WE MAKE WORLD CLASS HOODIES FOR THE WORLD’S MOST CONNECTED COMMUNITY. We’re here to Make Life Richer, and that starts with our team.
Gym+Coffee kicked off in 2017 with three lads and one big idea: to spark a community of people committed to doing awesome things, with an incredible crew in unbelievable hoodies. Why hoodies? Because there’s nothing you can’t do in them.
Everything centres on Community at G+C. No lip service, no retrofitting, no marketing ploy. That’s where it started, that’s where it’s going and that’s why it’ll never end. We partner locally + globally. We support grassroots groups and we absolutely punch above our partnership weight. We look after our team members and we nurture and (aggressively) protect an inclusive, optimistic, relentless + super sound culture.
Our community is centred on people and people need this planet. So, sustainable care + action is at our core too. We’re certified carbon neutral and we’re taking care to care intensely. And consistently.
Forget about age, gender, ethnicity, geography. Think about value, attitude, passion, energy. The thing that defines and connects us at G+C is our SPARK. Make Life Richer is our rallying cry and we jump into that everyday, with both feet, sometimes head first.
Are you ready to join a crew of hustlers, do-ers, strivers, and early-risers? Check out the role below and join in on the Make Life Richer mission.
Key Objective:
To maximise sales & profitability within the store through excellent customer service and visual merchandising standards, while creating a unique brand experience in line with Gym+Coffee values. Oversee the effective management of the store and team, directly supporting the Store Manager and Senior Management.
CANDIDATE MUST BE FLEXIBLE MONDAY TO SUNDAY.
Responsibilities:
General Management:
- Provide inspiration for the sales team by having a clear vision, expectations and through leading by example
- Support and drive the business strategy through strong teamwork, both with immediate colleagues and in other areas of the business
- Empower your team to demonstrate initiative, effective problem solving and to actively seek opportunities for development
- Communicate information effectively to all parties, using appropriate language
- Remain calm and be able to make rational decisions whilst under pressure or in difficult situations
- Support Senior Management by embracing change in a positive and enthusiastic manner, ensuring effective execution of initiatives
- Motivate and engage the team to deliver a ‘unique customer experience’ culture within the store.
People Management:
- Assist the Store Manager in the hiring, onboarding, training, and developing of new employees to meet organisational needs
- Support the Store Manager in Identifying the training & development needs of the team, and seek opportunities for people to fulfil their potential
- Provide feedback to the Store Manager on an employee’s performance regularly, helping to develop an employee’s skills where needed, and identifying performance problems
- Encourage and recognise outstanding team performance to increase team motivation and store morale
Commercial Awareness:
- Have strong awareness of the store as a business, and clearly demonstrate your knowledge in regards to its performance.
- Communicate daily sales targets and results when needed ensuring all employees understand their role in delivering them
- Identify and inform the Store Manager of any risks or areas that require improvement, present issues, solutions and work collaboratively to address them
- Assist in monitoring competitor activity and react/ give feedback accordingly
- Assist in maintaining maximum stock availability through effective use of replenishment
Brand Experience:
- Be an ambassador for the brand
- Ensure high levels of customer satisfaction through excellent sales service
- Ascertain customers’ needs and wants
- Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities
- Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
- Develop the team into ambassadors for the brand, lead by example
Operations Management:
- Support the Store Manager to ensure store operations are in line with brand expectations and company practice
- Support the Store Manager in promoting and delivering excellence in visual standards in-line with company guidelines and expectations
- Support the Store Manager in ensuring all store banking and administration is reconciled each day in line with company procedures
- Assist in ensuring the store is a safe working environment by adhering to company H&S guidelines reporting and following up maintenance issues promptly
- Assist in maintaining housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
Stock Management:
- Effectively maintain best practice within both stock room and the store office to ensure that all stock and administration is in line with company guidelines (including personnel files any confidential information)
- Comply with company policies regarding receipt of deliveries ensuring they are dealt with within in a timely manner, minimising any stock loss impact on the store/business
- Protect stock and other company assets through promoting awareness of loss prevention within the team and through store compliance with security procedures
Productivity Management:
- Manage multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained
- Effectively delegate tasks to your team based on their strengths and area of responsibilities, following up those instructions to ensure completion.
- Accountability
- Recognise, accept and maintain only the highest standards in store
- Support the Retail Director to create an excellent customer service culture within your store
- Take full ownership of your personal development actively seeking feedback to improve performance.
- Any other adhoc duties as required
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