DISCLAIMER: APPLICANT MUST HAVE THE RIGHT TO WORK IN THE UK, NO SPONSORSHIP AVAILABLE.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK, and are looking for a Network Manager to be based at one of our client sites.

QUALIFICATIONS AND SKILLS:

GCSE Grade 5 or above in Maths and English [CHECK]
A-Level, BTEC, NVQ, or T-Level in a relevant subject
Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.
3 - 4 years experience in an IT Support environment
Solid understanding of wired and wireless networks and devices
Ability to work independently and as part of a team under pressure
Impeccable attention to detail and commitment to quality
Experience in the education sector is desirable.
Technical troubleshooting and problem management skills
Interpersonal skills sufficient to assist non-technical users of IT
Ability to assess and re-prioritise workloads when circumstances or demands change
Ability to take the initiative when necessary

• Ensure a consistent IT support service is delivered to the site. Establish and maintain high quality learning facilities and assist in planning their future development.
• Provide overall responsibility for CTS’s IT service at the site as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential system issues and escalating unresolved problems.
• Provide detailed specialist advice and guidance as required to the client on IT requirements.
• Work with CTS Account Managers to highlight system updates and improvements in line with site longer term plans/strategies.
• Oversea the training and up-skilling of the CTS staff on site.
• Prioritise staff workloads, mentor, advice and train junior staff on appropriate working practices & procedures.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
• Be aware of and comply with policies and procedures relating to child protection, Safeguarding, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
• Manage active network components including switches, routers and firewall.
• Follow processes and tasks described in site/client disaster recovery and maintenance plans.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level to the required audience.
• With the CTS Account manager and Senior Engineer, maintain and regularly review whole site system contingency plans.
• Follow instructions to test site backup and malware protection procedures. helpdesk and investigated as required.
• Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements.
• Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.