Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

PREFERRED QUALIFICATIONS:

• Familiarity with the ServiceNow platform and solutions, including workflow automation and data fabric capabilities.
• Experience with AI/ML-powered product features and intelligent automation.
• Background in digital transformation, sales operations, or marketing technology.
  

  DTjobs

Additional Information

ABOUT THE ROLE:

We are seeking a bold, customer-obsessed Senior Manager of Product Management to join our Digital Technology Go-To-Market (GTM) team at ServiceNow. In this role, you will lead the strategy, design, and delivery of digital products that empower our global Marketing and Sales teams to drive growth, productivity, and exceptional customer experiences.
You will bring a CEO mindset, a passion for human-centered design, and the ability to cut through bureaucracy to deliver outcomes. You’ll own product metrics, drive adoption, and lead with data to ensure our platforms deliver measurable business value.

KEY RESPONSIBILITIES:

• Define and execute product strategy for GTM platforms that support marketing automation, sales enablement, and customer lifecycle engagement.
• Apply human-centered design principles to deeply understand user needs and craft intuitive, impactful experiences.
• Own product KPIs, adoption metrics, and business outcomes—using data to inform decisions and continuously improve.
• Partner with Engineering, Architecture, and Business stakeholders to deliver scalable, intelligent, and integrated solutions.
• Lead product discovery, define requirements, and prioritize roadmaps that align with strategic GTM goals.
• Champion a customer-obsessed culture, ensuring every product decision enhances user experience and drives value.
• Navigate complex organizational structures with a bias for action, challenging the status quo to accelerate innovation.
• Collaborate across functions to drive alignment, influence stakeholders, and deliver cross-functional initiatives.

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 10+ years of experience in product management, with a strong track record in B2B SaaS or enterprise software.
• Deep expertise in human-centered design, product discovery, and iterative development.
• Strong business analysis skills and the ability to translate complex needs into clear, actionable product requirements.
• Proven ability to analyze data, derive insights, and drive decisions based on metrics and user behavior.
• Experience working with GTM technologies such as CRM (Salesforce, Microsoft Dynamics), CPQ, CLM, EMS, and Martech platforms (Adobe AEP, CDP, Marketo, AJO).
• Exceptional communication and stakeholder management skills.
• A CEO mindset—ownership, accountability, and a relentless focus on outcomes.
• Passion for delivering amazing user experiences and driving long-term customer success.
• Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
• You’re a practitioner of Agile methodologies and making them work in different organizations and environments.
• Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer
• Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.