DESCRIPTION

This position is mainly responsible for increasing clinical confidence and case growth across the Invisalign product portfolio through clinical education and support to customers.
The process includes interaction and communication with private-practicing Orthodontists and General Dentists related to case specific issues, ClinCheck quality and troubleshooting.
Focus will be on clinical education as well as troubleshooting clinical issues for customers.
In addition, other duties will include support with day to day needs of education events.

SKILLS, KNOWLEDGE & EXPERTISE

• Bachelor’s degree in dentistry or master’s degree related to Orthodontics.
• Two to three years’ experience in customer relations in medical / dental related areas or in an international Customer Care environment.
• Strong interpersonal, listening and persuasive communication skills
• Strong presentation skills, ability to influence through public speaking.
• Excellent written and verbal communication skills in English
• Good knowledge of basic computer operations and Microsoft Office tools
• Skill in establishing priorities and handling multiple projects simultaneously.
• The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity)
• Ability to travel in the assigned geography 70% of the time.
• Based in the area of Johannesburg

DISCOVER ALIGN:

At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace diversity and nurture employee well-being?

• Provide clinical support and education to orthodontists and general dentists, assisting with case assessments, treatment evaluations, ClinCheck support, and troubleshooting.
• Address customer inquiries, complaints, and adverse events related to clinical issues, ensuring all relevant details are documented in the CRM system.
• Build and maintain peer-to-peer relationships with healthcare professionals, guiding them through treatment planning and the adoption of new digital workflows.
• Deliver coaching to healthcare professionals, helping them become educators and share their knowledge with peers.
• Plan and execute educational roundtable discussions and other interactive events to foster case discussions and peer-to-peer learning.
• Work closely with Marketing, Customer Support, and Sales teams to deliver Align’s educational programs, contributing to the achievement of business goals.
• Independently contribute to key projects, as well as work collaboratively with others to provide input and support on larger initiatives.
• Plan and organize visits and group sessions independently, ensuring timely coordination with the sales team to achieve business objectives.
• Seek and recommend new approaches to improve healthcare professionals’ learning experiences and enhance digital workflow adoption.
• Regularly travel to conduct structured certification and education programs for customers and visit their practices for deeper educational engagement.
• Manage relationships with speakers and Key Opinion Leaders (KOLs) to support educational initiatives.
• A Bachelor’s degree in Dentistry is required, with a Master’s in Orthodontics being preferable.
• Typically 3-5 years of relevant experience, with strong negotiation, presentation, and facilitation skills. Proven ability to train medical staff in effectively using products.