Are you fluent in both Dutch and English, with excellent communication skills and a talent for solving problems? Are you open to working overnight or early morning shifts from 3 AM to 11 AM EST?
Adecco is currently seeking several bilingual (Dutch/English) Customer Service Representatives to join our client’s team in this fully remote opportunity! Our client is a global leader in class action administration, supported by a skilled team of case managers, IT specialists, and notice administrators across Canada.
In this role, you’ll play a key part in facilitating clear communication, handling claims, and ensuring fair resolutions for those affected. This position calls for strong customer service abilities, sharp attention to detail, and familiarity with legal processes. If you’re fluent in Dutch and English, excel at problem-solving, and enjoy creating positive experiences for customers - we want to hear from you!

QUALIFICATIONS:

• Must be Bilingual - Dutch/English in both verbal and written communication
• Applicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM
• Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift
• Knowledge of class action litigation procedures, legal terminology, and settlement administration processes
• Must hold at least a Secondary School Diploma
• Must have experience with delivering exceptional customer service.
• Must be able to pass a criminal background check.
• Experience working in a call centre or claims would be considered a strong asset.
• Mu st be legally eligible to work, and reside in Canada
  Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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• Provide courteous, professional, and timely responses to a continuous stream of customer concerns, as well as written queries and written customer solicitations in both German and English.
• Identify and resolve customer questions and concerns.
• Conduct in-depth research and capture all aspects of customer requests.
• Ensure that the content of oral and written communications meets the needs of the target audience.
• Work closely with the project support team.