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Associate Director - Customer Service Technology Transformation at Etraveli Group
Athens, Attica, Greece - Full Time
Skills Needed
Digital Transformation, Technical Project Leadership, Leadership, Cross Functional Projects, Customer Service Platforms, Crm, Data Analytics, Automation Tools, Artificial Intelligence, Chatbots, Communication, Analytical Mindset, System Support, Integration, Configuration, Stakeholder Management
Specialization
Candidates should have a bachelor's degree in a relevant field and at least five years of experience in digital transformation or technical project leadership. A minimum of three years in a leadership role and experience with complex systems is also required.
Experience Required
Minimum 5 year(s)
Customer Service Associate (nomnom Cheney-Spokane | Full-Time) at Par Pacific
, Washington, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Pos System, Inventory Management, Safety Procedures, Teamwork, Communication, Basic Math, Retail Sales, Problem Solving, Cleaning, Time Management, Food Certification, Age Restricted Products
Specialization
Candidates must be at least 21 years old and have legal authorization to work in the U.S. A high school diploma or GED is preferred, along with experience in retail sales and cash handling.
CARWASH 7005 - CUSTOMER SERVICE ASSOCIATE - BLANDING & HYDE PARK at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Problem Solving, Time Management, Safety Awareness, Vehicle Maintenance, Equipment Operation, Cleaning, Flexibility, Endurance, Technical Skills, Attention To Detail, Positive Attitude
Specialization
Candidates must be at least 16 years old and able to work a flexible schedule, including weekends and holidays. They should also possess strong organizational skills and the ability to communicate effectively in English.
CARWASH 7019 - CUSTOMER SERVICE ASSOCIATE - WORLD GOLF VILLAGE at GATE HR
St. Augustine, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Problem Solving, Time Management, Safety Awareness, Vehicle Maintenance, Cleaning, Flexibility, Technical Skills, Endurance, Attention To Detail, Positive Attitude, Adaptability
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should possess strong organizational skills, be able to work flexible hours, and have the ability to communicate effectively in English.
Material Customer Service Associate (On Call/Variable Schedule) at Kaiser Permanente
, , - Full Time
Skills Needed
Customer Service, Inventory Management, Communication, Problem Solving, Teamwork, Conflict Resolution, Attention To Detail, Mathematical Ability, Training, Organizational Skills, Technical Knowledge, Healthcare Knowledge, Material Management, Data Entry, Emergency Management, Product Knowledge
Specialization
Candidates should have at least one year of experience in material services or purchasing, along with a high school diploma or equivalent. Strong communication, customer service skills, and proficiency in inventory management systems are essential.
Associate Customer Development Manager at RxSight, Inc.
Denver, Colorado, United States - Full Time
Skills Needed
Clinical Knowledge, Data Analysis, Customer Engagement, Business Planning, Ophthalmic Operations, Communication Skills, Project Management, Crm Tools, Sales Experience, Team Coordination, Referral Development, Account Management, Performance Metrics, Training, Analytics Review, Workflow Optimization
Specialization
Candidates should have a bachelor's degree and a minimum of 3 years of sales experience in the medical device or related industry. Strong analytical skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 2 year(s)
Associate Customer Development Manager at RxSight, Inc.
, California, United States - Full Time
Skills Needed
Clinical Knowledge, Data Analysis, Customer Engagement, Business Planning, Sales Experience, Ophthalmic Knowledge, Communication Skills, Project Management, Crm Tools, Team Coordination, Referral Development, Performance Metrics, Account Management, Training, Market Analysis, Growth Strategies
Specialization
Candidates must have a bachelor's degree and a minimum of 3 years of sales experience in the medical device or related industry. Strong analytical skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 2 year(s)
Customer Success Associate (Bilingual) at Stokes Seeds INC
Thorold, ON L2V 5B6, Canada - Full Time
Skills Needed
Powerpoint, Agriculture, Email, Life Insurance, Continuous Improvement, Disability Insurance, Secondary Education, Microsoft Excel, Collaboration, French, Teams, Customer Service, Communications, Office Administration, Outlook, Communication Skills, Dental Care
Specialization
Communications business office administration or equivalent and relevant experience
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Associate Customer Care Representative at Liberty Diversified International Inc
New Hope, MN 55428, USA - Full Time
Skills Needed
Jd Edwards, Numbers, Interpersonal Skills, Disabilities, Customer Service
Qualification
Diploma
Associate Customer Experience Manager at RightShip
, , China - Full Time
Skills Needed
Customer Service, Customer Engagement, Onboarding, Relationship Management, Problem Solving, Sales Conversations, Customer Needs Assessment, Kpi Management, Feedback Management, Upselling, Support Management, Communication, Training, Data Analysis, Team Collaboration, Account Management
Specialization
Candidates should possess a Bachelor's Degree or equivalent and demonstrate a high aptitude for customer service. The ideal candidate will have the ability to manage customer expectations, initiate sales conversations, and build rapport with clients.
Experience Required
Minimum 2 year(s)
Senior Associate, Global Customer Care at Smith Nephew
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Sap, Medical Devices, Order Processing, Customer Relationship Management, Performance Measurement, Field Sales Support, Complaint Handling, Process Improvement, Liaison Skills, Value Addition, Proactive Approach, Team Collaboration, Operational Support
Specialization
Candidates should have proven experience in a similar customer service role, preferably in the medical devices industry. Strong written and verbal communication skills are essential, and SAP experience is highly regarded.
Experience Required
Minimum 2 year(s)
Associate Customer Care Representative at Amica Mutual Insurance Company
Lincoln, RI 02865, USA - Full Time
Skills Needed
Insurance Background, Communication Skills, Customer Service
Qualification
Diploma
Associate Customer Onboarding Manager at Tipalti
Foster City, California, United States - Full Time
Skills Needed
Project Management, Communication, Problem Solving, Customer Service, Technical Integration, Saas Applications, Erp Applications, Accounts Payable, Procurement, Html, Css, Javascript, Api Calls
Specialization
A bachelor's degree in a relevant field or equivalent practical experience is required, along with 2+ years of experience in implementation, project management, or customer success with SaaS applications. Excellent project management, communication, and problem-solving skills are essential.
Experience Required
Minimum 2 year(s)
Customer Success Associate - B2B SaaS at Optix
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Customer Support, Customer Success, Sales, Communication Skills, Client Education, Proactive Mindset, Relationship Building, Time Management, Organizational Skills, Team Support, B2b Saas, Customer Engagement, Ai Platforms, Technical Support, Product Knowledge, Client Retention
Specialization
Candidates should have 3+ years of experience in customer support, success, or sales roles within a technology company. Exceptional communication skills and a proactive, solutions-oriented mindset are essential.
Experience Required
Minimum 2 year(s)
Associate Customer Care Representative at Amica Mutual Insurance Company
Westborough, MA 01581, USA - Full Time
Skills Needed
Insurance Background, Customer Service, Communication Skills
Qualification
Diploma
Associate Customer Support Specialist at SchoolStatus
, , United States - Full Time
Skills Needed
Communication Skills, Customer Focused Approach, Collaboration, Troubleshooting, Attention To Detail, Problem Solving, Adaptability, Technical Support
Specialization
A bachelor's degree in a relevant field or equivalent work experience is required. Strong communication skills and a basic understanding of software applications are essential.
Associate Customer Development Manager at RxSight, Inc.
Seattle, Washington, United States - Full Time
Skills Needed
Clinical Ophthalmic Knowledge, Data Analysis, Customer Engagement, Business Planning, Sales Experience, Crm Tools, Communication Skills, Project Management, Account Development, Referral Development, Team Coordination, Performance Metrics, Training, Market Analysis, Workflow Optimization, Tactical Execution
Specialization
Candidates should have a bachelor's degree in a related field and a minimum of 3 years of sales experience in the medical device or related industry. Strong analytical skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 2 year(s)
Associate Customer Onboarding Manager at Tipalti
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Implementation, Project Management, Customer Success, Communication, Problem Solving, Saas Applications, Technical Integration, Accounts Payable, Procurement, Erp Applications, Html, Css, Javascript, Api Calls, Customer Service, Proactive Solutions
Specialization
A bachelor's degree in a relevant field or equivalent practical experience is required, along with 2+ years of experience in implementation, project management, or customer success with SaaS applications. Excellent project management, communication, and problem-solving skills are essential.
Experience Required
Minimum 2 year(s)
Customer Care Associate, Group Orders at Sharebite
, , - Full Time
Skills Needed
Excellent Phone Skills, Empathy, Collaborative, Assertive, Meticulous Communication Skills, Coachable, Dynamic
Specialization
Candidates should possess excellent phone skills and empathy to assist customers effectively. The role requires collaboration, assertiveness, and strong communication skills, along with a willingness to learn and adapt in a dynamic environment.
Customer Success Management Associate at Moodys
Toronto, ON M5V 3C7, Canada - Full Time
Skills Needed
Empower, Customer Experience, Customer Advocacy, Circulation, Product Strategy, Travel, Presentation Skills, Regulatory Compliance, Product Quality, Product Management
Specialization
Business, Economics, Finance, Marketing
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Associate Director - Customer Service Technology Transformation at Etraveli Group
Athens, Attica, Greece -
Full Time


Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Digital Transformation, Technical Project Leadership, Leadership, Cross-Functional Projects, Customer Service Platforms, CRM, Data Analytics, Automation Tools, Artificial Intelligence, Chatbots, Communication, Analytical Mindset, System Support, Integration, Configuration, Stakeholder Management

Industry

Software Development

Description
About Etraveli Group Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights and TUI. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay. Are you ready to lead digital change and shape the future of customer service technology? The Role This role requires on-site presence at our Uppsala office three days per week. The other two days can be spent working remotely or from our Stockholm office. We’re looking for an Associate Director of Customer Service Technology Transformation to join our growing team in Uppsala. In this high-impact role, you’ll drive the digital evolution of our global Customer Service operations by turning business goals into scalable, modern tech solutions. You’ll lead a dedicated team of system owners and tech professionals, responsible for platform strategy, digital initiatives, technical support, and long-term planning. Together, you’ll improve how we work, adopt new technologies, and create a seamless experience for both customers and employees. You’ll collaborate closely with process managers, IT, and stakeholders across the business to shape the future of customer service at Etraveli Group. What you’ll do Drive strategy and transformation Translate business-wide goals into actionable technology initiatives Define and gain buy-in for a digital transformation roadmap Continuously explore new technologies and service innovations Lead people and systems Manage a team of system owners and tech leads Oversee performance and continuous improvement of customer service platforms Guide configuration, integration, and system support processes Secure alignment and delivery Collaborate with the CS Process team to ensure operational and tech alignment Ensure robust system support processes are in place to minimize disruptions Partner with IT and vendors to resolve complex technical issues What you bring to the role A bachelor’s degree in computer science, business administration, engineering, or a related field At least five years of experience in digital transformation, information technology, or technical project leadership A minimum of three years in a leadership role with people and project responsibilities Proven track record of leading cross-functional transformation projects Experience working with complex systems (e.g. customer service platforms, CRM, or ticketing systems) Ability to communicate technical ideas to both technical and non-technical stakeholders Strong understanding of customer service operations and business processes Analytical mindset with experience using data to support decisions It’s a plus if you also have A master’s degree in digital transformation, information systems, or business Certifications in project management or agile methodologies (e.g. PMP, Scrum Master) Knowledge of automation tools, artificial intelligence, chatbots, or data analytics Experience working in global organizations or with outsourced vendor teams Familiarity with cloud-based service platforms What Else Do We Offer? A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location Modern office in the heart of Uppsala – A bright and central location with great access to public transport, lunch spots, and parks just around the corner. Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc. Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident. Daily breakfast – To kick the day off just right, we serve breakfast at the office every morning. As part of this recruitment process, we will be conducting background checks. You will be able to read more information and give your consent to this process in the application form. Diversity at Etraveli Group At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. #LI-JW1
Responsibilities
Drive the digital evolution of global Customer Service operations by translating business goals into scalable tech solutions. Lead a team responsible for platform strategy, digital initiatives, and continuous improvement of customer service platforms.
Associate Director - Customer Service Technology Transformation at Etraveli Group
Athens, Attica, Greece - Full Time
Skills Needed
Digital Transformation, Technical Project Leadership, Leadership, Cross Functional Projects, Customer Service Platforms, Crm, Data Analytics, Automation Tools, Artificial Intelligence, Chatbots, Communication, Analytical Mindset, System Support, Integration, Configuration, Stakeholder Management
Specialization
Candidates should have a bachelor's degree in a relevant field and at least five years of experience in digital transformation or technical project leadership. A minimum of three years in a leadership role and experience with complex systems is also required.
Experience Required
Minimum 5 year(s)
Customer Service Associate (nomnom Cheney-Spokane | Full-Time) at Par Pacific
, Washington, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Pos System, Inventory Management, Safety Procedures, Teamwork, Communication, Basic Math, Retail Sales, Problem Solving, Cleaning, Time Management, Food Certification, Age Restricted Products
Specialization
Candidates must be at least 21 years old and have legal authorization to work in the U.S. A high school diploma or GED is preferred, along with experience in retail sales and cash handling.
CARWASH 7005 - CUSTOMER SERVICE ASSOCIATE - BLANDING & HYDE PARK at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Problem Solving, Time Management, Safety Awareness, Vehicle Maintenance, Equipment Operation, Cleaning, Flexibility, Endurance, Technical Skills, Attention To Detail, Positive Attitude
Specialization
Candidates must be at least 16 years old and able to work a flexible schedule, including weekends and holidays. They should also possess strong organizational skills and the ability to communicate effectively in English.
CARWASH 7019 - CUSTOMER SERVICE ASSOCIATE - WORLD GOLF VILLAGE at GATE HR
St. Augustine, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Problem Solving, Time Management, Safety Awareness, Vehicle Maintenance, Cleaning, Flexibility, Technical Skills, Endurance, Attention To Detail, Positive Attitude, Adaptability
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should possess strong organizational skills, be able to work flexible hours, and have the ability to communicate effectively in English.
Material Customer Service Associate (On Call/Variable Schedule) at Kaiser Permanente
, , - Full Time
Skills Needed
Customer Service, Inventory Management, Communication, Problem Solving, Teamwork, Conflict Resolution, Attention To Detail, Mathematical Ability, Training, Organizational Skills, Technical Knowledge, Healthcare Knowledge, Material Management, Data Entry, Emergency Management, Product Knowledge
Specialization
Candidates should have at least one year of experience in material services or purchasing, along with a high school diploma or equivalent. Strong communication, customer service skills, and proficiency in inventory management systems are essential.
Associate Customer Development Manager at RxSight, Inc.
Denver, Colorado, United States - Full Time
Skills Needed
Clinical Knowledge, Data Analysis, Customer Engagement, Business Planning, Ophthalmic Operations, Communication Skills, Project Management, Crm Tools, Sales Experience, Team Coordination, Referral Development, Account Management, Performance Metrics, Training, Analytics Review, Workflow Optimization
Specialization
Candidates should have a bachelor's degree and a minimum of 3 years of sales experience in the medical device or related industry. Strong analytical skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 2 year(s)
Associate Customer Development Manager at RxSight, Inc.
, California, United States - Full Time
Skills Needed
Clinical Knowledge, Data Analysis, Customer Engagement, Business Planning, Sales Experience, Ophthalmic Knowledge, Communication Skills, Project Management, Crm Tools, Team Coordination, Referral Development, Performance Metrics, Account Management, Training, Market Analysis, Growth Strategies
Specialization
Candidates must have a bachelor's degree and a minimum of 3 years of sales experience in the medical device or related industry. Strong analytical skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 2 year(s)
Customer Success Associate (Bilingual) at Stokes Seeds INC
Thorold, ON L2V 5B6, Canada - Full Time
Skills Needed
Powerpoint, Agriculture, Email, Life Insurance, Continuous Improvement, Disability Insurance, Secondary Education, Microsoft Excel, Collaboration, French, Teams, Customer Service, Communications, Office Administration, Outlook, Communication Skills, Dental Care
Specialization
Communications business office administration or equivalent and relevant experience
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Associate Customer Care Representative at Liberty Diversified International Inc
New Hope, MN 55428, USA - Full Time
Skills Needed
Jd Edwards, Numbers, Interpersonal Skills, Disabilities, Customer Service
Qualification
Diploma
Associate Customer Experience Manager at RightShip
, , China - Full Time
Skills Needed
Customer Service, Customer Engagement, Onboarding, Relationship Management, Problem Solving, Sales Conversations, Customer Needs Assessment, Kpi Management, Feedback Management, Upselling, Support Management, Communication, Training, Data Analysis, Team Collaboration, Account Management
Specialization
Candidates should possess a Bachelor's Degree or equivalent and demonstrate a high aptitude for customer service. The ideal candidate will have the ability to manage customer expectations, initiate sales conversations, and build rapport with clients.
Experience Required
Minimum 2 year(s)
Senior Associate, Global Customer Care at Smith Nephew
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Communication Skills, Problem Solving, Sap, Medical Devices, Order Processing, Customer Relationship Management, Performance Measurement, Field Sales Support, Complaint Handling, Process Improvement, Liaison Skills, Value Addition, Proactive Approach, Team Collaboration, Operational Support
Specialization
Candidates should have proven experience in a similar customer service role, preferably in the medical devices industry. Strong written and verbal communication skills are essential, and SAP experience is highly regarded.
Experience Required
Minimum 2 year(s)
Associate Customer Care Representative at Amica Mutual Insurance Company
Lincoln, RI 02865, USA - Full Time
Skills Needed
Insurance Background, Communication Skills, Customer Service
Qualification
Diploma
Associate Customer Onboarding Manager at Tipalti
Foster City, California, United States - Full Time
Skills Needed
Project Management, Communication, Problem Solving, Customer Service, Technical Integration, Saas Applications, Erp Applications, Accounts Payable, Procurement, Html, Css, Javascript, Api Calls
Specialization
A bachelor's degree in a relevant field or equivalent practical experience is required, along with 2+ years of experience in implementation, project management, or customer success with SaaS applications. Excellent project management, communication, and problem-solving skills are essential.
Experience Required
Minimum 2 year(s)
Customer Success Associate - B2B SaaS at Optix
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Customer Support, Customer Success, Sales, Communication Skills, Client Education, Proactive Mindset, Relationship Building, Time Management, Organizational Skills, Team Support, B2b Saas, Customer Engagement, Ai Platforms, Technical Support, Product Knowledge, Client Retention
Specialization
Candidates should have 3+ years of experience in customer support, success, or sales roles within a technology company. Exceptional communication skills and a proactive, solutions-oriented mindset are essential.
Experience Required
Minimum 2 year(s)
Associate Customer Care Representative at Amica Mutual Insurance Company
Westborough, MA 01581, USA - Full Time
Skills Needed
Insurance Background, Customer Service, Communication Skills
Qualification
Diploma
Associate Customer Support Specialist at SchoolStatus
, , United States - Full Time
Skills Needed
Communication Skills, Customer Focused Approach, Collaboration, Troubleshooting, Attention To Detail, Problem Solving, Adaptability, Technical Support
Specialization
A bachelor's degree in a relevant field or equivalent work experience is required. Strong communication skills and a basic understanding of software applications are essential.
Associate Customer Development Manager at RxSight, Inc.
Seattle, Washington, United States - Full Time
Skills Needed
Clinical Ophthalmic Knowledge, Data Analysis, Customer Engagement, Business Planning, Sales Experience, Crm Tools, Communication Skills, Project Management, Account Development, Referral Development, Team Coordination, Performance Metrics, Training, Market Analysis, Workflow Optimization, Tactical Execution
Specialization
Candidates should have a bachelor's degree in a related field and a minimum of 3 years of sales experience in the medical device or related industry. Strong analytical skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 2 year(s)
Associate Customer Onboarding Manager at Tipalti
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Implementation, Project Management, Customer Success, Communication, Problem Solving, Saas Applications, Technical Integration, Accounts Payable, Procurement, Erp Applications, Html, Css, Javascript, Api Calls, Customer Service, Proactive Solutions
Specialization
A bachelor's degree in a relevant field or equivalent practical experience is required, along with 2+ years of experience in implementation, project management, or customer success with SaaS applications. Excellent project management, communication, and problem-solving skills are essential.
Experience Required
Minimum 2 year(s)
Customer Care Associate, Group Orders at Sharebite
, , - Full Time
Skills Needed
Excellent Phone Skills, Empathy, Collaborative, Assertive, Meticulous Communication Skills, Coachable, Dynamic
Specialization
Candidates should possess excellent phone skills and empathy to assist customers effectively. The role requires collaboration, assertiveness, and strong communication skills, along with a willingness to learn and adapt in a dynamic environment.
Customer Success Management Associate at Moodys
Toronto, ON M5V 3C7, Canada - Full Time
Skills Needed
Empower, Customer Experience, Customer Advocacy, Circulation, Product Strategy, Travel, Presentation Skills, Regulatory Compliance, Product Quality, Product Management
Specialization
Business, Economics, Finance, Marketing
Qualification
Graduate
Experience Required
Minimum 3 year(s)
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