and friendly Customer Service.

• Assists customers by making product suggestions, filling special orders and food preparation suggestions.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolve

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast

and friendly Customer Service.

• Assists customers by making product suggestions, filling special orders and food preparation suggestions.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves

customer complaints and reports to Store Director as needed.

• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and one on-one customer interaction.
• Specific knowledge of duties performed by all department employees. Assists with all department duties

such as: preparation, baking, decorating and displaying of product.

• Implements proper and efficient product preparation and packaging techniques.
• Maintains Bakery case cleanliness, visual appeal and inventory levels. Responsible for ensuring the proper

cleanliness, sanitation and appearance of bakery area and equipment and for ensuring a safe and clean work

environment.

• Ensures temperatures are maintained in all phases of preparation, display and storage.
• Assists with scheduling, supervising, training and assigning duties to department employees. Assists

with scheduling employees to ensure adequate coverage and service levels.

• Assists with planning daily operations, monitors production process following company procedures and

profitability.

• Assists with preparing sales and inventory reports. Assists with physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory

levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.

• Understands opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee

Handbook.

• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ability to follow and maintain department standards.
• Implements effective promotional and seasonal displays.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality,

reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines
and follows proper packaging techniques. Processes administrative paperwork and maintains accurate

department records.

• Accurately completes, maintains and monitors daily log sheet, Production Chart, Sales and Labor and

other required paperwork and logs.

• Controls shrink and cost.
• May attend and participate in sales meetings. May communicate sales goals, department performance and sales

opportunities to department employees to ensure positive results.

• Ensures that proper temperature levels for product are maintained. Ensures proper signing of products.

Complies with retail labeling laws, federal and state regulations, Company and code dating policies.

• Complies with all workplace safety rules and regulations.
• Ensures safety, cleanliness and sanitation of sales floor, work area, freezer, cooler, equipment, prep area and

display area, including code date compliance as required.

• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.