SUMMARY:

Administratively coordinates and monitors the patient throughout the patient experience including: scheduling of appropriate appointments, documentation, insurance coordination, pre-certifications for testing, follow-up diagnostic testing.
Coordination and communication with patient, provider and multi-disciplinary departments.
Coordinator will be the first-line administrative contact for patient, while providing concierge-like service and access.
Responsible for monitoring insurance, billing issues, testing results coordination, as well as pre-certification/insurance status and appeals.
Coordinates the administrative flow of the patient experience.
Reports directly to Practice Coordinator and/or Practice Manager.

POSITION QUALIFICATIONS REQUIRED / EXPERIENCE REQUIRED:

Two (2) to Four (4) years practice experience, preferably in surgical environment.
Excellent customer service and communication skills.
Previous experience as an Administrative Patient Navigator preferred.
Experience with electronic patient health record required, Next-Gen preferred.
Experience with Microsoft Office Suite.
Medical Terminology Experience required.

REQUIRED EDUCATION:

High School Graduate or equivalent required.
Associate’s degree preferred.
Prefer a graduate of a medical assisting program.

• Monitors and/or performs daily administrative coordination of breast patient experience through scheduling of administrative appointments, follow up diagnostic testing, monitoring of testing results, ongoing communication with patient, physicians and multi-disciplinary departments; entering oncology patients in Breast Navigation Database and coordinating care with surgical scheduler as well as Oncology Nurse Navigator.
• Prepares charts for new patient consult by coordinating testing reports, insurance referrals, and other appropriate documents necessary for efficient consult.
• Assists with breast patient supplemental testing coordination and scheduling, including provider and staff tasking, prescription coordination and follow communication with breast patient.
• Enters data and documentation in patient health database, as well as practice logs.
• Assists with any patient billing inquiries regarding visits or testing. Initiates and tracks pre-authorizations for supplemental testing.
• Provides administrative support to Physicians and Practice Manager as needed regarding correspondence, patient record, documentation and office administrative information.
• Assists with Practice office team regarding additional administrative functions including scanning, faxing, copying patient records.
• Assists as needed with front desk functions and patient assistance via check in and check out. Answers practice telephone calls as necessary.