WHO WE ARE

FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you will be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you will be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.
There has never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.
Are you ready to make an impact?

BASIC QUALIFICATIONS

• 20+ years of relevant IT experience (including 10+ years in service operations)
• 3–4 year degree in Computer Science, Information Systems
• Proven track record of managing large, global IT operations teams
• Demonstrated experience managing budgets, vendors, and contracts
• Deep technical expertise across infrastructure, identity/access management, cybersecurity, and Microsoft cloud environments
• Experience managing global acquisition integration programs
• Comprehensive knowledge of all information systems technology disciplines.
• Industry expertise of best practices, standards, and technology.
• Experience in directing IT policies and procedures.
• Project Management Experience.

PREFERRED SKILLS & CERTIFICATIONS

• Technical Certifications: ITIL Expert, CISSP, CISA, CRISC
• Project Management: PMP, Lean Six Sigma Black Belt
• Technical Expertise:
• Active Directory, DNS, SSO, MFA, Conditional Access
• Office collaboration and booking systems
• ServiceNow configuration management
• Microsoft 365 (Teams, SharePoint, OneDrive, Multi-Geo)
• Management of broader IT disciplines such as Enterprise Architecture, Cybersecurity, Infrastructure, and Applications
• Graduate degree in a technology or management discipline
• Willingness to provide after-hours on-call support (24/7 availability)
• Willingness to travel periodically, sometimes with short notice
• Willingness to perform physical labor occasionally (e.g., equipment moves)
• Commitment to daily time entry and internal support documentation
• Ability to act as backup or alternate for other IT staff as needed
• Periodic travel required, sometimes with little notice.
  

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ABOUT THE ROLE

The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. The Managing Director, Global Customer Services is a key member of the Information Technology Group (ITG), overseeing global operational delivery and service management, Tier’s 1,2 and 3, across the Americas, EMEA, and APAC regions. This role leads a global team responsible for IT Operations, Helpdesk/Technical Support, Security Operations, Acquisition Integration, and Acquisition & Integration. The ideal candidate will be technically proficient, operationally excellent, and capable of driving high-impact service delivery, change management, and stakeholder satisfaction at scale.