The Team

The OTC Coordinator will report directly to the OTC Manager, and will be part of the UK Controlling team; the whole local market team is based at the same office location in London.

The OTC Coordinator will support the OTC Manager in delivering an efficient and effective OTC process within the local market with strong coordination and collaboration from the Controlling Operations team, based in Bangalore.

The OTC Coordinator is also expected to collaborate closely with the Sales and Strategy teams based in London to support the OTC Manager in meeting key targets

Core OTC Activities:

• Follow up with customers to ensure payments are made in a timely manner and identify, track, manage, and investigate delinquent customer accounts.
• Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, contract discounting, campaign flight changes, or customer revisions are processed timely and accurately.
• Keep records of all customer communications to build individual debtor cases
• Use Workday to monitor and update outstanding accounts.
• Engage with / assist the offshore AR team:
• Support accurate application of cash remittances.
• Support account receivable activities and entries posted.
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