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Customer Service Associate Jobs overseas

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SAP Support Services Associate Manager at New Era Technology
, , India - Full Time
Skills Needed
Sap Ams, Client Management, Ticket Handling, Itsm Tools, Reporting Skills, Delivery Models, Devops, Agile, Scrum, Problem Solving, Stakeholder Management, Interpersonal Skills, Risk Management, Compliance, Coaching, Service Improvement
Specialization
Candidates should have 3-5 years of experience in offshore SAP AMS/support and project implementation lifecycles. Strong exposure to SAP support environments and experience leading internal delivery teams is essential.
Experience Required
Minimum 5 year(s)
Guest Service Associate - Front Office at Accor
Candolim, Goa, India - Full Time
Skills Needed
Customer Service, Teamwork, Administration, Problem Solving, Communication, Reception Management
Specialization
Motivate and develop the Reception team to ensure smooth department functioning. Any matters affecting the hotel's interests should be reported to Management.
Associate Director, Building Services at NYU Langone Health
New York, NY 10016, USA - Full Time
Skills Needed
Interpersonal Skills, Peer Support, Telephone Manner, Leadership, Access, Outlook, Consideration, Recruiting, Excel, Communication Skills, Operational Excellence, Budget Management, Stressful Situations, It, Epic
Specialization
Hospital care management or business administration
Qualification
Graduate
Guest Service Associate - Housekeeping at IHG Career
, , India - Full Time
Skills Needed
Attention To Detail, Customer Service, Physical Fitness, Problem Solving, Communication, Time Management, Teamwork, Flexibility
Specialization
Candidates should be physically fit, able to lift up to 50 pounds, and possess basic literacy and math skills. A flexible attitude towards shifts, including nights and weekends, is also required.
Inventory Associate, Auction Services at Carmax
West Point, VA 23181, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Associate Director, Building Services at WSP Australia
Perth WA 6000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hospitality Associate Room Service PRN at Chippenham Hospital
Richmond, VA 23225, USA - Full Time
Skills Needed
Technical Training, Color, Behavioral Health, Training, Hip, Orthopedics, Quality Measures
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Concierge/Community Service Associate at MBK Senior Living
Olympia, WA 98506, USA - Full Time
Skills Needed
Troubleshooting
Qualification
Graduate
Strategy and Service Design Associate at NewYorkPresbyterian Hospital
Manhattan, NY 10065, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Full Time Financial Services Associate at CBI Bank Trust
Brimfield, Illinois, United States - Full Time
Skills Needed
Self Motivated, Customer Relationships, Organized, Detail Oriented, Good Oral Communication, Professional Appearance, Courteous, Good Listener
Specialization
Candidates must have a satisfactory record of work performance and the ability to work a flexible schedule. Post high school education or one year in banking or a related field is preferred.
VISITOR SERVICES ASSOCIATE (Part-Time) at Desert Botanical Garden
Phoenix, Arizona, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Multi Tasking, Typing Skills, Computer Skills, Data Entry, Teamwork, Flexibility, Dependability, Bilingual
Specialization
Candidates should possess strong customer service expertise and excellent communication skills. The ability to multi-task in a fast-paced environment and work well in a team is essential.
Guest Service Associate- Housekeeping at Courtyard by Marriott Somerset KY
, , India - Full Time
Skills Needed
Guest Service, Housekeeping, Safety Procedures, Maintenance Reporting, Team Support, Professional Appearance, Guest Acknowledgment, Service Needs Anticipation, Cleaning, Linen Replacement, Trash Removal, Floor Care, Dusting, Polishing, Vacuuming, Fine Motor Skills
Specialization
No specific educational qualifications or related work experience are required for this position. Candidates should be able to perform physical tasks and follow company policies.
Process Associate - Financial Services at John Keells Group
Colombo, Western Province, Sri Lanka - Full Time
Skills Needed
Finance, Accounting, Accounts Payable, General Accounting, Sap, Ms Excel, Communication Skills, Interpersonal Skills
Specialization
Candidates should have a minimum of 6 months of experience in finance or accounting, along with basic knowledge of accounts payable and general accounting. A relevant degree or professional qualification in CIMA, ACCA, AAT, CA, or CPA is required, along with proficiency in MS Excel.
Spa Sales and Guest Service Associate at Hand & Stone - 1460 Central Park Blvd - Fredericksburg, VA
Fredericksburg, Virginia, United States - Full Time
Skills Needed
Customer Service, Sales, Communication, Teamwork, Time Management, Organization, Attention To Detail, Problem Solving
Specialization
Candidates should have a detailed knowledge of the menu of services and be available to work weekends. Additional duties include answering phones, scheduling appointments, and performing various other tasks as assigned.
Associate Patient Services Specialist at Medtronic
Brampton, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Patient Service Associate (Toy Doctor) at Mandai Wildlife Reserve
Singapore, , Singapore - Full Time
Skills Needed
Retail, Children
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Visitor Services Associate - Part Time at Tennessee Aquarium
Chattanooga, TN 37402, USA - Full Time
Skills Needed
Large Groups, Customer Service
Qualification
Graduate
Associate, Client Service (2025 Start) at Third Bridge
Dubai, , United Arab Emirates - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Managed Services Operations Associate at Vanguard
Manchester, England, United Kingdom - Full Time
Skills Needed
Excel, Training
Qualification
Graduate
Patient Services Associate, Aesthetics at New England Dermatology & Laser Center
Springfield, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Medical Office Experience, Attention To Detail, Good Judgment, Follow Through, Professionalism, Communication Skills, Multi Tasking, Mathematical Calculations, Practice Management Software, Electronic Health Record Software, Microsoft Office
Specialization
Candidates should have 1-3 years of customer service experience, preferably in a medical office setting, and a high school diploma or GED. Additional qualifications such as an associate degree or medical certifications are preferred.
SAP Support Services Associate Manager at New Era Technology
, , India -
Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

SAP AMS, Client Management, Ticket Handling, ITSM Tools, Reporting Skills, Delivery Models, DevOps, Agile, Scrum, Problem-Solving, Stakeholder Management, Interpersonal Skills, Risk Management, Compliance, Coaching, Service Improvement

Industry

IT Services and IT Consulting

Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. Job Title: SAP Support Services Associate Manager Company: New Era Technology Employment Type: Permanent | Full-time Location: Remote (India) About New Era Technology New Era Technology is a global managed technology solutions provider with operations across 14+ countries. We deliver innovative and secure technology solutions that help our clients connect, collaborate, and transform digitally. As an SAP Gold Partner, we deliver end-to-end SAP implementation, AMS, and digital transformation services to clients across industries. Position Overview We are seeking an experienced SAP Support Services Associate Manager to join our growing SAP Practice. The ideal candidate will be responsible for managing the day-to-day operations of multiple SAP AMS clients, ensuring delivery excellence, driving customer satisfaction, and supporting ongoing service improvements. This is a permanent remote position with opportunities for global exposure and career growth within our expanding SAP delivery organization. Key Responsibilities Manage a pool of local and offshore SAP AMS clients, overseeing ticket deliveries, SLAs, and budgets. Serve as the primary point of contact for clients on all support-related matters, including escalations and critical issues. Track, monitor, and report progress of user tickets, ensuring timely resolution and proactive communication. Manage and de-escalate critical incidents in collaboration with support teams and operations. Perform delivery performance analysis and recommend improvement or corrective actions. Work closely with users to define requirements, timelines, Go-Live plans, and support arrangements. Facilitate and guide the support team in solutioning and resolving issues effectively. Prepare and deliver reports on service performance; conduct periodic client reviews. Assist in client retention strategies and ensure high customer satisfaction. Review and verify change request proposals from consultants for accuracy and feasibility. Identify and nurture new business opportunities within existing accounts. Lead transition and onboarding of new SAP AMS clients, including knowledge transfer and documentation validation. Conduct lessons-learned and service improvement workshops. Provide peer review, quality checks, and hands-on coaching for delivery teams. Prepare and submit weekly timesheets and maintain adherence to organizational standards. Ensure compliance with Information Security Management System (ISMS) requirements. Manage and work in multiple or rotating shifts to meet 24x7 delivery objectives as required. Mandatory Requirements 3–5 years of experience in offshore SAP AMS/support and project implementation lifecycles. Strong exposure to SAP Support environments, client management, and ticket handling. Experience leading internal delivery teams (10–25 resources) in a shared support model. Sound knowledge of ITSM tools such as ServiceNow, Jira, Freshdesk, or ConnectWise. Advanced reporting skills in MS Excel and PowerPoint. Hands-on experience working in offshore/onshore delivery models. Familiarity with DevOps, Agile, and Scrum methodologies. SAP Functional or Technical module training/certification will be an added advantage. Personality Traits & Soft Skills Excellent command of English – both written and verbal. Goal-oriented, self-driven, and dependable in meeting delivery targets. Strong client-facing and stakeholder management skills. Analytical mindset with sound problem-solving and decision-making skills. Structured approach to managing risks and ensuring compliance with SLAs. Strong interpersonal and relationship-building skills to drive team collaboration. Ability to manage multiple clients simultaneously with a calm, professional demeanor. Why Join New Era Technology? Be part of a global SAP Gold Partner organization. Work remotely with diverse, international clients and teams. Opportunity to grow within a rapidly expanding SAP practice. Competitive salary, benefits, and professional development opportunities. How to Apply If this opportunity excites you and matches your expertise, we’d love to hear from you! 📩 Please share your updated resume with madhava.mallela@neweratech.com New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
Responsibilities
Manage day-to-day operations of multiple SAP AMS clients, ensuring delivery excellence and customer satisfaction. Oversee ticket deliveries, SLAs, and budgets while serving as the primary point of contact for clients.
SAP Support Services Associate Manager at New Era Technology
, , India - Full Time
Skills Needed
Sap Ams, Client Management, Ticket Handling, Itsm Tools, Reporting Skills, Delivery Models, Devops, Agile, Scrum, Problem Solving, Stakeholder Management, Interpersonal Skills, Risk Management, Compliance, Coaching, Service Improvement
Specialization
Candidates should have 3-5 years of experience in offshore SAP AMS/support and project implementation lifecycles. Strong exposure to SAP support environments and experience leading internal delivery teams is essential.
Experience Required
Minimum 5 year(s)
Guest Service Associate - Front Office at Accor
Candolim, Goa, India - Full Time
Skills Needed
Customer Service, Teamwork, Administration, Problem Solving, Communication, Reception Management
Specialization
Motivate and develop the Reception team to ensure smooth department functioning. Any matters affecting the hotel's interests should be reported to Management.
Associate Director, Building Services at NYU Langone Health
New York, NY 10016, USA - Full Time
Skills Needed
Interpersonal Skills, Peer Support, Telephone Manner, Leadership, Access, Outlook, Consideration, Recruiting, Excel, Communication Skills, Operational Excellence, Budget Management, Stressful Situations, It, Epic
Specialization
Hospital care management or business administration
Qualification
Graduate
Guest Service Associate - Housekeeping at IHG Career
, , India - Full Time
Skills Needed
Attention To Detail, Customer Service, Physical Fitness, Problem Solving, Communication, Time Management, Teamwork, Flexibility
Specialization
Candidates should be physically fit, able to lift up to 50 pounds, and possess basic literacy and math skills. A flexible attitude towards shifts, including nights and weekends, is also required.
Inventory Associate, Auction Services at Carmax
West Point, VA 23181, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Associate Director, Building Services at WSP Australia
Perth WA 6000, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hospitality Associate Room Service PRN at Chippenham Hospital
Richmond, VA 23225, USA - Full Time
Skills Needed
Technical Training, Color, Behavioral Health, Training, Hip, Orthopedics, Quality Measures
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Concierge/Community Service Associate at MBK Senior Living
Olympia, WA 98506, USA - Full Time
Skills Needed
Troubleshooting
Qualification
Graduate
Strategy and Service Design Associate at NewYorkPresbyterian Hospital
Manhattan, NY 10065, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Full Time Financial Services Associate at CBI Bank Trust
Brimfield, Illinois, United States - Full Time
Skills Needed
Self Motivated, Customer Relationships, Organized, Detail Oriented, Good Oral Communication, Professional Appearance, Courteous, Good Listener
Specialization
Candidates must have a satisfactory record of work performance and the ability to work a flexible schedule. Post high school education or one year in banking or a related field is preferred.
VISITOR SERVICES ASSOCIATE (Part-Time) at Desert Botanical Garden
Phoenix, Arizona, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Multi Tasking, Typing Skills, Computer Skills, Data Entry, Teamwork, Flexibility, Dependability, Bilingual
Specialization
Candidates should possess strong customer service expertise and excellent communication skills. The ability to multi-task in a fast-paced environment and work well in a team is essential.
Guest Service Associate- Housekeeping at Courtyard by Marriott Somerset KY
, , India - Full Time
Skills Needed
Guest Service, Housekeeping, Safety Procedures, Maintenance Reporting, Team Support, Professional Appearance, Guest Acknowledgment, Service Needs Anticipation, Cleaning, Linen Replacement, Trash Removal, Floor Care, Dusting, Polishing, Vacuuming, Fine Motor Skills
Specialization
No specific educational qualifications or related work experience are required for this position. Candidates should be able to perform physical tasks and follow company policies.
Process Associate - Financial Services at John Keells Group
Colombo, Western Province, Sri Lanka - Full Time
Skills Needed
Finance, Accounting, Accounts Payable, General Accounting, Sap, Ms Excel, Communication Skills, Interpersonal Skills
Specialization
Candidates should have a minimum of 6 months of experience in finance or accounting, along with basic knowledge of accounts payable and general accounting. A relevant degree or professional qualification in CIMA, ACCA, AAT, CA, or CPA is required, along with proficiency in MS Excel.
Spa Sales and Guest Service Associate at Hand & Stone - 1460 Central Park Blvd - Fredericksburg, VA
Fredericksburg, Virginia, United States - Full Time
Skills Needed
Customer Service, Sales, Communication, Teamwork, Time Management, Organization, Attention To Detail, Problem Solving
Specialization
Candidates should have a detailed knowledge of the menu of services and be available to work weekends. Additional duties include answering phones, scheduling appointments, and performing various other tasks as assigned.
Associate Patient Services Specialist at Medtronic
Brampton, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Patient Service Associate (Toy Doctor) at Mandai Wildlife Reserve
Singapore, , Singapore - Full Time
Skills Needed
Retail, Children
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Visitor Services Associate - Part Time at Tennessee Aquarium
Chattanooga, TN 37402, USA - Full Time
Skills Needed
Large Groups, Customer Service
Qualification
Graduate
Associate, Client Service (2025 Start) at Third Bridge
Dubai, , United Arab Emirates - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Managed Services Operations Associate at Vanguard
Manchester, England, United Kingdom - Full Time
Skills Needed
Excel, Training
Qualification
Graduate
Patient Services Associate, Aesthetics at New England Dermatology & Laser Center
Springfield, Massachusetts, United States - Full Time
Skills Needed
Customer Service, Medical Office Experience, Attention To Detail, Good Judgment, Follow Through, Professionalism, Communication Skills, Multi Tasking, Mathematical Calculations, Practice Management Software, Electronic Health Record Software, Microsoft Office
Specialization
Candidates should have 1-3 years of customer service experience, preferably in a medical office setting, and a high school diploma or GED. Additional qualifications such as an associate degree or medical certifications are preferred.