This is a varied and people-focused role, ideal for someone with a passion for delivering exceptional customer service and creating a welcoming, supportive environment for students. As the first point of contact for our student residents at Cotton House, you’ll play a vital role in shaping their experience—ensuring they feel safe, supported, and part of a vibrant community.
You’ll support a range of lettings activities, including conducting viewings and assisting with open days, all aimed at helping to meet occupancy targets. The role also includes elements of facilities management, such as logging maintenance requests, carrying out basic repairs, and monitoring health and safety compliance across the site.
In addition, you’ll help build a strong residential community by organising social events, responding to wellbeing concerns, and supporting inter-tenant matters with empathy and professionalism. You’ll also manage administrative processes, including maintaining accurate records, processing parcels, and assisting in rent collection and complaints handling.
If you’re a proactive problem-solver with great communication skills, a “can-do” attitude, and a genuine interest in working with students, this is a fantastic opportunity to join the Unipol team and help students thrive both academically and socially.
· Deliver an outstanding resident experience, welcoming residents and visitors warmly, ensuring they receive outstanding customer service and support throughout their stay
· Support the Building Manager with the running of the accommodation and resident experience in line with the tenancy cycle
· Carry out basic building repairs and tasks, such as changing light bulbs, clearing blockages, moving and setting furniture, re-hanging curtains, keeping the bin area tidy and external litter pick
· Organise and assist with the planning and delivery of social events that build community and enhance the resident experience
· Provide first line support to tenants in respect of wellbeing issues and inter-tenant related matters
· Contribute to the lettings process by supporting open days, conducting viewings, assisting with tenancy agreements, and helping to achieve occupancy goals
· Monitor and address health and safety issues to ensure compliance with regulations and maintain a safe living environment
· Maintain accurate records in tenant and health & safety databases and provide administration support as directed
· Process maintenance requests, liaise with the maintenance team, and follow up to ensure issues are resolved promptly
· Handle the logging, storage, and distribution of parcels with accuracy and efficiency
· Handle complaints and the collection of rent arrears with empathy, ensuring resolutions are reached swiftly and satisfactorily
· Occasional weekend and evening work may be required during key dates.
These duties provide a framework for the role and should not be regarded as a definitive list.
The sites you work at may change over time as the property portfolio and the business evolves.
· Excellent customer service skills with a passion for creating an outstanding customer experience
· Strong communication skills with the ability to communicate effectively through different mediums
· Good organisational skills with the ability to work autonomously and organise your own workload
· The ability to work under pressure, solve problems and remain calm in a crisis
· Attention to detail and accuracy
· Good IT skills and familiarity with databases and spreadsheets.
· Positive attitude, proactive approach, and a team player.
Unipol is a housing Charity, providing assistance in finding and supplying housing for students in Leeds, Nottingham and Bradford. All those working in Unipol are jointly employed by Unipol and the University of Leeds.
Further details about Unipol can be found here www.unipol.org.uk
Job Type: Part-time
Pay: £25,448.00-£26,942.00 per year
Expected hours: 25 per week

Benefits:

• Casual dress
• Company pension
• Employee discount
• Enhanced maternity leave
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: CSACH072

Please refer the Job description for details