Customer Service Administrator
Location: Watford (Only suitable for candidates in Watford and surrounding areas)
Salary: £27,000 per annum
Job Type: Full-time | Permanent Position
About Us
Avica UK is a rapidly growing supplier of cleaning and catering products. We are committed to delivering high-quality service and are seeking a dedicated and professional Customer Service Administrator to support our continued growth.
Key Responsibilities
· - Answer incoming telephone calls and process orders
· - Respond to customer enquiries via email and online platforms
· - Accurately input orders and quotations
· - Manage returns, refunds, and customer updates
· - Resolve customer issues in a timely and professional manner
· - Provide general administrative support to the team
Candidate Requirements
· - Minimum of 3 years’ experience in administration and customer service
· - Excellent verbal and written communication skills
· - Proficient in Microsoft Office (Outlook, Word, Excel)
· - Strong organisational skills and attention to detail
· - Ability to multitask and remain composed under pressure
· - Positive attitude and ability to work collaboratively
· - GCSEs in Maths and English (Grade C or above)
· - Fluent in spoken and written English
· - Only suitable for candidates based in Watford or the surrounding areas
What We Offer
· - Competitive salary of £27,000 per annum
· - 28 days annual leave (inclusive of bank holidays and Christmas closure)
· - Free on-site parking
· - Staff discount on a wide range of products
· - Complimentary tea, coffee, toast, and fresh fruit
If you are a motivated and customer-focused professional based in the Watford area and seeking a long-term role in a supportive and dynamic environment, we would be pleased to hear from you.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In perso

Please refer the Job description for details