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Senior Support Operations Analyst at Babylist

, , United States - Full Time

Skills Needed
Customer Support Operations, Business Intelligence, Analytics, Sql, Zendesk, Salesforce Service Cloud, Ai Chatbot Platforms, Dashboard Building, Data Integration, Change Management, User Centric Design, Cross Functional Collaboration, Performance Analysis, Technical Communication, Remote Team Management, Process Improvement

Specialization
Candidates should have over 7 years of experience in Customer Support Operations or similar roles, with strong analytical skills and advanced SQL proficiency. Experience with Zendesk, AI chatbot platforms, and building dashboards independently is also required.

Experience Required
Minimum 10 year(s)

Intervention Specialist at ACCEL Schools

, , - Full Time

Skills Needed
Intervention Strategies, Behavior Improvement Plans, Iep Facilitation, Diagnostic Assessments, Functional Behavior Assessments, Culturally Responsive Teaching, Communication Skills, Organization Skills, Time Management, Team Collaboration, Microsoft Office Proficiency, Growth Focused Coaching, Multi Cultural Experience, Classroom Management, Student Advising, Curriculum Modification

Specialization
Candidates must hold a current state license and have knowledge of State Standards and Common Core Standards. Experience in inclusion models or co-teaching is preferred, along with strong communication and organizational skills.

Experience Required
Minimum 2 year(s)

IT/Network Simulator Technician at Valiant Integrated Services

Virginia Beach, Virginia, United States - Full Time

Skills Needed
Electronics Maintenance, It/Network Simulation, Communication, Record Keeping, Logistics Support, Computer Operation, Ms Word, Ms Excel, Audio/Visual Equipment, Troubleshooting, Fabrication, Security Clearance, Information Assurance Certification, Operating System Certification, Physical Stamina

Specialization
Candidates should have at least 2 years of electronics maintenance experience or equivalent education. Required certifications include CompTIA A+ and an Operating System Certification within 6 months of hire.

Experience Required
Minimum 2 year(s)

Senior Lead Mechanical Engineer at CRB

Medford, Massachusetts, United States - Full Time

Skills Needed
Mechanical Engineering, Hvac Design, Project Management, Construction Administration, Energy Modeling, Load Calculations, Code Evaluations, Technical Leadership, Mentorship, Field Surveys, Design Development, Construction Specifications, Quality Assurance, Team Coordination, Industry Standards, Sustainable Design

Specialization
Candidates must have an ABET-accredited Bachelor’s degree in Mechanical Engineering or Architectural Engineering and a minimum of 15 years of experience. Professional Engineer registration and expert experience in HVAC and mechanical utility design are also required.

Experience Required
Minimum 10 year(s)

Operations Supervisor at G2 Secure Staff

San Diego, California, United States - Full Time

Skills Needed
Communication Skills, Leadership, Safety Management, Quality Assurance, Problem Solving, Employee Relations, Client Relations, Training, Scheduling, Budget Management, Operational Oversight, Adaptability, Confidentiality, Transportation Management, Coping With Non Routine Situations, English Proficiency, Background Check Compliance

Specialization
Candidates must be at least 18 years old, possess a high school diploma or GED, and have a valid driver's license. A minimum of one year of supervisory experience and front-line experience in a related role is required.

Experience Required
Minimum 2 year(s)

GIS Developer at Aecom USA

Portland, Illinois, United States - Full Time

Skills Needed
Gis Development, Arcgis, Sql Server, Python, Html, Javascript, Data Integration, Quality Control, Database Management, Web Applications, Mobile Applications, Data Analysis, Client Interaction, Analytical Skills, Communication Skills, Interpersonal Skills

Specialization
Candidates must have a bachelor's degree in GIS, Geography, or a related field with at least 6 years of relevant experience in GIS development. Preferred qualifications include experience in web and mobile application development and strong SQL server capabilities.

Experience Required
Minimum 5 year(s)

Field Applications Engineer - Arduino, Turin, Italy at Qualcomm Technologies Inc Turkey

Turin, Piedmont, Italy - Full Time

Skills Needed
Embedded Software Design, Embedded Hardware Knowledge, Linux Kernel Development, Device Driver Development, C Programming, C++ Programming, Python Programming, Troubleshooting, Machine Learning, Interpersonal Skills, Communication Skills, Attention To Detail, Reference Design Development, Customer Relationship Management, Business Requirement Analysis, Processor Architectures

Specialization
Candidates should have a Bachelor or Master in Electronic Engineering or Data Science and at least 5 years of industry experience in embedded software design. Strong knowledge of embedded processor systems, programming languages, and excellent communication skills are essential.

Experience Required
Minimum 5 year(s)

Clinical Talent Acquisition Coordinator at Imagen Technologies

, , - Full Time

Skills Needed
Attention To Detail, Communication Skills, Scheduling, Coordination, Customer Service, Hr Support, Organizational Skills, Multi Stakeholder Workflows

Specialization
Candidates should have a bachelor's degree and 1-2 years of experience in an administrative or HR support role. Strong communication skills and attention to detail are essential.

Administrator Payroll at Lakeshore Recycling Systems

Rosemont, Illinois, United States - Full Time

Skills Needed
Payroll Processing, Adp, Time Management, Attention To Detail, Problem Solving, Organizational Skills, Communication Skills, Interpersonal Skills, Microsoft Word, Microsoft Excel, Data Auditing, Employee Maintenance, Union Reporting, Confidentiality, Adaptability, Teamwork

Specialization
Candidates should have a degree or 2+ years of payroll processing experience, with a minimum of 3 years using major payroll software. Proficiency in Microsoft Word and Excel, along with strong problem-solving and organizational skills, is required.

Experience Required
Minimum 2 year(s)

Inside Sales Engineer (Remote) at Rubrik Job Board

Washington, District of Columbia, United States - Full Time

Skills Needed
Sales Engineering, Cloud Data Management, Backup And Disaster Recovery, Data Analytics, Technical Leadership, Pre Sales Activities, Technical Presentations, Customer Relationship Management, Solution Development, Technical Expertise, Entrepreneurial Mindset, Business Acumen, Adaptability, Problem Solving, Communication Skills, Team Collaboration

Specialization
Candidates should have 1-5 years of sales engineering experience, preferably in a software or data center environment, along with a strong technical foundation in relevant areas. A bachelor's degree or equivalent experience is required.

Experience Required
Minimum 2 year(s)

Case Manager at BRAIN INJURY SERVICES, INC.

Leesburg, Virginia, United States - Full Time

Skills Needed
Integrity, Discretion, Confidentiality, Brain Injury Knowledge, Problem Solving, Long Term Case Management, Medicaid Knowledge, Counseling Techniques, Communication Skills, Technology Skills, Assessment Skills, Time Management, Organizational Skills, Attention To Detail, Documentation Skills

Specialization
Candidates must have a Master's Degree in a human service field and at least 2 years of case management experience. Knowledge of Medicaid, brain injury effects, and strong communication skills are essential.

Experience Required
Minimum 2 year(s)

Building Substitute Teacher at ACCEL Schools

, , - Full Time

Skills Needed
Lesson Planning, Differentiated Instruction, Classroom Management, Communication Skills, Technology Integration, Collaboration, Record Keeping, Behavior Management, Family Engagement, Urban Education Experience, Coaching Environment, Social Emotional Development, Curriculum Implementation, Research Based Practices, Positive Classroom Environment, Non Instructional Activities

Specialization
Candidates must have an active Ohio teaching license and a bachelor's degree in education or a related field. They should also possess excellent communication skills and the ability to manage confidential information.

PRODUCTION OPERATOR at Crown Laundry Svc

Columbia, Mississippi, United States - Full Time

Skills Needed
Teamwork, Equipment Operation, Sorting, Quality Control, Recordkeeping, Analytical Skills, Safety Compliance, Communication

Specialization
A high school education or GED is preferred, along with excellent teamwork skills. Employees must be willing to rotate between jobs and perform other duties as assigned.

Credit Analyst at NEWFIRST NATIONAL BANK

Rosenberg, Texas, United States - Full Time

Skills Needed
Financial Analysis, Loan Underwriting, Microsoft Excel, Communication Skills, Critical Thinking, Time Management, Confidentiality, Portfolio Management

Specialization
A minimum of a Bachelor’s degree in a relevant business field is required, along with 1+ years of experience in financial services preferred. Qualified recent graduates or equivalent experience will also be considered.

Operational Services Associate at Amalgamated Bank of NY

New York, New York, United States - Full Time

Skills Needed
Critical Thinking, Data Analysis, Cash Management, Operational Control, Communication Skills, Detail Oriented, Technology Minded, Problem Solving, Team Collaboration, Financial Knowledge, Process Improvement, Organizational Skills, Adaptability, Automation, Regulatory Compliance, Trade Execution

Specialization
Candidates should possess a bachelor's degree or equivalent experience, with strong analytical skills and proficiency in Excel. A thorough understanding of financial products and operational processes is essential, along with excellent communication and organizational skills.

Experience Required
Minimum 2 year(s)

Sales Manager at Aecon

The Municipal District of Wicklow, The Municipal District of Wicklow, Ireland - Full Time

Skills Needed
Sales, Communication, Customer Service, Negotiation, Market Analysis, Teamwork, Organizational Skills, Initiative, Construction Knowledge, Microsoft Office Proficiency

Specialization
Candidates should have a CET, Business Degree, or equivalent experience, along with 5+ years in a sales or marketing position, preferably in construction materials. Strong computer skills and excellent communication abilities are essential.

Experience Required
Minimum 5 year(s)

QNX / Linux Device Driver Staff Engineer at Qualcomm Technologies Inc Turkey

Bengaluru, karnataka, India - Full Time

Skills Needed
Bootloaders, Bsps, Linux Kernel, Device Driver Development, Multimedia, Networking, Peripherals, Connectivity, Rtos, Qnx, Hypervisors, Automotive Infotainment, Android, Debug Tools, Customer Engagement, Software Delivery Management

Specialization
Candidates must have a Bachelor's, Master's, or PhD in a relevant field with a minimum of 2-4 years of software engineering experience. Proficiency in programming languages such as C, C++, Java, or Python is required.

Experience Required
Minimum 5 year(s)

Case Manager at BRAIN INJURY SERVICES, INC.

Woodbridge, Virginia, United States - Full Time

Skills Needed
Integrity, Discretion, Confidentiality, Problem Solving, Communication, Assessment, Time Management, Organization, Attention To Detail, Technology Skills, Knowledge Of Medicaid, Knowledge Of Brain Injury, Knowledge Of Community Resources, Self Directed, Supportive Counseling, Long Term Case Management

Experience Required
Minimum 2 year(s)

Wheelchair Supervisor at G2 Secure Staff

, California, United States - Full Time

Skills Needed
Communication Skills, Leadership, Safety Management, Problem Solving, Employee Relations, Training, Scheduling, Budget Management, Client Relations, Operational Oversight, Confidentiality, Adaptability, Coping With Non Routine Situations, Drug Testing Compliance, English Proficiency, Transportation Management

Specialization
Candidates must be at least 18 years old, possess a high school diploma or GED, and have a valid driver's license. Additionally, they should have at least one year of supervisory experience and meet security requirements for airport access.

Experience Required
Minimum 2 year(s)

Server at Hickory Tavern

Pinehurst, North Carolina, United States - Full Time

Skills Needed
Communication, Customer Service, Multitasking, Fast Paced Environment

Specialization
The ideal candidate should possess strong communication and customer service skills. They must be able to multitask and thrive in a fast-paced environment.

Senior Support Operations Analyst at Babylist

, , United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

133422.0

Posted On

18 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support Operations, Business Intelligence, Analytics, SQL, Zendesk, Salesforce Service Cloud, AI Chatbot Platforms, Dashboard Building, Data Integration, Change Management, User-Centric Design, Cross-Functional Collaboration, Performance Analysis, Technical Communication, Remote Team Management, Process Improvement

Industry

Consumer Services

Description

Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com. Our Ways of Working Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere. What the Role Is As a Senior Support Operations Analyst, you'll be the technical architect behind Babylist's Customer Support infrastructure—building the systems, insights, and AI-powered tools that help our CS organization scale efficiently without sacrificing quality. You'll own the support tech stack end to end: configuring Zendesk automation, optimizing chatbot performance, building SQL-based dashboards in Sigma/Tableau, and creating reporting frameworks that drive CS leadership decisions. You'll identify operational bottlenecks, partner with engineering and product teams to fix root causes, and lead change management for new tool adoption. This role requires both technical depth and strategic thinking. You can write complex SQL, build dashboards independently, and troubleshoot integrations—while also knowing when to automate versus when human touch matters. You'll serve as the bridge between technical teams and operations, enabling CS managers and offshore teams with self-service analytics they can use. If you've thrived in fast-moving scale-ups building reporting infrastructure from scratch and implementing chatbot solutions that actually worked, this role will energize you. Who You Are 7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics 3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support Experience integrating data across multiple systems and working with APIs Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms) Comfortable managing multiple support systems and vendor relationships (Zendesk), with a focus on usability and impact Confident communicator able to work across technical and non-technical teams Experienced partnering with offshore and remote support teams across multiple time zones Skilled at working cross-functionally with engineering, product, data, and supply chain teams to translate technical requirements and drive solutions Deeply user-centric, with a mindset grounded in empathy, clarity, and continuous improvement Thrives in dynamic, evolving environments, adapting quickly to new information and leading teams confidently through ambiguity Thrives in fast-growing scale-up environments (vs. large enterprises) where you build processes from scratch with limited resources and navigate ambiguity without clear playbooks You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations. You embrace technology to enhance your work while keeping people at the center How You Will Make An Impact Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform) Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction Lead structured change management processes for customer support tools and workflows, ensuring readiness across agents, leadership, and systems Collaborate with Strategic Sourcing and Tech partners to evaluate tools and optimize the support stack Why You Will Love Working At Babylist Our Culture We work with focus and intention, then step away to recharge We believe in exceptional management and invest in tools and opportunities to connect with colleagues We build products that positively impact millions of people's lives AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact Growth & Development Competitive pay and meaningful opportunities for career advancement We believe technology and data can solve hard problems We're committed to career progression and performance-based advancement Compensation & Benefits Competitive salary with equity and bonus opportunities Company-paid medical, dental, and vision insurance Retirement savings plan with company matching and flexible spending accounts Generous paid parental leave and PTO Remote work stipend to set up your office Perks for physical, mental, and emotional health, parenting, childcare, and financial planning About Compensation We use a market-based approach to compensation. The starting salary range for this role is: $111,220 to $133,422 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Important Notices Interview Process & Consent Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription. Interview Integrity During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments. Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration. Official Communication All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page. SMS Consent You may opt in to receive text message updates about your application or interviews. Opting out will not affect your application status—communication will continue via email or phone. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for more information.

Responsibilities

The Senior Support Operations Analyst will build and optimize Babylist's Customer Support infrastructure, including configuring Zendesk automation and creating reporting frameworks. They will also identify operational bottlenecks and partner with engineering and product teams to implement solutions.

Senior Support Operations Analyst at Babylist

, , United States - Full Time

Experience Required
Minimum 10 year(s)

Intervention Specialist at ACCEL Schools

, , - Full Time

Experience Required
Minimum 2 year(s)

IT/Network Simulator Technician at Valiant Integrated Services

Virginia Beach, Virginia, United States - Full Time

Experience Required
Minimum 2 year(s)

Senior Lead Mechanical Engineer at CRB

Medford, Massachusetts, United States - Full Time

Experience Required
Minimum 10 year(s)

Operations Supervisor at G2 Secure Staff

San Diego, California, United States - Full Time

Experience Required
Minimum 2 year(s)

GIS Developer at Aecom USA

Portland, Illinois, United States - Full Time

Experience Required
Minimum 5 year(s)

Field Applications Engineer - Arduino, Turin, Italy at Qualcomm Technologies Inc Turkey

Turin, Piedmont, Italy - Full Time

Experience Required
Minimum 5 year(s)

Clinical Talent Acquisition Coordinator at Imagen Technologies

, , - Full Time

Skills Needed
Attention To Detail, Communication Skills, Scheduling, Coordination, Customer Service, Hr Support, Organizational Skills, Multi Stakeholder Workflows

Specialization
Candidates should have a bachelor's degree and 1-2 years of experience in an administrative or HR support role. Strong communication skills and attention to detail are essential.

Administrator Payroll at Lakeshore Recycling Systems

Rosemont, Illinois, United States - Full Time

Experience Required
Minimum 2 year(s)

Inside Sales Engineer (Remote) at Rubrik Job Board

Washington, District of Columbia, United States - Full Time

Experience Required
Minimum 2 year(s)

Case Manager at BRAIN INJURY SERVICES, INC.

Leesburg, Virginia, United States - Full Time

Experience Required
Minimum 2 year(s)

Building Substitute Teacher at ACCEL Schools

, , - Full Time

PRODUCTION OPERATOR at Crown Laundry Svc

Columbia, Mississippi, United States - Full Time

Skills Needed
Teamwork, Equipment Operation, Sorting, Quality Control, Recordkeeping, Analytical Skills, Safety Compliance, Communication

Specialization
A high school education or GED is preferred, along with excellent teamwork skills. Employees must be willing to rotate between jobs and perform other duties as assigned.

Credit Analyst at NEWFIRST NATIONAL BANK

Rosenberg, Texas, United States - Full Time

Skills Needed
Financial Analysis, Loan Underwriting, Microsoft Excel, Communication Skills, Critical Thinking, Time Management, Confidentiality, Portfolio Management

Operational Services Associate at Amalgamated Bank of NY

New York, New York, United States - Full Time

Experience Required
Minimum 2 year(s)

Sales Manager at Aecon

The Municipal District of Wicklow, The Municipal District of Wicklow, Ireland - Full Time

Skills Needed
Sales, Communication, Customer Service, Negotiation, Market Analysis, Teamwork, Organizational Skills, Initiative, Construction Knowledge, Microsoft Office Proficiency

Experience Required
Minimum 5 year(s)

QNX / Linux Device Driver Staff Engineer at Qualcomm Technologies Inc Turkey

Bengaluru, karnataka, India - Full Time

Experience Required
Minimum 5 year(s)

Case Manager at BRAIN INJURY SERVICES, INC.

Woodbridge, Virginia, United States - Full Time

Experience Required
Minimum 2 year(s)

Wheelchair Supervisor at G2 Secure Staff

, California, United States - Full Time

Experience Required
Minimum 2 year(s)

Server at Hickory Tavern

Pinehurst, North Carolina, United States - Full Time

Skills Needed
Communication, Customer Service, Multitasking, Fast Paced Environment

Specialization
The ideal candidate should possess strong communication and customer service skills. They must be able to multitask and thrive in a fast-paced environment.