Full job description

Overview

Join our dynamic healthcare team as a Medical Office Assistant, where your energetic and organized approach will be vital in delivering exceptional patient care and seamless office operations. In this role, you will be the friendly face and efficient coordinator at the front desk, ensuring every patient experience is positive from check-in to check-out. Your proactive attitude and attention to detail will support the smooth functioning of our medical practice, contributing to a welcoming environment that prioritizes patient satisfaction and operational excellence.

Responsibilities

• Greet patients and visitors warmly, managing check-in and check-out procedures with enthusiasm and professionalism
• Schedule appointments accurately using electronic medical records systems, Oscar EMR
• Manage multi-line phone systems to answer inquiries, direct calls efficiently, and provide excellent customer service
• Verify patient information, OHIB details, and update records promptly to ensure data accuracy and compliance
• Assist with administrative tasks including filing, billing, and processing payments in accordance with office protocols
• Prepare exam rooms or treatment areas, ensuring cleanliness and readiness for scheduled procedures or consultations
• Support clinical staff by handling correspondence, faxing documents, and managing electronic health records with precision

Skills

• Proficiency in electronic medical records systems like Oscar EMR to document patient interactions accurately
• Strong knowledge of medical terminology to facilitate clear communication within healthcare settings
• Prior medical office experience demonstrating familiarity with front desk operations and administrative workflows
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
• Effective communication skills for interacting confidently with patients, team members, and external providers
• Ability to operate multi-line phone systems smoothly while maintaining a friendly demeanor

Qualifications

• Medical Office Assistant certificate/diploma
• 1-2 years of medical office experience preferred
• Experience with Oscar EMR
• Excellent communication in multiple languages