Founded in 2015 in Toronto, Canada, KORE Solutions is a subsidiary company of HTS and an innovative technology solutions and services provider with a strong focus on the HVAC manufacturer’s representative industry. With a variety of offerings including business intelligence software, help service support, and more, KORE delivers end-to-end solutions that empower our partners and clients to build their successful business.
At KORE, communication and collaboration is our top priority. As a team member, you’ll be working closely with all departments to develop our software, TRAX, and the infrastructure surrounding it. We have a strong teamwork-oriented culture, meaning you’re surrounded by resources who want you to succeed. Your contributions will also have a direct impact. You’ll be providing meaningful change to the company and serve to enhance our processes.
Job Mandate
Reporting to the Head of Customer Success, the Systems Analyst is responsible for the ongoing management and enhancement of internal business systems to achieve business goals. The primary mandate of this position is to review and assess the effectiveness of key systems and provide a path forward to remediate and optimize those systems based on business need.
As a part of the Corp Systems team, this role will participate in business initiatives and projects related to operational aspects of our internal applications across Kore and our customers.

• Review current IT systems, such as network, software and hardware features for any errors or issues.
• Collaborate with employees and department heads to determine which system requirements are necessary to remain efficient.
• Build new systems that address and fix any issues shown in the current systems.
• Create analysis reports that represent the cost-benefit of any proposed upgrades.
• Assist the IT team in implementing any new system that was recently drawn up and approved.
• Test and troubleshoot any recently implemented plans to ensure they’re operating efficiently.
• Instruct other employees on how to use these new systems through training programs and documents.
• Submit and implement all systems under strict deadlines and budget restrictions
• Gather and analyze system requirements.
• Design and document systems.
• Facilitate communication between stakeholders.
• Ensure system quality and performance.
• Manage system implementation and integration