Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment, and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey, and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

QUALIFICATIONS/SKILLS/COMPETENCIES

• A working experience of networking equipment, their installation and maintenance with an ability to learn new Networking technologies, or explore and recommend improvements over the current practices.
• Knowledge of WAN, LAN, VPN, and VLAN management in regards to our multiple locations/entities.
• Demonstrated knowledge of Firewall Implementation, management, and security.
• The ability to design, diagram, and implement new networks is a plus.
• Effectively communicate, both verbally and written, with various internal users, Vendors, and suppliers.
• Ability to create and maintain a positive working relationships with vendors/suppliers.
• Ability to understand and implement/communicate supplier Standards and protocols.
• Explore new options/enhancements/technologies
• Work well within a small team of people, where there are leads on various aspects of our Information Infrastructure, with a willingness to work together to grow and support each other as necessary
• This position may require you to work weekend days and holidays, as well as participate in the afterhours on call shifts.
• Knowledge of Microsoft Operating Systems, such as Server OS, Windows 10/11 Workstation, virtualization, and MS Active Directory.
• Proficiency with Active Directory Management & Troubleshooting.
• Hospitality and/or POS knowledge is an asset.
  To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA
  We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical.
  

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Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Ability to commute/relocate:

• Niagara Falls, ON L2G 3K7: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Provide effective support, timely organization, and direction in regards to the various network backbones, ensuring the reliability and accuracy of the applicable IT systems and initiating/responding to urgent client and departmental issues (eg. phone, email, signal messaging service, etc.)
• Communicating key issues/problems on network backbone related issues to the IT Team to keep them up to date.
• Responsible for all hardware, firmware, and preventative maintenance issues pertaining to the network backbones. Including their set-up and reading of the various monitoring systems (PRTG, NinjaOne) to provide direction or complete the necessary steps to address the critical issues to prevent system or user downtime.
• Explore and reporting on more effective and efficient Networking solutions, enhancements, and technologies.
• Provide or create documentation/technical specifications or standard operating procedures to IT staff for planning and implementing new or upgrades of Network infrastructure where required and as directed by the Manager of Information services.
• Responsible for timely completion of projects assigned and the quality of the applicable solution(s).