Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
As part of our team, you’ll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you’ll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.
In this role, you will be responsible for providing expert technical support to customers and technicians, troubleshooting mechanical, electrical, and building automation system issues remotely. You will act as a liaison between the customer and the engineering team to ensure timely resolution of product-related concerns, and you will coordinate field service visits when issues require on-site attention. With a strong focus on customer satisfaction, you will also be involved in performance tracking, process improvements, and collaboration with internal teams to enhance products and services. Your expertise in troubleshooting and product optimization will be key in driving energy-efficient solutions and reducing environmental impacts.

EDUCATION & EXPERIENCE

• Diploma or degree in Electrical Engineering, Building Controls/Automation, HVAC, or a related field, with at least three (3) years of relevant experience
• Alternatively, five (5) years of experience in the HVAC/Controls industry may be considered
• At least two (2) years of experience working in technical support, customer service, or a related role in an industrial environment.
• Experience with engineering, manufacturing, and distribution operations is an asset.
• Public speaking and training experience is a plus.

SKILLS & ABILITIES

• Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.
• Creative problem-solving skills and ability to conduct root cause analysis.
• Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.
• Strong team-oriented leadership skills with a proactive, action-driven approach.
• Customer-first mentality with a commitment to taking ownership of support tickets and ensuring customer satisfaction.
• Excellent communication skills with the ability to engage in open and authentic discussions in all situations.
• Ability to multitask effectively, balancing phone support, case documentation, and coordination with internal teams simultaneously.

Please refer the Job description for details