content Author - Assistant Vice President at Citi
Mumbai, maharashtra, India - Full Time
Skills Needed
Content Management, Aem, Seo, Html, Css, Digital Asset Management, Content Strategy, Proofreading, Collaboration, Problem Solving, Attention To Detail, Project Management, Training, Quality Assurance, User Experience, Marketing
Specialization
Candidates should have 5.5 to 8 years of experience in content authoring, with at least 3 years specifically using AEM. A bachelor's degree in a related field and strong communication skills are also required.
Experience Required
Minimum 5 year(s)
Cloud Engineer Senior Lead - Public Cloud Containers - Senior Vice Presiden at Citi
Irving, Texas, United States - Full Time
Skills Needed
Cloud Engineering, Public Cloud, Kubernetes, Fleet Management, Infrastructure As Code, Python, Go, Ci/Cd, Agile, Devops, Leadership, Communication, Strategic Thinking, Adaptability, Testing Automation
Specialization
Candidates should have over 10 years of cloud engineering experience with expertise in public cloud services and a strong background in engineering leadership. Proficiency in programming languages like Python and Go, as well as familiarity with CI/CD tools and Agile practices, is essential.
Experience Required
Minimum 10 year(s)
Credit Risk Analytics -USPB Collections and Recovery - Assistant Vice Presi at Citi
Gurugram, haryana, India - Full Time
Skills Needed
Credit Risk Analytics, Statistical Analysis System, Analytical Thinking, Policy Governance, Risk Identification, Process Execution, Regulatory Compliance, Data Analysis, Risk Controls, Policy And Regulation, Constructive Debate, Escalation Management, Industry Knowledge, Product Knowledge, Sampling, Reconciliation
Specialization
Candidates should have over 7 years of relevant experience in credit risk analytics and the ability to apply credit and risk principles towards business goals. Strong analytical skills and knowledge of commercial risk analytics are essential.
Experience Required
Minimum 10 year(s)
Credit Risk Intermediate Analyst at Citi
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Credit Risk Analysis, Financial Analysis, Credit Underwriting, Risk Management, Quantitative Analysis, Qualitative Analysis, Financial Statements, Gaap Accounting, Industry Research, Credit Policy, Risk Escalation, Interpersonal Skills, Organizational Skills, Communication Skills, Microsoft Office, Financial Modeling
Specialization
Candidates must possess a Bachelor's/University degree or equivalent experience, along with 2-5 years of credit experience in banking or credit risk management within a financial services setting. A strong understanding of credit risk, Citi policies, and industry fundamentals is required, with some supervision expected.
Experience Required
Minimum 2 year(s)
Escrow Client Account Officer at Citi
Los Angeles, California, United States - Full Time
Skills Needed
Communication, Diplomacy, Kyc, Customer Service, Teamwork, Detail Oriented, Multi Tasking, Prioritization, Problem Solving
Specialization
Candidates should possess developed communication and diplomacy skills, with a strong ability to multi-task and work under pressure. A bachelor's degree or equivalent experience is required, along with a proactive and detail-oriented approach.
Part-Time Universal Banker (20 Hours), Cerritos Branch at Citi
Cerritos, California, United States - Full Time
Skills Needed
Account Opening, Customer Service, Financial Transactions, Sales Opportunities, Complaint Resolution, Operational Controls, Communication Skills
Specialization
1-3 years of relevant experience in Retail Banking or similar is required. Candidates must demonstrate clear communication skills and have a high school diploma or equivalent.