Company Description
A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalize those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty.
Job Description

GUEST EXPERIENCE & CLIENT RELATIONS

• Serve as primary point of contact for all group and event-related spa bookings, with utmost professionalism and poise.
• Work with group planners, event organizers, and Notable Guests to understand their vision and curate tailored spa experiences aligned with their preferences and expectations.
• Participate in all site tours of Halehouse to support planning of wellbeing programming.
• Provide polished, proactive communication via phone, email, & in person throughout pre-arrival, in-house, and post-visit phases.

REQUIRED QUALIFICATIONS

• 1-3 years of customer service and spa experience

PREFERRED QUALIFICATIONS

• Luxury hospitality experience.
  Additional Information
  Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
  SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

ADMINISTRATIVE & FINANCIAL ACCOUNTABILITY

• Accurately track group bookings, associated treatments, and package inclusions for billing/reporting purposes.
• Coordinate pre-payment and invoicing in collaboration with Finance and Events teams.
• Ensure daily collection & reporting of day group guests’ billing.
• Maintain organized documentation of group requests, preferences, changes, and service feedback to support continuous improvement

GENERAL ADMINISTRATIVE TASKS

• Be familiar with all resort services/features and local attractions/activities to respond accurately on behalf of Sales/Event managers.
• Assist with presentations/collateral needs on behalf of Halehouse as needed.
• Answer incoming spa reservations calls in order to support leisure guest activity.