Job Type:
Permanent
Build a brilliant future with Hiscox
About Hiscox Customer Experience Centre
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.
Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.
You will be part of a diverse team, where you celebrate and support each other’s successes. This challenging and rewarding role is part of our Commercial insurance team based in York.

What you will be doing

• Selling business insurance to SME customers, having great conversations to understand their needs and requirements.
• Identifying opportunities to cross sell and up sell our commercial product line, based on customers’ needs.
• Speaking to existing customers and resolving their queries, through both phone and email.
• You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
• You will become an expert in our technical products and our IT systems
• Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
• Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
• Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.

So why choose Hiscox?

We offer a great environment with brilliant benefits, so here are some of our favourite ones with full details to follow:

• 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
• 2 ‘Hiscox’ Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
• £350 towards a gym or sports membership of your choice
• £300 festive hamper (choose from luxury food, premium wine or shopping vouchers)
• Simply Health Medical coverage
• Sharesave Scheme – allowing you to invest in Hiscox
• Pension, critical illness cover, life assurance
• Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.

Are you the right person?

• You enjoy speaking to people and providing a great customer experience is important to you.
• You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
• You are resilient and don’t shy away from problems or challenges.
• Beating and surpassing business goals is what gets you out of bed in the morning.
• Sales experience is desirable, as well as previous experience in hitting targets.

Salary: £25,000 with potential of an annual performance bonus
This role is 35 hours per week, 9-5pm, Monday to Friday
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

LI-TH1

Work with amazing people and be part of a unique cultur

• Selling business insurance to SME customers, having great conversations to understand their needs and requirements.
• Identifying opportunities to cross sell and up sell our commercial product line, based on customers’ needs.
• Speaking to existing customers and resolving their queries, through both phone and email.
• You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
• You will become an expert in our technical products and our IT systems
• Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
• Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
• Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks