At Stance, we exist to celebrate human originality. Since our inception, we have built our brand around creativity, performance, and authenticity. With our European headquarters based in Wittering on the South Coast, we are a growing business with an entrepreneurial spirit and a culture designed for those who thrive in a dynamic environment.
Our goal is simple: to create a workplace where smart, ambitious, and positive people can excel. At Stance, people are the most important element of our business, and our culture reflects this truth. Every action, every word, and every relationship represents not only what we do, but what we stand for.

Our five core values are:

• Entrepreneurship – We encourage initiative and fresh thinking.
• Creativity – We inspire originality and self-expression.
• Performance – We focus on results and constant improvement.
• Personal Responsibility – We take ownership of our roles and deliver on commitments.
• Gratitude – We value teamwork, respect, and humility.

These values underpin our culture and guide the way we work every day. We seek people who share these principles and who will contribute to an environment where freedom, accountability, and collaboration come together to build something extraordinary.

POSITION OVERVIEW

The Customer Service and Sales Administrator will play a central role within our Customer Service & Admin team. This is a fast-paced, detail-oriented position that requires a proactive and highly organised individual. The successful candidate will be a dedicated point of contact for agents in selected territories and will support the wider team with customer service, sales administration, and order management tasks.
This role demands a hands-on, can-do attitude and the ability to manage multiple priorities effectively. As the first point of contact for both internal agents and external customers, strong communication skills and a commitment to delivering exceptional service are essential.

SKILLS & EXPERIENCE REQUIRED

• Proven experience in customer service and/or sales administration in a growing environment.
• Strong IT skills with intermediate to advanced proficiency in Microsoft Excel and Word.
• Exceptional organisation and multi-tasking ability, with a track record of meeting deadlines.
• Clear and confident communication skills, both written and verbal, for liaising with internal teams and external customers.
• High level of accuracy and attention to detail in order entry, documentation, and reporting.
• Ability to remain calm under pressure and find solutions in challenging situations.
• Previous experience with an Order Management Systems or B2B platforms is desirable but not essential.