Join Our Team as a Customer Service Adviser at Data Energy Management Services
At Data Energy Management Services, we are a leading provider of comprehensive energy solutions for Managing Agents, delivering services across heat, gas, electricity, water, and renewables. We pride ourselves on offering exceptional metering and billing solutions, ensuring our clients and residents receive accurate, timely energy bills and outstanding customer service.
We are currently seeking a Customer Service Adviser to join our dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service.

SKILLS & QUALIFICATIONS

• Organisational Skills: Strong ability to prioritise and manage time effectively in a fast-paced environment.
• Numeracy: Comfortable handling billing information and financial data with accuracy.
• Customer Service Experience: Previous experience in customer service or a related field is preferred. Training will be provided for those new to the energy sector.
• Communication: Excellent verbal and written communication skills, with a focus on delivering clear, friendly, and helpful responses to customer inquiries.

THE ROLE

Location: Office-Based in Bishop Stortford (Hybrid or full-time remote working considered for candidates with energy industry experience)
Working Hours: 8:30 am – 5:00 pm
Role Type: Permanent
Reporting To: Assistant Customer Care Manager
As a Customer Service Adviser, your primary role will be to manage incoming customer inquiries, ensuring they are addressed in a professional, efficient, and timely manner. You will be a key point of contact for our residents and clients, assisting them with billing, energy-related queries, and providing top-tier customer support.

KEY RESPONSIBILITIES

• Customer Inquiries: Act as the first point of contact for customer inquiries via phone and email (handling high volumes), providing clear, professional responses to a variety of questions and concerns.
• Complaint Resolution: Address and resolve customer complaints with care and attention, ensuring each issue is handled promptly and effectively.
• Account Management: Maintain accurate records of customer accounts, transactions, and communications, ensuring all account details are up to date and managed correctly.
• Coordination: Collaborate with internal departments to resolve issues and ensure smooth service delivery for customers.
• Administrative Support: Assist with administrative tasks as required, including managing workflows and ensuring service level agreements (SLAs) are met.
• Promotion: Actively promote the company’s mission, ethos, and services, contributing to company marketing activities when needed.
• Other Duties: Support the wider team with additional tasks and projects, as directed by your Manager.