Description
Leidos Dig Mod Health IT division is seeking a skilled and collaborative Platform System Administrator and Engineer to support a federal agency’s extensive macOS and Windows infrastructure. This role requires a deep technical acumen combined with strong interpersonal skills, as the candidate will be responsible for managing and optimizing Apple macOS devices through JAMF Pro and Microsoft Windows devices via Microsoft Intune and Azure. The ideal candidate will excel in both technical problem-solving and effective communication, working seamlessly with cross-functional teams to ensure top-tier support and operational excellence.

REQUIRED QUALIFICATIONS:

• Ability to obtain a Public Trust Clearance, must meet eligibility requirements
• JAMF 200+ Certified (or equivalent), ITIL Foundation v4
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Additional 4 years considered in lieu of degree
• Minimum of 8+ years of hands-on experience in system administration and device management, with a strong focus on Apple macOS devices and substantial experience with Microsoft Windows devices. Proven expertise in Mobile Device Management (MDM) using JAMF Pro, Microsoft Intune, and Azure.
• Demonstrated ability to troubleshoot complex issues and manage network connectivity effectively.
• Advanced proficiency in managing macOS devices with JAMF Pro and Windows devices with Microsoft Intune and Azure.
• Expertise in endpoint management and system administration.

PREFERRED QUALIFICATIONS:

• Apple Certified MacOS Technician (ACMT), Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Office Specialist, HDI certifications, etc.
• Extensive knowledge of both macOS and Windows environments, including advanced device management, security configurations, and user support.
• Experience with network configuration, including VPNs, firewalls, and IP addressing.
• In-depth understanding of security best practices, including system hardening and compliance.
• Experience in overseeing or supporting IT projects, including upgrades, migrations, and deployments. Ability to plan, execute, and manage project tasks effectively.
• Excellent written and verbal communication and collaboration skills to work effectively with diverse teams, contractors, and stakeholders. Ability to build and maintain strong working relationships and deliver exceptional customer service.
• Advanced analytical skills to address complex issues, develop strategic solutions, and execute them effectively. Strong troubleshooting capabilities and a proactive approach to problem resolution.
• Expertise in creating and maintaining detailed technical documentation and process improvements. Ability to design and implement standard operating procedures.

• Configure, deploy, and manage Apple macOS devices using JAMF Pro, and Microsoft Windows devices through Microsoft Intune and Azure. Ensure efficient setup, imaging, and ongoing support for both macOS and Windows platforms.
• Provide high-level support for Mac and Windows systems, addressing complex hardware, software, and network issues with precision. Offer VIP support and resolve high-priority technical challenges.
• Diagnose and resolve intricate problems, using advanced analytical skills to identify root causes and implement effective solutions across macOS and Windows environments.
• Manage the lifecycle of devices through Mobile Device Management (MDM) tools, ensuring compliance and security following mSCP and third-party security tools.
• Develop and maintain comprehensive documentation for system configurations, procedures, and troubleshooting. Identify and implement process improvements to enhance efficiency and effectiveness.
• Work closely with IT support teams, external vendors, and stakeholders to address hardware, software, and network issues. Foster a collaborative environment to deliver tailored support and ensure alignment with team objectives.
• Support Device as a Service (DaaS) deployments, including the setup and enrollment of macOS and Windows devices for new hires. Contribute to project planning, execution, and service improvement initiatives, ensuring adherence to service level agreements (SLAs).