This position can be located at our Central Office in Milton Keynes, or remotely from your own home
WED2B are the market leaders for designing and selling high quality, competitively priced designer bridalwear.
We pride ourselves on providing a standard of service to our customers which is market leading. As part of our Customer Care Team, you will be pivotal in setting the tone for providing extraordinary levels of service to our brides, as their first point of contact either by phone, email or through social media.

SKILLS NEEDED

A desire to provide an exceptional service to every inquiry.
Good understanding of social media including Facebook, Instagram, Tik Tok, Pinterest and Twitter.
Great communication skills, both written and spoken.

Answering phone calls, emails, live chats and giving social responses to our brides, ensuring all queries are responded to within specified timescales.
Accessing multiple social media accounts simultaneously and using internal databases to retrieve product or store information to accurately advise customers.
Have an in depth understanding of our customer’s in store or on-line journey to provide personal and detailed responses to our brides.
Processing returns and refunds in accordance with established procedures.