OUR COMPANY

Our Company continues to expand our business, covering entrepreneurship, enterprise business, immigration, business consultation, and many more.
Our company would like to bring in a Customer Services Consultant. We provide training, guidance, and support, as well as the opportunity to experience the industry from the inside.
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KEY SKILLS

• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients.
• Strong organisational skills and attention to detail, with the ability to manage multiple clients simultaneously.
• Ability to work independently and take initiative in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with online platforms/systems.
• Mandarin-speaking/writing language skills preferred.

• Act as the first point of contact for client inquiries, providing timely and professional responses through phone, email or online channels.
• Guide clients through the relocation process.
• Maintain accurate client records and ensure confidentiality of sensitive information.
• Collaborate with internal teams to improve service delivery and provide feedback for platform development.
• Assist with preparation of client-facing documents, reports, and updates to ensure smooth service delivery.