GENERALIST ADVISER

You will be part of one of our generalist adviser teams, delivering advice on welfare benefits, debt, housing, employment, immigration, discrimination, family, and social welfare issues. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via face-to-face appointments, telephone, email and webchat. Face-to-face appointments also take place in our Cardiff office and at our community locations.
During your training you will work 9am to 5pm. Because our telephone lines are open to clients between 8am and 7pm, once you have completed your training, you will work your weekly hours on a shift pattern of either 8am to 4pm, 9am to 5pm or 11am to 7pm. We will give you plenty of notice of your shift. On occasion, you will also be required to work from home on Saturdays from 9am to 1pm, for which you can claim TOIL.
Start Date: Monday 20 October
Closing Date: Monday 15 September
Interview Date: Tuesday 23, Thursday 25 and Friday 26 September.
Location: Barry & Cardiff
Application: Please upload your CV to www.cacv.org.uk.
We welcome applications in the Welsh language

SKILLS AND ABILITIES

Resilience: You must be confident in handling challenging or emotionally sensitive situations in a calm and professional manner
Communication: You must have strong listening and questioning skills, with the ability to sensitively explore client issues and be able to communicate clearly and empathetically, both verbally and in writing
Problem solving: You must be able to assess complex situations, interpret information and clearly advise clients on the options available to them
Talking and typing: You must be able to talk and type at the same time, recording details of the client and their enquiry whilst speaking to them on the phone
Time management: You manage time effectively to achieve performance targets

DISABILITY CONFIDENT

We are Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people’s representatives. Being a Disability Confident employer means that we commit to:
All of the actions to be Disability Confident employer
Offering at least one activity to get the right people for our organisation
At least one activity to keep and develop our people
Successfully completing the Disability Confident self-assessment
This job description is intended as a guide only. It is not exhaustive and does not constitute a term and condition of employment.
Job Type: Full-time
Pay: From £24,614.00 per year

Benefits:

• Casual dress
• Company pension
• Health & wellbeing programme

Application question(s):

• Are you able to start on Monday 20 October?
• Are you able to attend a face to face interview in Barry on either Tuesday 23, Thursday 25 and Friday 26 September?

Work Location: In person
Application deadline: 15/09/2025
Expected start date: 20/10/202

Please refer the Job description for details