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Ferchau Engineering Germany Jobs overseas

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Onboarding Coach - Guest Experience at Cloudbeds Germany
, , Mexico - Full Time
Skills Needed
Client Onboarding, Training, Customer Support, Troubleshooting, Client Relationship Management, Product Adoption, Revenue Management, Saas Industry Experience, Communication, Sales Partnership, Salesforce, Project Management, Empathy, Customer Focus, English Fluency, Spanish Fluency
Specialization
Candidates need over 3 years of 5-star hospitality experience in roles like Front Desk or Revenue Manager, or at least 3 years in a relevant SaaS customer-facing role, demonstrating deep expertise in Revenue Management principles and technology. Professional fluency in English is required, with Spanish fluency preferred, alongside strong organizational skills to manage multiple projects.
Experience Required
Minimum 2 year(s)
Customer Support Coach at Cloudbeds Germany
, , Mexico - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Troubleshooting, Customer Relationship Management, Feedback Gathering, Training Material Creation
Specialization
Candidates should have at least 1 year of hospitality experience and previous customer service experience is a plus. Fluency in English and Spanish is required, with Portuguese being an additional asset.
Experience Required
Minimum 2 year(s)
Senior Software Engineer at Cloudbeds Germany
, , Portugal - Full Time
Skills Needed
Php, Java, Relational Databases, Event Driven Microservices, Rest Apis, Secure Software Engineering, Observability, Metrics, Automated Testing, Agile, Design Patterns, Data Driven Decisions, Time Management, English Fluency, Domain Driven Design
Specialization
Candidates must have 5+ years of experience in PHP or Java web application software engineering, including 2+ years with relational databases and 1+ year designing event-driven microservices. A solid understanding of REST APIs, secure software engineering concerns, and a dedication to data-driven decisions through observability are also required.
Experience Required
Minimum 5 year(s)
Staff Data Engineer at Cloudbeds Germany
, , Portugal - Full Time
Skills Needed
Data Architecture, Etl/Elt Pipelines, Distributed Systems, Apache Hadoop, Spark, Flink, Data Lakes, Data Warehouses, Kafka, Confluent, Docker, Kubernetes, Python, Sql, Scala, Ci/Cd
Specialization
Candidates must possess deep knowledge of data architecture, ETL/ELT pipelines, and distributed systems, coupled with strong coding skills in Python, SQL, or Scala and a commitment to best practices like version control and testing. Essential attributes include a proactive problem-solving approach, ownership from concept to production, and the ability to collaborate cross-functionally and mentor junior team members.
Experience Required
Minimum 5 year(s)
Product Manager - Financial & Accounting Platform at Cloudbeds Germany
, , Ireland - Full Time
Skills Needed
Product Management, Saas, Finance, Accounting, Payments, High Trust Systems, Remote Collaboration, User Discovery, Product Requirements, Data Validation, Engineering Collaboration, Design Collaboration, Integration Partners, Analytical Skills, Ai Application, Product Judgment
Specialization
Candidates must have 5+ years of product management experience with SaaS products in finance, accounting, or payments, along with at least 2 years collaborating with fully remote, international teams. A solid understanding of accounting fundamentals and strong critical/analytical skills are essential for success in this high-trust systems role.
Experience Required
Minimum 5 year(s)
Product Manager - Financial & Accounting Platform at Cloudbeds Germany
, , United Kingdom - Full Time
Skills Needed
Product Management, Saas Products, Accounting, Payments, Critical Thinking, Analytical Skills, Ai, Collaboration, User Discovery, Product Requirements, Data Analysis, Success Metrics, Engineering Collaboration, Documentation, Hospitality Knowledge, Compliance Knowledge
Specialization
Candidates should have over 5 years of product management experience, particularly with SaaS products in finance or accounting. A solid understanding of accounting fundamentals and the ability to articulate complex concepts to cross-functional audiences is essential.
Experience Required
Minimum 5 year(s)
Senior Fullstack Engineer at Cloudbeds Germany
Modena, Emilia-Romagna, Italy - Full Time
Skills Needed
Php, Javascript, Typescript, React, Vue, Docker, Microservices, Performance Optimization, Relational Databases, Security Best Practices, Test Automation, Mentoring, Cross Functional Collaboration, Code Reviews, Legacy Systems Refactoring, Ai Powered Solutions
Specialization
Candidates should have 5+ years of experience in PHP and JavaScript frameworks, with a strong focus on performance optimization and security. Experience with Docker, test automation, and mentoring team members is also required.
Experience Required
Minimum 5 year(s)
Product Manager - Financial & Accounting Platform at Cloudbeds Germany
, , Mexico - Full Time
Skills Needed
Product Management, Saas, Finance, Accounting, Payments, Critical Thinking, Analytical Skills, Ai, Collaboration, User Discovery, Documentation, Data Analysis, Integration, Communication, Problem Solving, Curiosity
Specialization
Candidates should have over 5 years of product management experience, particularly with SaaS products in finance or accounting. A solid understanding of accounting fundamentals and the ability to articulate complex concepts to cross-functional audiences is essential.
Experience Required
Minimum 5 year(s)
L2 Onsite Support Engineer at Excis Ltd Germany
Greater London, England, United Kingdom - Full Time
Skills Needed
Technical Support, Helpdesk Management, Windows Operating Systems, Linux, Customer Satisfaction, Problem Solving, Active Directory, Exchange, Office 365, Documentation, Incident Resolution, Software Installation, Network Issues, Data Privacy, Project Management, Technical Expertise
Specialization
Candidates should have a minimum of 5 years of experience in a technical IT position with a strong background in helpdesk and desktop management. Technical certifications are a plus, along with expertise in Windows OS and Linux.
Experience Required
Minimum 5 year(s)
Customer Support Coach at Cloudbeds Germany
, , Costa Rica - Full Time
Skills Needed
Customer Support, Hospitality Experience, Communication Skills, Problem Solving Skills, Emotional Intelligence, Learning Agility, Computer Skills, Software Adoption, Client Relationship Management, Feedback Gathering, Training Material Creation, Troubleshooting, Empathy, Support Resources Updating, System Updates Knowledge
Specialization
Candidates should have at least 1 year of hospitality experience and excellent communication skills. A background in customer service and fluency in English are also important.
Experience Required
Minimum 2 year(s)
Product Manager - Financial & Accounting Platform at Cloudbeds Germany
, , United Kingdom - Full Time
Skills Needed
Product Management, Saas Products, Accounting, Finance, Payments, Critical Thinking, Analytical Skills, User Discovery, Data Analysis, Collaboration, Documentation, Ai Solutions, Communication, Curiosity, Hospitality Industry Knowledge, Compliance
Specialization
Candidates should have 5+ years of product management experience with SaaS products in finance or accounting, along with a solid understanding of accounting fundamentals. Strong analytical skills and the ability to communicate complex concepts are essential.
Experience Required
Minimum 5 year(s)
Associate Billing Specialist at Cloudbeds Germany
, , Philippines - Full Time
Skills Needed
Billing Support, Subscription Management, Customer Service, Attention To Detail, Problem Solving, Time Management, Organizational Skills, Analytical Skills, Communication Skills, Excel, Google Sheets, Continuous Improvement, Proactivity, Collaboration, Customer Experience, Process Improvement
Specialization
Candidates should have previous experience in billing support or customer service, with a strong attention to detail and problem-solving abilities. Proficiency in Excel/Google Sheets and fluency in English are also required.
Customer Support Coach at Cloudbeds Germany
, , Argentina - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Troubleshooting, Customer Relationship Management
Specialization
Candidates should have at least 1 year of hospitality experience and previous customer service experience is a plus. Fluency in English and Spanish is required, with Portuguese being an additional asset.
Experience Required
Minimum 2 year(s)
Customer Support Coach at Cloudbeds Germany
, , Chile - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Adoption, Feedback Gathering
Specialization
Candidates should have at least 1 year of hospitality experience and previous customer service experience is a plus. Fluency in English and Spanish is required, with Portuguese being an additional asset.
Experience Required
Minimum 2 year(s)
Onboarding Coach at Cloudbeds Germany
, , Thailand - Full Time
Skills Needed
Client Onboarding, Training, Troubleshooting, Customer Inquiries, Sales Partnership, Client Relationship Building, Product Understanding, Training Material Development, Salesforce Recording, Communication, Organizational Skills, Empathy, Customer Focus, Hospitality Experience, Saas Industry Experience
Specialization
Candidates must bring over 3 years of 5-star hospitality experience in key roles like Front Desk or Revenue Manager within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role, along with fluency in English. Success requires strong organizational skills, proactive management of multiple projects, and the ability to communicate product offerings clearly.
Experience Required
Minimum 2 year(s)
Sales Director at Cloudbeds Germany
, , Thailand - Full Time
Skills Needed
Sales Strategy, Revenue Generation, Client Presentations, Brand Ambassadorship, Field Feedback, Relationship Cultivation, Consultative Approach, Arr Growth, Pipeline Building, Salesforce Crm, Negotiation Skills, Communication Skills, Listening Skills, Pms Technology, Multilingual Capabilities, Hospitality Technology
Specialization
Candidates must have over five years of experience as a top-performing sales professional with a deep understanding of the mid-market hotel ecosystem and proven success selling to independent hotels. Essential requirements include expertise in hospitality technology, strong business acumen, exceptional negotiation skills, and the proven ability to build pipelines independently without BDR/SDR support.
Experience Required
Minimum 5 year(s)
Associate Website Designer at Cloudbeds Germany
, , Colombia - Full Time
Skills Needed
Web Design, Customer Service, Problem Solving, Content Creation, Communication, Emotional Intelligence, Organization, Attention To Detail, Creativity, Ai Tools, Adobe Photoshop, Canva, Wix, Squarespace, Wordpress, Domain Management
Specialization
Candidates should have experience with website design platforms and customer service, along with strong communication skills. A passion for web design and problem-solving abilities are essential for success in this role.
Customer Support Coach at Cloudbeds Germany
, , Uruguay - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Troubleshooting, Customer Relationship Management
Specialization
Candidates should have at least 1 year of hospitality experience and previous customer service experience is a plus. Fluency in English and Spanish is required, with Portuguese as an additional advantage.
Experience Required
Minimum 2 year(s)
Customer Support Coach at Cloudbeds Germany
Modena, Emilia-Romagna, Italy - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Troubleshooting, Customer Relationship Management
Specialization
Candidates should have at least 1 year of hospitality experience and preferably customer service experience. Fluency in English and Spanish is required, with Portuguese as a plus.
Experience Required
Minimum 2 year(s)
Sales Manager at Cloudbeds Germany
, , Thailand - Full Time
Skills Needed
Business Development, Outbound Sales, Cold Calling, Lead Generation, Relationship Building, Product Demonstration, Market Trend Assessment, Negotiation, Time Management, Organizational Skills, Technical Aptitude, Sales Strategy, Client Acquisition
Specialization
Candidates must possess a self-motivated, results-oriented mindset with proven expertise in outbound sales strategies, especially cold-calling, and experience selling technology solutions into the hospitality industry. Excellent communication and negotiation skills, along with a history of exceeding targets, are essential for this hunting role focused on new client acquisition.
Experience Required
Minimum 5 year(s)
Onboarding Coach - Guest Experience at Cloudbeds Germany
, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Onboarding, Training, Customer Support, Troubleshooting, Client Relationship Management, Product Adoption, Revenue Management, SaaS Industry Experience, Communication, Sales Partnership, Salesforce, Project Management, Empathy, Customer Focus, English Fluency, Spanish Fluency

Industry

Hospitality

Description
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. Location: Remote (LATAM) How You'll Make an Impact: Whistle is our messaging platform integrated within Cloudbeds that allows properties to communicate with their guests through various channels such as SMS, WhatsApp, Facebook Messenger, OTA’s and more. It enables automated messaging, guest surveys, and reputation management while providing tools for managing guest interactions effectively. Whistle is designed to enhance guest engagement and streamline communication. As a Whistle for Cloudbeds Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs. Our Customer Onboarding Team: As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers. If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board! What You Bring to the Team: Facilitate client onboarding, training, and ongoing support via video, phone, and email. Resolve customer inquiries and troubleshoot escalated issues across multiple channels. Partner with Sales to define success, demonstrate ROI, and drive retention. Build strong client relationships to encourage loyalty and promote product adoption. Develop a deep understanding of Cloudbeds’ products and customer needs. Contribute to training materials and stay updated on system changes. Record activities in Salesforce, gather feedback, and share insights for product improvements. What Sets You Up for Success: Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role. Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy). Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. Deliver exceptional communication with empathy and a relentless customer-focused approach. Communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams. Empower clients to become self-sufficient during onboarding and throughout their lifecycle. Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth. Familiarity with CRM/Email Marketing platforms is a significant plus. Professional fluency in English is required. Professional fluency in Spanish is preferred. Bonus Skills to Stand Out (Optional): Project Management certification NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! Best All-In-One Hotel Management System | HotelTechAwards (2025) Overall 10 Best Places to Work | HotelTechAwards (2025) Most Loved Workplace® Certified (2024) Top 10 People’s Choice(2024) Deloitte Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo) Monthly Wellness Fridays - enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 324-5112 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

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Responsibilities
The Onboarding Coach will work daily with clients to implement and tailor the Whistle messaging platform, facilitating onboarding, training, and ongoing support via video, phone, and email. This role involves resolving customer inquiries, partnering with Sales to demonstrate ROI, and building strong client relationships to encourage loyalty and product adoption.
Onboarding Coach - Guest Experience at Cloudbeds Germany
, , Mexico - Full Time
Skills Needed
Client Onboarding, Training, Customer Support, Troubleshooting, Client Relationship Management, Product Adoption, Revenue Management, Saas Industry Experience, Communication, Sales Partnership, Salesforce, Project Management, Empathy, Customer Focus, English Fluency, Spanish Fluency
Specialization
Candidates need over 3 years of 5-star hospitality experience in roles like Front Desk or Revenue Manager, or at least 3 years in a relevant SaaS customer-facing role, demonstrating deep expertise in Revenue Management principles and technology. Professional fluency in English is required, with Spanish fluency preferred, alongside strong organizational skills to manage multiple projects.
Experience Required
Minimum 2 year(s)
Customer Support Coach at Cloudbeds Germany
, , Mexico - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Troubleshooting, Customer Relationship Management, Feedback Gathering, Training Material Creation
Specialization
Candidates should have at least 1 year of hospitality experience and previous customer service experience is a plus. Fluency in English and Spanish is required, with Portuguese being an additional asset.
Experience Required
Minimum 2 year(s)
Senior Software Engineer at Cloudbeds Germany
, , Portugal - Full Time
Skills Needed
Php, Java, Relational Databases, Event Driven Microservices, Rest Apis, Secure Software Engineering, Observability, Metrics, Automated Testing, Agile, Design Patterns, Data Driven Decisions, Time Management, English Fluency, Domain Driven Design
Specialization
Candidates must have 5+ years of experience in PHP or Java web application software engineering, including 2+ years with relational databases and 1+ year designing event-driven microservices. A solid understanding of REST APIs, secure software engineering concerns, and a dedication to data-driven decisions through observability are also required.
Experience Required
Minimum 5 year(s)
Staff Data Engineer at Cloudbeds Germany
, , Portugal - Full Time
Skills Needed
Data Architecture, Etl/Elt Pipelines, Distributed Systems, Apache Hadoop, Spark, Flink, Data Lakes, Data Warehouses, Kafka, Confluent, Docker, Kubernetes, Python, Sql, Scala, Ci/Cd
Specialization
Candidates must possess deep knowledge of data architecture, ETL/ELT pipelines, and distributed systems, coupled with strong coding skills in Python, SQL, or Scala and a commitment to best practices like version control and testing. Essential attributes include a proactive problem-solving approach, ownership from concept to production, and the ability to collaborate cross-functionally and mentor junior team members.
Experience Required
Minimum 5 year(s)
Product Manager - Financial & Accounting Platform at Cloudbeds Germany
, , Ireland - Full Time
Skills Needed
Product Management, Saas, Finance, Accounting, Payments, High Trust Systems, Remote Collaboration, User Discovery, Product Requirements, Data Validation, Engineering Collaboration, Design Collaboration, Integration Partners, Analytical Skills, Ai Application, Product Judgment
Specialization
Candidates must have 5+ years of product management experience with SaaS products in finance, accounting, or payments, along with at least 2 years collaborating with fully remote, international teams. A solid understanding of accounting fundamentals and strong critical/analytical skills are essential for success in this high-trust systems role.
Experience Required
Minimum 5 year(s)
Product Manager - Financial & Accounting Platform at Cloudbeds Germany
, , United Kingdom - Full Time
Skills Needed
Product Management, Saas Products, Accounting, Payments, Critical Thinking, Analytical Skills, Ai, Collaboration, User Discovery, Product Requirements, Data Analysis, Success Metrics, Engineering Collaboration, Documentation, Hospitality Knowledge, Compliance Knowledge
Specialization
Candidates should have over 5 years of product management experience, particularly with SaaS products in finance or accounting. A solid understanding of accounting fundamentals and the ability to articulate complex concepts to cross-functional audiences is essential.
Experience Required
Minimum 5 year(s)
Senior Fullstack Engineer at Cloudbeds Germany
Modena, Emilia-Romagna, Italy - Full Time
Skills Needed
Php, Javascript, Typescript, React, Vue, Docker, Microservices, Performance Optimization, Relational Databases, Security Best Practices, Test Automation, Mentoring, Cross Functional Collaboration, Code Reviews, Legacy Systems Refactoring, Ai Powered Solutions
Specialization
Candidates should have 5+ years of experience in PHP and JavaScript frameworks, with a strong focus on performance optimization and security. Experience with Docker, test automation, and mentoring team members is also required.
Experience Required
Minimum 5 year(s)
Product Manager - Financial & Accounting Platform at Cloudbeds Germany
, , Mexico - Full Time
Skills Needed
Product Management, Saas, Finance, Accounting, Payments, Critical Thinking, Analytical Skills, Ai, Collaboration, User Discovery, Documentation, Data Analysis, Integration, Communication, Problem Solving, Curiosity
Specialization
Candidates should have over 5 years of product management experience, particularly with SaaS products in finance or accounting. A solid understanding of accounting fundamentals and the ability to articulate complex concepts to cross-functional audiences is essential.
Experience Required
Minimum 5 year(s)
L2 Onsite Support Engineer at Excis Ltd Germany
Greater London, England, United Kingdom - Full Time
Skills Needed
Technical Support, Helpdesk Management, Windows Operating Systems, Linux, Customer Satisfaction, Problem Solving, Active Directory, Exchange, Office 365, Documentation, Incident Resolution, Software Installation, Network Issues, Data Privacy, Project Management, Technical Expertise
Specialization
Candidates should have a minimum of 5 years of experience in a technical IT position with a strong background in helpdesk and desktop management. Technical certifications are a plus, along with expertise in Windows OS and Linux.
Experience Required
Minimum 5 year(s)
Customer Support Coach at Cloudbeds Germany
, , Costa Rica - Full Time
Skills Needed
Customer Support, Hospitality Experience, Communication Skills, Problem Solving Skills, Emotional Intelligence, Learning Agility, Computer Skills, Software Adoption, Client Relationship Management, Feedback Gathering, Training Material Creation, Troubleshooting, Empathy, Support Resources Updating, System Updates Knowledge
Specialization
Candidates should have at least 1 year of hospitality experience and excellent communication skills. A background in customer service and fluency in English are also important.
Experience Required
Minimum 2 year(s)
Product Manager - Financial & Accounting Platform at Cloudbeds Germany
, , United Kingdom - Full Time
Skills Needed
Product Management, Saas Products, Accounting, Finance, Payments, Critical Thinking, Analytical Skills, User Discovery, Data Analysis, Collaboration, Documentation, Ai Solutions, Communication, Curiosity, Hospitality Industry Knowledge, Compliance
Specialization
Candidates should have 5+ years of product management experience with SaaS products in finance or accounting, along with a solid understanding of accounting fundamentals. Strong analytical skills and the ability to communicate complex concepts are essential.
Experience Required
Minimum 5 year(s)
Associate Billing Specialist at Cloudbeds Germany
, , Philippines - Full Time
Skills Needed
Billing Support, Subscription Management, Customer Service, Attention To Detail, Problem Solving, Time Management, Organizational Skills, Analytical Skills, Communication Skills, Excel, Google Sheets, Continuous Improvement, Proactivity, Collaboration, Customer Experience, Process Improvement
Specialization
Candidates should have previous experience in billing support or customer service, with a strong attention to detail and problem-solving abilities. Proficiency in Excel/Google Sheets and fluency in English are also required.
Customer Support Coach at Cloudbeds Germany
, , Argentina - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Troubleshooting, Customer Relationship Management
Specialization
Candidates should have at least 1 year of hospitality experience and previous customer service experience is a plus. Fluency in English and Spanish is required, with Portuguese being an additional asset.
Experience Required
Minimum 2 year(s)
Customer Support Coach at Cloudbeds Germany
, , Chile - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Adoption, Feedback Gathering
Specialization
Candidates should have at least 1 year of hospitality experience and previous customer service experience is a plus. Fluency in English and Spanish is required, with Portuguese being an additional asset.
Experience Required
Minimum 2 year(s)
Onboarding Coach at Cloudbeds Germany
, , Thailand - Full Time
Skills Needed
Client Onboarding, Training, Troubleshooting, Customer Inquiries, Sales Partnership, Client Relationship Building, Product Understanding, Training Material Development, Salesforce Recording, Communication, Organizational Skills, Empathy, Customer Focus, Hospitality Experience, Saas Industry Experience
Specialization
Candidates must bring over 3 years of 5-star hospitality experience in key roles like Front Desk or Revenue Manager within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role, along with fluency in English. Success requires strong organizational skills, proactive management of multiple projects, and the ability to communicate product offerings clearly.
Experience Required
Minimum 2 year(s)
Sales Director at Cloudbeds Germany
, , Thailand - Full Time
Skills Needed
Sales Strategy, Revenue Generation, Client Presentations, Brand Ambassadorship, Field Feedback, Relationship Cultivation, Consultative Approach, Arr Growth, Pipeline Building, Salesforce Crm, Negotiation Skills, Communication Skills, Listening Skills, Pms Technology, Multilingual Capabilities, Hospitality Technology
Specialization
Candidates must have over five years of experience as a top-performing sales professional with a deep understanding of the mid-market hotel ecosystem and proven success selling to independent hotels. Essential requirements include expertise in hospitality technology, strong business acumen, exceptional negotiation skills, and the proven ability to build pipelines independently without BDR/SDR support.
Experience Required
Minimum 5 year(s)
Associate Website Designer at Cloudbeds Germany
, , Colombia - Full Time
Skills Needed
Web Design, Customer Service, Problem Solving, Content Creation, Communication, Emotional Intelligence, Organization, Attention To Detail, Creativity, Ai Tools, Adobe Photoshop, Canva, Wix, Squarespace, Wordpress, Domain Management
Specialization
Candidates should have experience with website design platforms and customer service, along with strong communication skills. A passion for web design and problem-solving abilities are essential for success in this role.
Customer Support Coach at Cloudbeds Germany
, , Uruguay - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Troubleshooting, Customer Relationship Management
Specialization
Candidates should have at least 1 year of hospitality experience and previous customer service experience is a plus. Fluency in English and Spanish is required, with Portuguese as an additional advantage.
Experience Required
Minimum 2 year(s)
Customer Support Coach at Cloudbeds Germany
Modena, Emilia-Romagna, Italy - Full Time
Skills Needed
Customer Support, Hospitality Experience, Problem Solving, Communication Skills, Emotional Intelligence, Learning Agility, Software Troubleshooting, Customer Relationship Management
Specialization
Candidates should have at least 1 year of hospitality experience and preferably customer service experience. Fluency in English and Spanish is required, with Portuguese as a plus.
Experience Required
Minimum 2 year(s)
Sales Manager at Cloudbeds Germany
, , Thailand - Full Time
Skills Needed
Business Development, Outbound Sales, Cold Calling, Lead Generation, Relationship Building, Product Demonstration, Market Trend Assessment, Negotiation, Time Management, Organizational Skills, Technical Aptitude, Sales Strategy, Client Acquisition
Specialization
Candidates must possess a self-motivated, results-oriented mindset with proven expertise in outbound sales strategies, especially cold-calling, and experience selling technology solutions into the hospitality industry. Excellent communication and negotiation skills, along with a history of exceeding targets, are essential for this hunting role focused on new client acquisition.
Experience Required
Minimum 5 year(s)