Job brief:
As a team member at our optometry office, the front desk receptionist / technician is responsible for delivering exceptional patient service, both administratively and clinically. This position involves managing front desk operations such as appointment scheduling, patient check-in/out, and insurance verification, as well as assisting the optometrist in pre-testing, diagnostic procedures, and patient care.

• Greet and check in patients in a professional and welcoming manner
• Answer phone calls, respond to inquiries, and manage appointment scheduling
• Verify insurance coverage and collect co-pays or outstanding balances
• Maintain accurate patient records and handle data entry in EHR system
• Assist with filing, faxing, and other administrative task
• Ensure the reception area is clean, organized, and stocked with necessary material
• Prepare patients for exams by gathering medical history and reason for visit
• Perform pre-testing procedures such as autorefractor, tonometry, visual field, and retinal imagin