DESCRIPTION:

Job Requisition ID: 39108
Learn from the best in the business
Mentoring, growth and training – receive support and coaching to progress your career
Preventive and supportive mental health initiatives
What will your typical day look like?
The ITS Service Centre Consultant is responsible for managing all incidents, service requests, & tasks escalated to the National Support queue. You will ensure the timely resolution of issues in alignment with agreed service level agreements (SLAs) & Key Performance Indicators (KPIs) while maintaining a strong focus on customer experience, technical accuracy, & continuous improvement.
Key Duties
Manage & maintain software environments across Windows, macOS, iOS, & Office 365.
Coordinate IT onboarding for new employees, including provisioning & physical distribution of assets.
Ensure strict adherence to ISO 27001 protocols & contribute to continuous improvement efforts.
Perform service restoration & troubleshooting using Intune & other diagnostic tools.
Deliver high-quality technical support to all staff, including executives & VIPs.
Provide both hands-on & remote support for laptops, mobile devices, & conferencing.
Create, update, & maintain clear & user-friendly technical knowledge base articles.
Leverage Generative AI to enhance productivity, tasks, & contribute to IT projects & initiatives.
Maintain daily on-site presence to support the operational needs of the role.
About the team
As part of a collaborative & inclusive team, you will deliver high-quality, hands-on IT support to Deloitte Australia’s internal staff. This role involves supporting a wide range of technologies, including firm-issued hardware & software, unified communications tools, mobile devices, & wireless network infrastructure. You’ll play a key role in ensuring our people have the tools & support they need to work effectively & securely.
Enough about us, let’s talk about you.

Please refer the Job description for details