At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

YOUR KEY RESPONSIBILITIES

• Promote validation of content and metadata in knowledge database in conjunction with Product Experts
• Identify, engage and educate Product Experts with KM process and workflow.
• Timely and accurately manage content reviews, approvals and any incoming tasks in line with defined standards and policies.
• Ongoing evaluation of the value added by knowledge to a certain product and portfolio
• Promote improvement to knowledge based on data around knowledge consumption, client feedback and user searches.
• Contribute to ideation and execution of communications aimed to promote knowledge sharing within the ET Community
• Connect with Transition process on onboarding applications. Educate and guide through the onboarding of a given service/application knowledge
  Skills and attributes for success
  This individual should possess a combination of technical skills, analytical abilities, and leadership attributes

To qualify for the role you must have

• Understanding of ITIL foundation principles
• Preferably, prior experience with Content Managing and/or in a KCS operating environment
• Working experience with ServiceNow, preferably Knowledge module or data analytics
• An ability to engage and influence a community of product experts
• 3 + years experience in content managing and/or service management. Any experience with content editing and socialization is a plus.
• Ability to work on tasks with eye for detail
• Good knowledge of IT Services functions and their responsibilities and strong analytical and problem-solving ability
• The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
• Basic reporting skills
• Possess innovative mindset by being open to new ideas and works comfortably with global teams

As part of this role, you’ll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs