QUALIFICATIONS & SKILLS

• Bachelor’s degree in Food Technology, Chemistry, Microbiology, or related field.
• Minimum 2–4 years of experience in Quality Assurance and/or Quality Control in the food industry (chocolate/confectionery experience preferred).
• Strong knowledge of ISO 22000, HACCP, GMP, and Halal standards.
• Attention to detail with strong analytical and problem-solving skills.
• Good communication and reporting abilities.
• Ability to work under pressure and manage multiple priorities.

PURPOSE OF THE ROLE

The QA/QC Officer is responsible for ensuring that all products meet established quality and safety standards before reaching customers. This role combines both preventive measures (Quality Assurance) and detection activities (Quality Control) to maintain compliance with international food safety regulations, company policies, and customer requirements.

GENERAL DUTIES:

• Investigate customer complaints and internal non-conformities, identify root causes, and implement corrective actions.
• Support continuous improvement initiatives to enhance product quality and reduce waste.
• Collaborate with Production, R&D, and Supply Chain teams to resolve quality-related issues.
• Ensure safe handling, storage, and labeling of raw materials and finished goods.