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Service Desk Manager - LOC at Technology Automation and Management Inc
Washington, DC 20540, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Systems Engineer Senior at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Active Directory, Complex Systems, Computer Servers, System Administration, Systems Engineering, Virtualization, Windows, Storage, Linux, Mcafee, Icam, Pam, Zero Trust Solutions, Exchange, Sharepoint, Sql
Specialization
Candidates must have a Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, along with 5+ years of relevant experience. A Top Secret/SCI clearance and US citizenship are required.
Experience Required
Minimum 5 year(s)
Network Systems Administrator at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Firewall Security, Network Protocols, Property Control, Security Practices
Specialization
Candidates should have 4+ years of related experience and technical expertise in range systems and equipment. An associate degree or equivalent relevant experience is preferred, along with superb communication skills and the ability to lift up to 50 lbs.
Experience Required
Minimum 2 year(s)
Network Engineer, Principal at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Network Engineering, Network Operations, Network Security, Encryption, Routing Protocols, Security Audits, Vulnerability Assessments, Penetration Testing, Disaster Recovery, Business Continuity, Firewall Management, Access Control, Documentation, Collaboration, Troubleshooting, Compliance
Specialization
Candidates must have an active TS/SCI security clearance and over 10 years of experience in managing complex enterprise networks. Proficiency in networking and security principles, along with relevant certifications, is required.
Experience Required
Minimum 10 year(s)
Modeling and Simulations Specialist/Technical Instructor at General Dynamics Information Technology
Fort Bragg, North Carolina, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Cyber Network Integration Engineer at General Dynamics Information Technology
Anykščiai, Utena County, Lithuania - Full Time
Skills Needed
Firewall Management, Software Defined Networking, Vmware, Cybersecurity, Infrastructure Solutions, Technical Leadership, Analytical Skills, Communication Skills, Time Management, Government Customers, Zero Trust, C2c Technologies, Delivery Methodologies, Assessment Frameworks, Innovative Technology, Military
Specialization
Candidates must have a Bachelor's degree or equivalent experience, along with 15+ years of related experience in cybersecurity. A Secret clearance is required to start, with the ability to obtain a Top Secret/SCI clearance, and US citizenship is mandatory.
Experience Required
Minimum 10 year(s)
Shipbuilding Project Task Supervisor at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Management Reporting, Operational Leadership, People Management, Prioritization
Specialization
Candidates must have at least 5 years of related experience and be U.S. citizens. No specific educational requirements are mentioned, and the position does not require any security clearance.
Experience Required
Minimum 5 year(s)
Cyber Integration Engineer at General Dynamics Information Technology
Anykščiai, Utena County, Lithuania - Full Time
Skills Needed
Cyber Security Architecture, Systems Architecture, Tool Implementation, Modular Open Systems Architecture, Platform Native Api Configuration, Data Model Design, It Operations Data, Itsm Platform Integration, Technical Thought Leadership, Analytical Skills, Communication Skills, Time Management Skills, Government Customers Experience, Us Military Experience
Specialization
Candidates must have a Bachelor's degree or equivalent experience and at least 15 years of related experience. A Secret clearance is required to start, with the ability to obtain a Top Secret/SCI clearance.
Experience Required
Minimum 10 year(s)
Security Integration Engineer at General Dynamics Information Technology
Lackland AFB, Texas, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Shipboard Welder at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Blueprints, Manual Welding, Welding Machines, Welding Procedures
Specialization
Candidates must have a high school diploma or technical vocational diploma and at least 2 years of shipboard welding experience. Proficiency in 7018 stick carbon steel and stainless welding, as well as FCAW, is required.
Experience Required
Minimum 2 year(s)
Shipboard Welder at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Blueprints, Manual Welding, Welding Machines, Welding Procedures
Specialization
Candidates must have a high school diploma or technical vocational diploma and at least 2 years of shipboard welding experience. Proficiency in 7018 stick carbon steel and stainless welding is required.
Experience Required
Minimum 2 year(s)
Payroll and Benefits Analyst at Weidmann Electrical Technology Inc Wicor
Saint Johnsbury, VT 05819, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
TRUCK DRIVER CDL at General Dynamics Information Technology
Chula Vista, California, United States - Full Time
Skills Needed
Customer Service, Materials Handling, Vehicle Driving, Vehicle Safety
Specialization
Must be a US Citizen with a valid CDL Class B Driver’s License and a high school diploma or equivalent GED. Requires 1+ years of directly related experience.
Shipboard Welder at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Blueprints, Manual Welding, Welding Machines, Welding Procedures
Specialization
High school diploma or technical vocational high school diploma is required along with 2+ years of shipboard welding experience. Must be a US Citizen and able to work from blueprints and engineering sketches.
Experience Required
Minimum 2 year(s)
Weld Supervisor at Pennsylvania Transformer Technology Inc
Canonsburg, Pennsylvania, United States - Full Time
Skills Needed
Leadership, Communication, Problem Solving, Quality Control, Welding, Lean Six Sigma, Root Cause Analysis, Team Management, Time Management, Analytical Skills, Safety Compliance, Training, Adaptability, Attention To Detail, Multitasking, Technical Expertise
Specialization
Candidates should have 2-4 years of industrial experience and knowledge of AWS welding standards. Strong leadership, analytical, and problem-solving skills are essential, along with the ability to work in a fast-paced environment.
Experience Required
Minimum 2 year(s)
Computer Operator III/ Tier II Help Desk Support at General Dynamics Information Technology
Fort Rucker, Alabama, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Accounting Assistant Instructors at Manhattan School of Computer Technology
Brooklyn, NY 11230, USA - Full Time
Skills Needed
Finance
Specialization
Accounting finance or a related field
Qualification
Graduate
Electrical Engineer at EKHTISAS TECHNICAL TECHNOLOGY SERVICES
Abu Dhabi, , United Arab Emirates - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Quality Analyst/Automotive Mechanic at General Dynamics Information Technology
Springfield, Massachusetts, United States - Full Time
Skills Needed
Inventory Management, Quality Assurance, Quality Standards, Automotive Maintenance, Troubleshooting, Repair Manuals, Technical Specifications, Diagnostic Codes, Safety Manuals, Electronic Test Equipment, Inspection, Testing, Contract Specifications, Problem Solving, Organizational Skills, Communication Skills
Specialization
Candidates must have 5+ years of related experience and possess knowledge in the maintenance and repair of diesel and gasoline powered vehicles. ASE Certification or equivalent experience in automotive is required, along with proficiency in Microsoft applications.
Experience Required
Minimum 5 year(s)
Scrum Master - SFDC at Cambridge Technology Enterprises Limited
Hyderabad, Telangana, India - Full Time
Skills Needed
Scrum, Agile, Salesforce, Project Management, Product Backlog, Communication, Team Meetings, Gitlab, Jira, Sprint Planning, Retrospective, Sprint Review, Collaboration, Impediment Removal, Documentation, Workload Management
Specialization
The job requires experience in Agile methodologies and project management, particularly within the Salesforce ecosystem. Strong communication and facilitation skills are essential for managing team dynamics and project progress.
Experience Required
Minimum 2 year(s)
Service Desk Manager - LOC at Technology Automation and Management Inc
Washington, DC 20540, USA -
Full Time

Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

0.0

Posted On

04 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Mission Objectives ? The Service Desk Manager is responsible for the daily oversight and operational execution of the Library?s IT Contact Center/Service Desk, delivering Tier 1 & 2 technical support for Library staff and patrons. The role ensures high customer satisfaction, adherence to SLAs, and provision of prompt and high-quality support across multiple communication channels.

[Position Responsibility Summary]

  • Supervise Service Desk personnel providing multi-channel (phone, email, chat, in-person) technical and customer support
  • Assign, prioritize, and monitor incident tickets in compliance with OCIO service standards (using ServiceNow or equivalent)
  • Develop and implement continual improvement and staff training initiatives
  • Maintain and enhance Service Desk knowledge base(s) and standard operating procedures
  • Monitor adherence to SLAs and KPIs; generate/submit required reports
  • Foster a professional, customer-oriented support culture and ensure prompt resolution/escalation of user issues
  • Coordinate with higher-tier IT teams for escalations and problem management
  • Oversee onboarding, shift schedules, backup coverage, and business continuity for the Service Desk
  • Support incident response procedures and post-incident reviews as required
  • Assist with contract transition activities and process documentation

How To Apply:

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Responsibilities

Please refer the Job description for details
Service Desk Manager - LOC at Technology Automation and Management Inc
Washington, DC 20540, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Systems Engineer Senior at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Active Directory, Complex Systems, Computer Servers, System Administration, Systems Engineering, Virtualization, Windows, Storage, Linux, Mcafee, Icam, Pam, Zero Trust Solutions, Exchange, Sharepoint, Sql
Specialization
Candidates must have a Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, along with 5+ years of relevant experience. A Top Secret/SCI clearance and US citizenship are required.
Experience Required
Minimum 5 year(s)
Network Systems Administrator at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Firewall Security, Network Protocols, Property Control, Security Practices
Specialization
Candidates should have 4+ years of related experience and technical expertise in range systems and equipment. An associate degree or equivalent relevant experience is preferred, along with superb communication skills and the ability to lift up to 50 lbs.
Experience Required
Minimum 2 year(s)
Network Engineer, Principal at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Network Engineering, Network Operations, Network Security, Encryption, Routing Protocols, Security Audits, Vulnerability Assessments, Penetration Testing, Disaster Recovery, Business Continuity, Firewall Management, Access Control, Documentation, Collaboration, Troubleshooting, Compliance
Specialization
Candidates must have an active TS/SCI security clearance and over 10 years of experience in managing complex enterprise networks. Proficiency in networking and security principles, along with relevant certifications, is required.
Experience Required
Minimum 10 year(s)
Modeling and Simulations Specialist/Technical Instructor at General Dynamics Information Technology
Fort Bragg, North Carolina, USA - Full Time
Skills Needed
Good Communication Skills
Specialization
Information Technology, Technology
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Cyber Network Integration Engineer at General Dynamics Information Technology
Anykščiai, Utena County, Lithuania - Full Time
Skills Needed
Firewall Management, Software Defined Networking, Vmware, Cybersecurity, Infrastructure Solutions, Technical Leadership, Analytical Skills, Communication Skills, Time Management, Government Customers, Zero Trust, C2c Technologies, Delivery Methodologies, Assessment Frameworks, Innovative Technology, Military
Specialization
Candidates must have a Bachelor's degree or equivalent experience, along with 15+ years of related experience in cybersecurity. A Secret clearance is required to start, with the ability to obtain a Top Secret/SCI clearance, and US citizenship is mandatory.
Experience Required
Minimum 10 year(s)
Shipbuilding Project Task Supervisor at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Management Reporting, Operational Leadership, People Management, Prioritization
Specialization
Candidates must have at least 5 years of related experience and be U.S. citizens. No specific educational requirements are mentioned, and the position does not require any security clearance.
Experience Required
Minimum 5 year(s)
Cyber Integration Engineer at General Dynamics Information Technology
Anykščiai, Utena County, Lithuania - Full Time
Skills Needed
Cyber Security Architecture, Systems Architecture, Tool Implementation, Modular Open Systems Architecture, Platform Native Api Configuration, Data Model Design, It Operations Data, Itsm Platform Integration, Technical Thought Leadership, Analytical Skills, Communication Skills, Time Management Skills, Government Customers Experience, Us Military Experience
Specialization
Candidates must have a Bachelor's degree or equivalent experience and at least 15 years of related experience. A Secret clearance is required to start, with the ability to obtain a Top Secret/SCI clearance.
Experience Required
Minimum 10 year(s)
Security Integration Engineer at General Dynamics Information Technology
Lackland AFB, Texas, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Shipboard Welder at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Blueprints, Manual Welding, Welding Machines, Welding Procedures
Specialization
Candidates must have a high school diploma or technical vocational diploma and at least 2 years of shipboard welding experience. Proficiency in 7018 stick carbon steel and stainless welding, as well as FCAW, is required.
Experience Required
Minimum 2 year(s)
Shipboard Welder at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Blueprints, Manual Welding, Welding Machines, Welding Procedures
Specialization
Candidates must have a high school diploma or technical vocational diploma and at least 2 years of shipboard welding experience. Proficiency in 7018 stick carbon steel and stainless welding is required.
Experience Required
Minimum 2 year(s)
Payroll and Benefits Analyst at Weidmann Electrical Technology Inc Wicor
Saint Johnsbury, VT 05819, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
TRUCK DRIVER CDL at General Dynamics Information Technology
Chula Vista, California, United States - Full Time
Skills Needed
Customer Service, Materials Handling, Vehicle Driving, Vehicle Safety
Specialization
Must be a US Citizen with a valid CDL Class B Driver’s License and a high school diploma or equivalent GED. Requires 1+ years of directly related experience.
Shipboard Welder at General Dynamics Information Technology
, , United States - Full Time
Skills Needed
Blueprints, Manual Welding, Welding Machines, Welding Procedures
Specialization
High school diploma or technical vocational high school diploma is required along with 2+ years of shipboard welding experience. Must be a US Citizen and able to work from blueprints and engineering sketches.
Experience Required
Minimum 2 year(s)
Weld Supervisor at Pennsylvania Transformer Technology Inc
Canonsburg, Pennsylvania, United States - Full Time
Skills Needed
Leadership, Communication, Problem Solving, Quality Control, Welding, Lean Six Sigma, Root Cause Analysis, Team Management, Time Management, Analytical Skills, Safety Compliance, Training, Adaptability, Attention To Detail, Multitasking, Technical Expertise
Specialization
Candidates should have 2-4 years of industrial experience and knowledge of AWS welding standards. Strong leadership, analytical, and problem-solving skills are essential, along with the ability to work in a fast-paced environment.
Experience Required
Minimum 2 year(s)
Computer Operator III/ Tier II Help Desk Support at General Dynamics Information Technology
Fort Rucker, Alabama, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Accounting Assistant Instructors at Manhattan School of Computer Technology
Brooklyn, NY 11230, USA - Full Time
Skills Needed
Finance
Specialization
Accounting finance or a related field
Qualification
Graduate
Electrical Engineer at EKHTISAS TECHNICAL TECHNOLOGY SERVICES
Abu Dhabi, , United Arab Emirates - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Quality Analyst/Automotive Mechanic at General Dynamics Information Technology
Springfield, Massachusetts, United States - Full Time
Skills Needed
Inventory Management, Quality Assurance, Quality Standards, Automotive Maintenance, Troubleshooting, Repair Manuals, Technical Specifications, Diagnostic Codes, Safety Manuals, Electronic Test Equipment, Inspection, Testing, Contract Specifications, Problem Solving, Organizational Skills, Communication Skills
Specialization
Candidates must have 5+ years of related experience and possess knowledge in the maintenance and repair of diesel and gasoline powered vehicles. ASE Certification or equivalent experience in automotive is required, along with proficiency in Microsoft applications.
Experience Required
Minimum 5 year(s)
Scrum Master - SFDC at Cambridge Technology Enterprises Limited
Hyderabad, Telangana, India - Full Time
Skills Needed
Scrum, Agile, Salesforce, Project Management, Product Backlog, Communication, Team Meetings, Gitlab, Jira, Sprint Planning, Retrospective, Sprint Review, Collaboration, Impediment Removal, Documentation, Workload Management
Specialization
The job requires experience in Agile methodologies and project management, particularly within the Salesforce ecosystem. Strong communication and facilitation skills are essential for managing team dynamics and project progress.
Experience Required
Minimum 2 year(s)