Key Responsibilities

Front Office Partnership

• Serve as the primary Operations contact for local Trading and Sales desks.
• Act as a trusted advisor, providing operational expertise and post-trade support.
• Support new product launches, business initiatives, and strategic Financial Markets projects.
• Build strong relationships across Front Office, Operations, Technology, Compliance, and Control functions.

Trade Lifecycle & Operational Excellence

• Manage post-trade activities across the full trade lifecycle.
• Investigate and resolve trade and client queries with timely escalation where required.
• Ensure accurate and efficient processing of transactions to minimize operational risk.
• Monitor KPIs and service levels to ensure high-quality service delivery.

Process Improvement & Transformation

• Identify opportunities to improve processes, controls, and operating models.
• Partner with Technology teams to drive automation and transformation initiatives.
• Work closely with Financial Markets stakeholders to enhance booking models and operational efficiency.
• Promote global consistency and standardization across regions and service hubs.

Stakeholder & Client Management

• Build strong partnerships with global hub teams and regional stakeholders.
• Support clients by resolving day-to-day operational issues while understanding their evolving needs.
• Deliver training, coaching, and knowledge-sharing to strengthen operational capabilities across teams.
• Facilitate effective communication and collaboration across global locations.

Risk, Control & Regulatory Support

• Support internal, external, and regulatory audits.
• Ensure audit actions are completed within agreed timelines.
• Maintain a strong understanding of current and upcoming regulatory requirements impacting Financial Markets Operations.
• Champion a strong risk and control culture and adherence to operational governance standards.

Skills and Experience

• Solid experience within Middle Office, Operations, Trade Support, or Financial Markets Operations.
• Strong understanding of Financial Markets products, including:
  • FX
  • Rates
  • Options
  • Exchange-Traded Derivatives (ETD)
  • OTC Derivatives
• Good knowledge of the end-to-end trade lifecycle.
• Experience managing complex operational issues and stakeholder interactions.
• Track record of driving process improvements and operational efficiencies.
• Strong analytical, problem-solving, and communication skills.
• Experience working in an international or matrix organization is advantageous.

Qualifications

• University degree preferred.
• Relevant Financial Markets or Operations certifications are beneficial.
• Proficiency in German is strongly preferred and would be advantageous for success in the role; however, candidates without German language skills are also invited to apply.