We are hiring for the Vestel Germany Customer Care & Services Team!
Vestel Germany is seeking an experienced and proactive Customer Care & Services Manager to lead our after-sales operations in Munich, Garching. In this key leadership role, you will be responsible for overseeing service operations especially across the DACH region—driving customer satisfaction, managing internal teams and external partners, and continuously improving service processes in a fast-paced, international environment.

ABOUT US:

Vestel Group of Companies is a global conglomerate operating in electronics, home appliances, digital products, and mobility electronics, comprising 25 companies. Vestel brings a wide range of products, developed through its competencies in technology design, development, and product customization, to different consumers in over 160 countries. As one of the world’s leading Original Design Manufacturers (ODM) in consumer electronics and home appliances, Vestel ranks among the top three in the European LCD TV market and the top five in the home appliances market. Vestel continues its efforts to complete the Industry 4.0 transformation and transition to fully automated smart factories. Vestel is pioneering smart city and home platforms with expertise in artificial intelligence (AI) software and the Internet of Things (IoT). In the global market, Vestel not only conducts sales on an ODM basis but also engages in branded sales through the regional brands it has acquired and international brands for which it holds licenses. Vestel is the world’s first electronics and white goods company to have been featured in the National Geographic Mega Factories documentary series.

Take full responsibility for leading all customer service and after-sales activities across our sales organization, with a strong focus on delivering high customer satisfaction, implementing and optimizing service processes, controlling costs, and driving continuous improvement. This role includes the management of service operations especially across DACH region.