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Executive Assistant Jobs overseas

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Senior Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Procurement Operations, Po Processing, Oracle Handling, Communication Skills, Procurement Slas, Pr/Po Processes
Specialization
This is an internal position requiring experience in end-to-end procurement operations, PO processing, and Oracle handling, along with strong communication skills. Candidates should ideally be Commerce graduates with a basic understanding of procurement or finance processes.
Experience Required
Minimum 5 year(s)
Client Executive at Gallagher
Brentwood, Tennessee, United States - Full Time
Skills Needed
Client Relationship Management, Strategic Planning, Account Management, Insurance Industry Knowledge, Communication Skills, Leadership, Mentoring, Problem Solving, Compliance Management, Microsoft Office, Self Funded Accounts, Business Insight, Team Collaboration, Time Management, Professionalism
Specialization
Candidates must have a Bachelor's degree with 5+ years of experience or a High School degree with 10+ years of experience in client service or claims management. An active Life & Health license is required, along with proficiency in Microsoft Office and the ability to travel up to 25% of the time.
Experience Required
Minimum 5 year(s)
Growth Executive at Delivery Hero
Istanbul, Istanbul, Turkey - Full Time
Skills Needed
Data Analysis, Growth Marketing, Customer Segmentation, Market Research, Competition Analysis, Tableau, Looker, Google Analytics, Analytical Skills, Communication, Collaboration, Problem Solving, Attention To Detail, Strategic Planning, Data Driven Decision Making
Specialization
Requires a bachelor's degree in a relevant field and at least 4 years of experience in consulting, growth marketing, or data analysis. Proficiency in data analysis tools like Tableau, Looker, or Google Analytics is essential.
Experience Required
Minimum 2 year(s)
Senior Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Data Entry, Transaction Processing
Specialization
The position requires 0 to 3 years of experience, suggesting it is suitable for entry-level candidates. The specific external qualifications are not mentioned.
Executive Banker at Standard Bank - UK
Uyo, Akwa Ibom State, Nigeria - Full Time
Skills Needed
Sales, Relationship Management, Profitability, Financial Needs Analysis, Lending Application Processes, Credit Maintenance, Account Conduct, Risk Management, Active Listening, Banking Process & Procedures, Customer Understanding, Product Knowledge, Risk Identification, Telephone Caller Handling
Specialization
Candidates must possess a University Degree and 3-4 years of experience in sales and relationship management, demonstrating the ability to drive profitability and build strong client relationships within the financial services industry. A proven sales track record and knowledge of the bank's products and digital platforms are essential requirements.
Experience Required
Minimum 2 year(s)
Senior Executive at EXL Talent Acquisition Team
, , India - Full Time
Skills Needed
Training Curriculum Development, Coaching, Mentoring, Performance Management, Assessment Compilation, Quality Criteria Evaluation, Feedback Delivery, Stakeholder Communication, Training Administration, Needs Identification, Material Compilation, Intervention Design, Call Handling, Customer Interaction, Report Compilation, Disciplinary Management
Specialization
Candidates must be able to train, coach, mentor, and manage trainees while handling administrative duties and assessing performance through call evaluations. A Bachelor's Degree is required, along with 1-2 years of relevant experience, which may include assisting customers with payment queries and complaint resolution.
Senior Executive at EXL Talent Acquisition Team
Gurugram, haryana, India - Full Time
Skills Needed
French Language, Collections, Accounts Receivable, B2b Collections, Communication, Negotiation, Ms Excel, Accounting Systems
Specialization
Candidates must possess knowledge of the French language and have prior experience in collections, preferably in accounts receivable or B2B collections. A Bachelor's degree in Commerce, Finance, or a related field is required, along with strong communication and negotiation skills.
Experience Required
Minimum 2 year(s)
Executive - JAVA at KPMG Global Services
Mumbai, maharashtra, India - Full Time
Skills Needed
Java
Specialization
Candidates must hold a B.E. or B.Tech. degree. Proficiency in Java is required for this position.
Office Executive at Optima Medical
Singapore, , Singapore - Full Time
Skills Needed
Administrative Support, Data Entry, Purchase Order Processing, Filing, Documentation, Customer Service, Report Preparation, Microsoft Office, Excel, Word, Outlook, Communication, Organizational Skills, Attention To Detail
Specialization
Candidates must have 1-2 years of experience in an administrative or support role and possess a good command of English. Proficiency in Microsoft Office tools and strong organizational skills are required for this position.
Client Executive at Eight Financial Advice
Winchester, England, United Kingdom - Full Time
Skills Needed
Relationship Management, Client Service, Diary Management, Appointment Scheduling, Communication, Multitasking, Outlook, Microsoft Office, Crm Systems, Attention To Detail, Proactive, Teamwork
Specialization
Candidates should possess strong organizational and multitasking skills with proficiency in Microsoft Office and CRM systems. Excellent communication skills and a proactive, client-focused approach are essential for this role.
Executive Chef I at Brightview Senior Living, LLC
Crofton, Maryland, United States - Full Time
Skills Needed
Culinary Arts, Menu Design, Team Leadership, Staff Training, Food Safety, Haccp, Kitchen Management, Food Preparation, Inventory Management, Customer Service, Hospitality, Servsafe
Specialization
Requires 4+ years of supervisory experience in a high-volume, customer-oriented dining venue. Must possess and maintain a valid ServSafe certification.
Experience Required
Minimum 2 year(s)
Senior Executive at NielsenIQ
Gurgaon, haryana, India - Full Time
Skills Needed
Data Analysis, Category Management, Space Planning, Planogram Development, Excel, Power Bi, Spaceman, Sql, Python, Vba, Project Management, Insight Generation, Retail Operations, Communication, Analytical Thinking, Problem Solving
Specialization
Candidates must have 2-4 years of experience in analytics, category management, or space planning, along with a Bachelor's degree. Strong expertise in Excel and Power BI is mandatory, with a preference for additional analytical skills like SQL and Python.
Experience Required
Minimum 2 year(s)
Senior Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
General Ledger Accounting, Journal Entry Preparation, Account Reconciliations, Month End Closing, Accruals, Provisions, Balance Sheet Schedules, Bank Reconciliations, Vendor Reconciliations, Customer Reconciliations, Intercompany Reconciliations, Mis Reports Preparation, Financial Statements Preparation, Variance Analysis, Audit Readiness, Compliance
Specialization
Candidates must possess a minimum of 3 years of relevant professional accounting experience, ideally with a Bachelor's degree in accounting or a related field. Strong analytical, problem-solving, and communication skills are required, with public accounting experience preferred.
Senior Executive at EXL Talent Acquisition Team
Gurugram, haryana, India - Full Time
Skills Needed
Travel Booking, Gds, Sabre, Galileo, Customer Service, Ms Excel, Communication Skills, Fare Knowledge, Email Support, Chat Support
Specialization
Candidates must have at least one year of experience in the travel industry and proficiency with GDS systems like Sabre or Galileo. A graduation degree is required, along with good communication skills and MS-Excel knowledge.
Executive Chef I at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Malay, Aklan, Philippines - Full Time
Skills Needed
Culinary Talent, Staff Leadership, Food Preparation, Guest Satisfaction, Financial Management, Quality Control, Staff Development, Sanitation Standards, Purchasing, Menu Development, Budgeting, Customer Service, Problem Solving, Performance Management, Coaching, Mentoring
Specialization
Candidates must possess either a high school diploma or GED with 6 years of culinary experience, or a 2-year degree in Culinary Arts/Hotel Management with 4 years of relevant experience.
Experience Required
Minimum 5 year(s)
Executive Chef-D at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Tunis, Tunis, Tunisia - Full Time
Skills Needed
Culinary Management, Kitchen Operations, Menu Development, Food Safety, Sanitation Standards, Staff Development, Budgeting, Cost Control, Guest Relations, Team Leadership, Performance Management, Food Preparation, Quality Assurance, Purchasing, Inventory Management, Conflict Resolution
Specialization
Candidates must have a high school diploma with 6 years of experience or a 2-year degree in Culinary Arts/Hospitality with 4 years of experience. Strong leadership, communication, and culinary skills are required to manage staff and maintain brand standards.
Experience Required
Minimum 5 year(s)
Events Executive at SINGAPORE MARRIOTT TANG PLAZA HOTEL
, karnataka, India - Full Time
Skills Needed
Team Leadership, Staff Training, Inventory Management, Customer Service, Safety Compliance, Conflict Resolution, Operational Efficiency, Maintenance Coordination, Quality Assurance, Communication, Problem Solving, Time Management, Attention To Detail, Coaching, Scheduling
Specialization
Candidates must have at least 2 years of related work experience and 1 year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.
Experience Required
Minimum 2 year(s)
Events Executive at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Mumbai, maharashtra, India - Full Time
Skills Needed
Event Planning, Guest Relations, Banquet Event Order Analysis, Setup Coordination, Timeline Management, Special Arrangements Fulfillment, Safety Procedures Adherence, Professional Appearance, Confidentiality Maintenance, Customer Service, Professional Communication, Teamwork, Quality Assurance, Visual Inspection, Physical Stamina
Specialization
Candidates must possess a high school diploma or G.E.D. equivalent and have at least one year of related work experience, though no prior supervisory experience is required. Essential duties involve maintaining professional standards, adhering to safety policies, and performing physical tasks such as standing for long periods and lifting up to 25 pounds.
Events Executive at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Mabalacat, Pampanga, Philippines - Full Time
Skills Needed
Event Coordination, Customer Service, Sales Techniques, Up Selling, Data Entry, Information Management, Employee Assistance, Scheduling, Training, Reporting, Brand Promotion, Conflict Resolution, Quality Assurance, Professional Communication, Asset Protection
Specialization
The primary requirements include updating information boards, assisting employees with job duties like low sales numbers, and managing sales lead distribution. Candidates must also be prepared to assist management with HR functions such as hiring, training, and coaching, while adhering strictly to company policies and maintaining professional appearance.
Events Executive at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Mumbai, maharashtra, India - Full Time
Skills Needed
Event Coordination, Banquet Event Order Analysis, Guest Service, Special Arrangements Fulfillment, Safety Procedures Adherence, Professional Appearance, Confidentiality Maintenance, Teamwork, Quality Assurance, Communication, Visual Inspection, Physical Stamina
Specialization
Candidates must have at least 1 year of related work experience and a high school diploma or GED equivalent; no supervisory experience is required. Essential duties involve physical tasks like standing for long periods, moving objects up to 25 pounds, and navigating various surfaces, alongside maintaining professional standards and guest relations.
Senior Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Procurement Operations, PO Processing, Oracle Handling, Communication Skills, Procurement SLAs, PR/PO Processes

Industry

Business Consulting and Services

Description
We are looking for an internal candidate with experience in end-to-end procurement operations, PO processing, and Oracle handling. The candidate should have strong communication skills, ability to manage procurement SLAs within defined timelines. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Responsibilities
The role involves managing end-to-end procurement operations, including processing Purchase Orders (PO) and utilizing Oracle systems. The candidate must ensure procurement Service Level Agreements (SLAs) are met within defined timelines.
Senior Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Procurement Operations, Po Processing, Oracle Handling, Communication Skills, Procurement Slas, Pr/Po Processes
Specialization
This is an internal position requiring experience in end-to-end procurement operations, PO processing, and Oracle handling, along with strong communication skills. Candidates should ideally be Commerce graduates with a basic understanding of procurement or finance processes.
Experience Required
Minimum 5 year(s)
Client Executive at Gallagher
Brentwood, Tennessee, United States - Full Time
Skills Needed
Client Relationship Management, Strategic Planning, Account Management, Insurance Industry Knowledge, Communication Skills, Leadership, Mentoring, Problem Solving, Compliance Management, Microsoft Office, Self Funded Accounts, Business Insight, Team Collaboration, Time Management, Professionalism
Specialization
Candidates must have a Bachelor's degree with 5+ years of experience or a High School degree with 10+ years of experience in client service or claims management. An active Life & Health license is required, along with proficiency in Microsoft Office and the ability to travel up to 25% of the time.
Experience Required
Minimum 5 year(s)
Growth Executive at Delivery Hero
Istanbul, Istanbul, Turkey - Full Time
Skills Needed
Data Analysis, Growth Marketing, Customer Segmentation, Market Research, Competition Analysis, Tableau, Looker, Google Analytics, Analytical Skills, Communication, Collaboration, Problem Solving, Attention To Detail, Strategic Planning, Data Driven Decision Making
Specialization
Requires a bachelor's degree in a relevant field and at least 4 years of experience in consulting, growth marketing, or data analysis. Proficiency in data analysis tools like Tableau, Looker, or Google Analytics is essential.
Experience Required
Minimum 2 year(s)
Senior Executive at EXL Talent Acquisition Team
Pune, maharashtra, India - Full Time
Skills Needed
Data Entry, Transaction Processing
Specialization
The position requires 0 to 3 years of experience, suggesting it is suitable for entry-level candidates. The specific external qualifications are not mentioned.
Executive Banker at Standard Bank - UK
Uyo, Akwa Ibom State, Nigeria - Full Time
Skills Needed
Sales, Relationship Management, Profitability, Financial Needs Analysis, Lending Application Processes, Credit Maintenance, Account Conduct, Risk Management, Active Listening, Banking Process & Procedures, Customer Understanding, Product Knowledge, Risk Identification, Telephone Caller Handling
Specialization
Candidates must possess a University Degree and 3-4 years of experience in sales and relationship management, demonstrating the ability to drive profitability and build strong client relationships within the financial services industry. A proven sales track record and knowledge of the bank's products and digital platforms are essential requirements.
Experience Required
Minimum 2 year(s)
Senior Executive at EXL Talent Acquisition Team
, , India - Full Time
Skills Needed
Training Curriculum Development, Coaching, Mentoring, Performance Management, Assessment Compilation, Quality Criteria Evaluation, Feedback Delivery, Stakeholder Communication, Training Administration, Needs Identification, Material Compilation, Intervention Design, Call Handling, Customer Interaction, Report Compilation, Disciplinary Management
Specialization
Candidates must be able to train, coach, mentor, and manage trainees while handling administrative duties and assessing performance through call evaluations. A Bachelor's Degree is required, along with 1-2 years of relevant experience, which may include assisting customers with payment queries and complaint resolution.
Senior Executive at EXL Talent Acquisition Team
Gurugram, haryana, India - Full Time
Skills Needed
French Language, Collections, Accounts Receivable, B2b Collections, Communication, Negotiation, Ms Excel, Accounting Systems
Specialization
Candidates must possess knowledge of the French language and have prior experience in collections, preferably in accounts receivable or B2B collections. A Bachelor's degree in Commerce, Finance, or a related field is required, along with strong communication and negotiation skills.
Experience Required
Minimum 2 year(s)
Executive - JAVA at KPMG Global Services
Mumbai, maharashtra, India - Full Time
Skills Needed
Java
Specialization
Candidates must hold a B.E. or B.Tech. degree. Proficiency in Java is required for this position.
Office Executive at Optima Medical
Singapore, , Singapore - Full Time
Skills Needed
Administrative Support, Data Entry, Purchase Order Processing, Filing, Documentation, Customer Service, Report Preparation, Microsoft Office, Excel, Word, Outlook, Communication, Organizational Skills, Attention To Detail
Specialization
Candidates must have 1-2 years of experience in an administrative or support role and possess a good command of English. Proficiency in Microsoft Office tools and strong organizational skills are required for this position.
Client Executive at Eight Financial Advice
Winchester, England, United Kingdom - Full Time
Skills Needed
Relationship Management, Client Service, Diary Management, Appointment Scheduling, Communication, Multitasking, Outlook, Microsoft Office, Crm Systems, Attention To Detail, Proactive, Teamwork
Specialization
Candidates should possess strong organizational and multitasking skills with proficiency in Microsoft Office and CRM systems. Excellent communication skills and a proactive, client-focused approach are essential for this role.
Executive Chef I at Brightview Senior Living, LLC
Crofton, Maryland, United States - Full Time
Skills Needed
Culinary Arts, Menu Design, Team Leadership, Staff Training, Food Safety, Haccp, Kitchen Management, Food Preparation, Inventory Management, Customer Service, Hospitality, Servsafe
Specialization
Requires 4+ years of supervisory experience in a high-volume, customer-oriented dining venue. Must possess and maintain a valid ServSafe certification.
Experience Required
Minimum 2 year(s)
Senior Executive at NielsenIQ
Gurgaon, haryana, India - Full Time
Skills Needed
Data Analysis, Category Management, Space Planning, Planogram Development, Excel, Power Bi, Spaceman, Sql, Python, Vba, Project Management, Insight Generation, Retail Operations, Communication, Analytical Thinking, Problem Solving
Specialization
Candidates must have 2-4 years of experience in analytics, category management, or space planning, along with a Bachelor's degree. Strong expertise in Excel and Power BI is mandatory, with a preference for additional analytical skills like SQL and Python.
Experience Required
Minimum 2 year(s)
Senior Executive at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India - Full Time
Skills Needed
General Ledger Accounting, Journal Entry Preparation, Account Reconciliations, Month End Closing, Accruals, Provisions, Balance Sheet Schedules, Bank Reconciliations, Vendor Reconciliations, Customer Reconciliations, Intercompany Reconciliations, Mis Reports Preparation, Financial Statements Preparation, Variance Analysis, Audit Readiness, Compliance
Specialization
Candidates must possess a minimum of 3 years of relevant professional accounting experience, ideally with a Bachelor's degree in accounting or a related field. Strong analytical, problem-solving, and communication skills are required, with public accounting experience preferred.
Senior Executive at EXL Talent Acquisition Team
Gurugram, haryana, India - Full Time
Skills Needed
Travel Booking, Gds, Sabre, Galileo, Customer Service, Ms Excel, Communication Skills, Fare Knowledge, Email Support, Chat Support
Specialization
Candidates must have at least one year of experience in the travel industry and proficiency with GDS systems like Sabre or Galileo. A graduation degree is required, along with good communication skills and MS-Excel knowledge.
Executive Chef I at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Malay, Aklan, Philippines - Full Time
Skills Needed
Culinary Talent, Staff Leadership, Food Preparation, Guest Satisfaction, Financial Management, Quality Control, Staff Development, Sanitation Standards, Purchasing, Menu Development, Budgeting, Customer Service, Problem Solving, Performance Management, Coaching, Mentoring
Specialization
Candidates must possess either a high school diploma or GED with 6 years of culinary experience, or a 2-year degree in Culinary Arts/Hotel Management with 4 years of relevant experience.
Experience Required
Minimum 5 year(s)
Executive Chef-D at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Tunis, Tunis, Tunisia - Full Time
Skills Needed
Culinary Management, Kitchen Operations, Menu Development, Food Safety, Sanitation Standards, Staff Development, Budgeting, Cost Control, Guest Relations, Team Leadership, Performance Management, Food Preparation, Quality Assurance, Purchasing, Inventory Management, Conflict Resolution
Specialization
Candidates must have a high school diploma with 6 years of experience or a 2-year degree in Culinary Arts/Hospitality with 4 years of experience. Strong leadership, communication, and culinary skills are required to manage staff and maintain brand standards.
Experience Required
Minimum 5 year(s)
Events Executive at SINGAPORE MARRIOTT TANG PLAZA HOTEL
, karnataka, India - Full Time
Skills Needed
Team Leadership, Staff Training, Inventory Management, Customer Service, Safety Compliance, Conflict Resolution, Operational Efficiency, Maintenance Coordination, Quality Assurance, Communication, Problem Solving, Time Management, Attention To Detail, Coaching, Scheduling
Specialization
Candidates must have at least 2 years of related work experience and 1 year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.
Experience Required
Minimum 2 year(s)
Events Executive at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Mumbai, maharashtra, India - Full Time
Skills Needed
Event Planning, Guest Relations, Banquet Event Order Analysis, Setup Coordination, Timeline Management, Special Arrangements Fulfillment, Safety Procedures Adherence, Professional Appearance, Confidentiality Maintenance, Customer Service, Professional Communication, Teamwork, Quality Assurance, Visual Inspection, Physical Stamina
Specialization
Candidates must possess a high school diploma or G.E.D. equivalent and have at least one year of related work experience, though no prior supervisory experience is required. Essential duties involve maintaining professional standards, adhering to safety policies, and performing physical tasks such as standing for long periods and lifting up to 25 pounds.
Events Executive at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Mabalacat, Pampanga, Philippines - Full Time
Skills Needed
Event Coordination, Customer Service, Sales Techniques, Up Selling, Data Entry, Information Management, Employee Assistance, Scheduling, Training, Reporting, Brand Promotion, Conflict Resolution, Quality Assurance, Professional Communication, Asset Protection
Specialization
The primary requirements include updating information boards, assisting employees with job duties like low sales numbers, and managing sales lead distribution. Candidates must also be prepared to assist management with HR functions such as hiring, training, and coaching, while adhering strictly to company policies and maintaining professional appearance.
Events Executive at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Mumbai, maharashtra, India - Full Time
Skills Needed
Event Coordination, Banquet Event Order Analysis, Guest Service, Special Arrangements Fulfillment, Safety Procedures Adherence, Professional Appearance, Confidentiality Maintenance, Teamwork, Quality Assurance, Communication, Visual Inspection, Physical Stamina
Specialization
Candidates must have at least 1 year of related work experience and a high school diploma or GED equivalent; no supervisory experience is required. Essential duties involve physical tasks like standing for long periods, moving objects up to 25 pounds, and navigating various surfaces, alongside maintaining professional standards and guest relations.