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Customer Experience Specialist (US-Based Biotechnology Company) at Pearl
, , Mexico - Full Time
Skills Needed
Customer Support, Empathy, Communication, Problem Solving, Judgment, Scientific Knowledge, Ticket Management, Operational Excellence, Customer Advocacy, Brand Accuracy, Documentation, Ai Assistance, Gorgias, Openphone, Shopify, Slack
Specialization
Candidates must have at least 2 years of experience in high-volume customer support, ideally in health or wellness sectors. Strong communication skills and the ability to learn scientific product details are essential.
Experience Required
Minimum 2 year(s)
AVP, Software Engineer (Investment Services), Technology Group at GIC Group
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Specialization
Computer science information technology or equivalent experience
Qualification
Graduate
Assistant Professor, Disability, Aging, and Technology Cluster at University of Central Florida
Orlando, Florida, United States - Full Time
Skills Needed
Neurostimulation, Wearables, Rehabilitation Robotics, Neuroengineering, Neurorehabilitation, Interdisciplinary Research, Health Technologies, Behavioral Technologies
Specialization
A Ph.D. from an accredited institution in an area appropriate to the DAT cluster is required, along with a record of research experience in aging, disability, and/or technology. Preferred qualifications include a history of working with teams across multiple disciplines and published research in relevant areas.
Experience Required
Minimum 2 year(s)
Research Team Leader, Quantitative Science and Technology Studies at VTT Technical Research Centre of Finland Ltd
Espoo, , Finland - Full Time
Skills Needed
Foresight, Email
Qualification
Phd
Experience Required
Minimum 10 year(s)
Early Careers Internship Program Technology Platform (80-100%) at Vontobel Holding AG - Hong Kong
, , Switzerland - Full Time
Skills Needed
Cloud Technology, Data Analytics, Ai, Cyber Security, Team Collaboration, Problem Solving, Mentorship, Networking
Specialization
We’re seeking highly motivated students with a genuine interest in the financial sector and a drive to make an impact. Candidates should have an academic background in technology, finance, or related fields, and be fluent in English.
Spring 2026 Legal Intern, Speech, Privacy and Technology Project at ACLU - Internships
New York, New York, United States - Full Time
Skills Needed
Legal Research, Communication Skills, Attention To Detail, Organizational Skills, Time Management, Microsoft Office Suite, Public Interest Law, Civil Liberties, Racial Justice, Complex Legal Analysis, Fact Finding, Free Speech, Privacy, Technology
Specialization
Applicants must be currently matriculated legal students who have completed their 1L year by Summer 2026 or are in an LLM program. They should possess excellent research and communication skills, attention to detail, and a demonstrated commitment to public interest law and civil liberties.
Extracurricular Internship: Manufacturing Technology (f/m/div.) at Bosch Group
Aveiro, , Portugal - Full Time
Skills Needed
Mechanical Engineering, Industrial Management, Proactive Attitude, Cross Site Project Team, Industrial Environments, Curiosity, Communication Skills, Interpersonal Skills, English Fluency
Specialization
Candidates should have an academic background in Mechanical or Industrial Management Engineering. A willingness to learn, good communication skills, and the ability to work both independently and in a team are essential.
Early Careers Internship Program Technology Platform (80-100%) at Vontobel Holding AG - Hong Kong
, , Switzerland - Full Time
Skills Needed
Cloud Technology, Data Analytics, Ai, Cyber Security, Team Collaboration, Mentorship, Networking
Specialization
We’re seeking highly motivated students with a genuine interest in the financial sector and a drive to make an impact. Candidates should have an academic background in technology, finance, or related fields, and be fluent in English.
Mechanical Engineer (Listed Global Technology Solutions Provider) at LICO RESOURCES PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Autocad, Solid Edge, Solidworks, Cad Tools, Technical Presentations, Stress Analysis
Specialization
Mechanical engineering or a closely related discipline
Qualification
Graduate
Toronto Technology Audit & Advisory (Financial Services) Manager at Protiviti
Toronto, ON M5J 2T3, Canada - Full Time
Skills Needed
Powerpoint, Professional Services, Cissp, Cisa, Finance, Information Technology, Alteryx, Python, Visio, Sql, Excel, Access, Tableau
Specialization
A relevant discipline (e.g accounting finance information technology cybersecurity or business-related field
Qualification
Graduate
AVP Product Group Technology Lead, Enabling Products - DevSecOps at TD Bank
Toronto, ON, Canada - Full Time
Skills Needed
Engineering Leadership, Stakeholder Management, Legacy Modernization, Systems Engineering, Product Management
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Analytical Technology Liaison (Large Molecule Method Transfer) at MSD
5831 Boxmeer, , Netherlands - Full Time
Skills Needed
Statistics, Data Analysis, Decision Making, Accountability, Coaching, Assay Development, Stakeholder Management
Qualification
Graduate
Capgemini Invent - Management Consultant - Business Technology at Capgemini Portugal
Chicago, Illinois, United States - Full Time
Skills Needed
Platform Strategy, It Strategy, It Operating Models, Agile Methodologies, Technology Transformation, Analytical Skills, Problem Solving Skills, Communication Skills, Interpersonal Skills, Team Leadership, Business Development, Mentoring, Continuous Improvement, Research, Technology Solutions Design, Client Relationship Management
Specialization
Candidates should have a Master's degree in a relevant field and 8-10 years of professional experience in management consulting or a related role. Strong understanding of platform strategy, Agile methodologies, and technology transformation processes is essential.
Experience Required
Minimum 5 year(s)
HR Technology Developer - Consultant/Senior Consultant, Hybrid at Deloitte
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technology - Risk Services Cybersecurity Associate - 2026 Intake at PwC
Singapore, , Singapore - Full Time
Skills Needed
Information Security Governance, Privacy Act, Data Architecture, Information Rights Management, Information Security, It Infrastructure, Security, Management System, Enterprise Content Management
Qualification
Graduate
Manufacturing Science & Technology Analytics Engineer (Contract) at Vertex Pharmaceuticals
Boston, MA 02210, USA - Full Time
Skills Needed
Articles, Pi Data Historian, Email, Visualization, Manufacturing, Interpersonal Skills, Vertex, Computer Science, Matlab, Multivariate Statistics, Statistics, Machine Learning, Communication Skills, Addition, Data Science, Dash, Python, Data Analytics, Text Messaging, Jmp
Specialization
Computer Science, Engineering, Statistics
Qualification
Graduate
Assistant Professor, Disability, Aging, and Technology Cluster at University of Central Florida
Orlando, Florida, United States - Full Time
Skills Needed
Neurostimulation, Wearables, Rehabilitation Robotics, Neuroengineering, Neurorehabilitation, Interdisciplinary Research, Health Technologies, Behavioral Technologies, Assistive Technologies, Aging, Disability, Clinical Populations, Team Collaboration, External Funding, Research Experience, Teaching
Specialization
Candidates must have a Ph.D. in a relevant field and a record of research experience in aging, disability, and/or technology. A history of working with interdisciplinary teams and published research in related areas is preferred.
Experience Required
Minimum 2 year(s)
Information Technology – Senior Systems Admin – Oracle ERP (AU) at DroneShield
Sydney, New South Wales, Australia - Full Time
Skills Needed
Oracle Fusion, Salesforce, Integration, Cloud Environments, Automation, Identity Management, Access Management, Security Best Practices, Troubleshooting, Cross Functional Collaboration, Windows, Macos, Linux, Powershell, Bash, Mdm Administration
Specialization
Bachelor’s degree in Computer Science, Information Technology, or related field is required. Candidates should have 2+ years of experience in CRM and ERP or Business Systems Engineering roles.
Experience Required
Minimum 2 year(s)
Senior Manager - (Technology / Commercial or Business Banking) at BMO Financial Group
Toronto, ON M8X 1C4, Canada - Full Time
Skills Needed
Business Knowledge, Cloud Applications, Technology, Code, Communication Skills, Communications
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Consultant, Technology Strategy, Deloitte Global Office of CTO at Deloitte
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Customer Experience Specialist (US-Based Biotechnology Company) at Pearl
, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Empathy, Communication, Problem Solving, Judgment, Scientific Knowledge, Ticket Management, Operational Excellence, Customer Advocacy, Brand Accuracy, Documentation, AI Assistance, Gorgias, OpenPhone, Shopify, Slack

Industry

Recrutamento e seleção de pessoal

Description
Work Arrangement: Fully remote Job Type: Independent Contractor (Full-time) Salary Range: Based on experience, competitive salary Work Schedule: Monday–Friday, 9 AM – 6 PM ET/PT (with occasional weekend check-ins for urgent tickets) Location: Remote, open to candidates from Latin America About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success. Role Overview We’re looking for a Customer Experience Specialist to join a US-based biotech company dedicated to transforming digestive health. In this role, you’ll be the warm, steady, and smart voice of our client—delivering world-class support across email, phone, and social channels. This is not “afterthought” support: customer experience is a core feature of their product. You’ll ensure every interaction is fast, accurate, empathetic, and contributes to customer trust and retention. Your Impact Be the trusted point of contact for thousands of global customers, resolving issues with empathy and accuracy. Drive customer trust, satisfaction, and loyalty—turning first-time buyers into long-term advocates. Surface insights from support interactions that improve products, processes, and communication. Help shape their product into a best-in-class customer experience program. Core Responsibilities Support Across Channels Manage tickets through Gorgias (email), calls through OpenPhone, and social DMs/comments. Use AI draft assistance as a starting point while tailoring every reply to the customer’s context. Customer Advocacy with Business Judgment Lead with empathy, validate customer concerns, and set clear expectations. Prioritize high-value and urgent tickets, escalate edge cases, and use judgment on remedies (reships, refunds, discounts). Clarify ambiguous requests before acting to ensure accuracy. Operational Excellence Maintain ticket hygiene with accurate tagging, notes, and statuses. Coordinate with ops/logistics to handle customer needs like expedited shipping or order adjustments. Follow and improve SOPs, particularly around edge cases like delays or suspected fraud. Brand & Product Accuracy Communicate product's science clearly, simply, and correctly (training provided). Flag customer insights and recurring issues to the team. Contribute to the knowledge base and ensure accuracy in documentation. Must-Have: 2+ years in high-volume customer support, ideally in DTC, health/wellness, or regulated products. Exceptional English communication—concise, warm, and professional across written and verbal channels. Strong judgment balancing empathy with business considerations. Comfortable learning scientific product details and explaining them simply. Nice-to-Have: Background in life sciences, medicine, or dietetics. Experience with tools such as Gorgias, OpenPhone, Shopify, Skio, Slack, and Google Workspace. Competitive Salary: Flexible for the right candidate Remote Work: Fully remote—work from anywhere with US overlap Generous PTO: Ample paid time off to recharge Health Coverage: HMO coverage after 3 months for full-time employees Direct Mentorship: Learn from global biotech and consumer health leaders Learning & Development: Opportunities to expand skills across customer experience and biotech Mission-Driven Work: Improve the quality of life for people with IBS worldwide
Responsibilities
Manage customer support tickets across various channels, ensuring fast and accurate responses. Advocate for customers while maintaining operational excellence and contributing to product improvements.
Customer Experience Specialist (US-Based Biotechnology Company) at Pearl
, , Mexico - Full Time
Skills Needed
Customer Support, Empathy, Communication, Problem Solving, Judgment, Scientific Knowledge, Ticket Management, Operational Excellence, Customer Advocacy, Brand Accuracy, Documentation, Ai Assistance, Gorgias, Openphone, Shopify, Slack
Specialization
Candidates must have at least 2 years of experience in high-volume customer support, ideally in health or wellness sectors. Strong communication skills and the ability to learn scientific product details are essential.
Experience Required
Minimum 2 year(s)
AVP, Software Engineer (Investment Services), Technology Group at GIC Group
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Specialization
Computer science information technology or equivalent experience
Qualification
Graduate
Assistant Professor, Disability, Aging, and Technology Cluster at University of Central Florida
Orlando, Florida, United States - Full Time
Skills Needed
Neurostimulation, Wearables, Rehabilitation Robotics, Neuroengineering, Neurorehabilitation, Interdisciplinary Research, Health Technologies, Behavioral Technologies
Specialization
A Ph.D. from an accredited institution in an area appropriate to the DAT cluster is required, along with a record of research experience in aging, disability, and/or technology. Preferred qualifications include a history of working with teams across multiple disciplines and published research in relevant areas.
Experience Required
Minimum 2 year(s)
Research Team Leader, Quantitative Science and Technology Studies at VTT Technical Research Centre of Finland Ltd
Espoo, , Finland - Full Time
Skills Needed
Foresight, Email
Qualification
Phd
Experience Required
Minimum 10 year(s)
Early Careers Internship Program Technology Platform (80-100%) at Vontobel Holding AG - Hong Kong
, , Switzerland - Full Time
Skills Needed
Cloud Technology, Data Analytics, Ai, Cyber Security, Team Collaboration, Problem Solving, Mentorship, Networking
Specialization
We’re seeking highly motivated students with a genuine interest in the financial sector and a drive to make an impact. Candidates should have an academic background in technology, finance, or related fields, and be fluent in English.
Spring 2026 Legal Intern, Speech, Privacy and Technology Project at ACLU - Internships
New York, New York, United States - Full Time
Skills Needed
Legal Research, Communication Skills, Attention To Detail, Organizational Skills, Time Management, Microsoft Office Suite, Public Interest Law, Civil Liberties, Racial Justice, Complex Legal Analysis, Fact Finding, Free Speech, Privacy, Technology
Specialization
Applicants must be currently matriculated legal students who have completed their 1L year by Summer 2026 or are in an LLM program. They should possess excellent research and communication skills, attention to detail, and a demonstrated commitment to public interest law and civil liberties.
Extracurricular Internship: Manufacturing Technology (f/m/div.) at Bosch Group
Aveiro, , Portugal - Full Time
Skills Needed
Mechanical Engineering, Industrial Management, Proactive Attitude, Cross Site Project Team, Industrial Environments, Curiosity, Communication Skills, Interpersonal Skills, English Fluency
Specialization
Candidates should have an academic background in Mechanical or Industrial Management Engineering. A willingness to learn, good communication skills, and the ability to work both independently and in a team are essential.
Early Careers Internship Program Technology Platform (80-100%) at Vontobel Holding AG - Hong Kong
, , Switzerland - Full Time
Skills Needed
Cloud Technology, Data Analytics, Ai, Cyber Security, Team Collaboration, Mentorship, Networking
Specialization
We’re seeking highly motivated students with a genuine interest in the financial sector and a drive to make an impact. Candidates should have an academic background in technology, finance, or related fields, and be fluent in English.
Mechanical Engineer (Listed Global Technology Solutions Provider) at LICO RESOURCES PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Autocad, Solid Edge, Solidworks, Cad Tools, Technical Presentations, Stress Analysis
Specialization
Mechanical engineering or a closely related discipline
Qualification
Graduate
Toronto Technology Audit & Advisory (Financial Services) Manager at Protiviti
Toronto, ON M5J 2T3, Canada - Full Time
Skills Needed
Powerpoint, Professional Services, Cissp, Cisa, Finance, Information Technology, Alteryx, Python, Visio, Sql, Excel, Access, Tableau
Specialization
A relevant discipline (e.g accounting finance information technology cybersecurity or business-related field
Qualification
Graduate
AVP Product Group Technology Lead, Enabling Products - DevSecOps at TD Bank
Toronto, ON, Canada - Full Time
Skills Needed
Engineering Leadership, Stakeholder Management, Legacy Modernization, Systems Engineering, Product Management
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Analytical Technology Liaison (Large Molecule Method Transfer) at MSD
5831 Boxmeer, , Netherlands - Full Time
Skills Needed
Statistics, Data Analysis, Decision Making, Accountability, Coaching, Assay Development, Stakeholder Management
Qualification
Graduate
Capgemini Invent - Management Consultant - Business Technology at Capgemini Portugal
Chicago, Illinois, United States - Full Time
Skills Needed
Platform Strategy, It Strategy, It Operating Models, Agile Methodologies, Technology Transformation, Analytical Skills, Problem Solving Skills, Communication Skills, Interpersonal Skills, Team Leadership, Business Development, Mentoring, Continuous Improvement, Research, Technology Solutions Design, Client Relationship Management
Specialization
Candidates should have a Master's degree in a relevant field and 8-10 years of professional experience in management consulting or a related role. Strong understanding of platform strategy, Agile methodologies, and technology transformation processes is essential.
Experience Required
Minimum 5 year(s)
HR Technology Developer - Consultant/Senior Consultant, Hybrid at Deloitte
Dublin, County Dublin, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technology - Risk Services Cybersecurity Associate - 2026 Intake at PwC
Singapore, , Singapore - Full Time
Skills Needed
Information Security Governance, Privacy Act, Data Architecture, Information Rights Management, Information Security, It Infrastructure, Security, Management System, Enterprise Content Management
Qualification
Graduate
Manufacturing Science & Technology Analytics Engineer (Contract) at Vertex Pharmaceuticals
Boston, MA 02210, USA - Full Time
Skills Needed
Articles, Pi Data Historian, Email, Visualization, Manufacturing, Interpersonal Skills, Vertex, Computer Science, Matlab, Multivariate Statistics, Statistics, Machine Learning, Communication Skills, Addition, Data Science, Dash, Python, Data Analytics, Text Messaging, Jmp
Specialization
Computer Science, Engineering, Statistics
Qualification
Graduate
Assistant Professor, Disability, Aging, and Technology Cluster at University of Central Florida
Orlando, Florida, United States - Full Time
Skills Needed
Neurostimulation, Wearables, Rehabilitation Robotics, Neuroengineering, Neurorehabilitation, Interdisciplinary Research, Health Technologies, Behavioral Technologies, Assistive Technologies, Aging, Disability, Clinical Populations, Team Collaboration, External Funding, Research Experience, Teaching
Specialization
Candidates must have a Ph.D. in a relevant field and a record of research experience in aging, disability, and/or technology. A history of working with interdisciplinary teams and published research in related areas is preferred.
Experience Required
Minimum 2 year(s)
Information Technology – Senior Systems Admin – Oracle ERP (AU) at DroneShield
Sydney, New South Wales, Australia - Full Time
Skills Needed
Oracle Fusion, Salesforce, Integration, Cloud Environments, Automation, Identity Management, Access Management, Security Best Practices, Troubleshooting, Cross Functional Collaboration, Windows, Macos, Linux, Powershell, Bash, Mdm Administration
Specialization
Bachelor’s degree in Computer Science, Information Technology, or related field is required. Candidates should have 2+ years of experience in CRM and ERP or Business Systems Engineering roles.
Experience Required
Minimum 2 year(s)
Senior Manager - (Technology / Commercial or Business Banking) at BMO Financial Group
Toronto, ON M8X 1C4, Canada - Full Time
Skills Needed
Business Knowledge, Cloud Applications, Technology, Code, Communication Skills, Communications
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Consultant, Technology Strategy, Deloitte Global Office of CTO at Deloitte
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Computer science or equivalent
Qualification
Graduate
Experience Required
Minimum 3 year(s)