WHY DUCA?

We’re a vibrant, exciting credit union that lives its “profits with a purpose” philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.

DUCA (www.duca.com) is the fastest organically growing large Credit Union in Canada distinguished for the following:

• Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
• A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA’s designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

OCCUPATIONAL EXPERIENCE & EDUCATION REQUIREMENTS

• Undergraduate degree in Business, Accounting, Finance or related discipline, or combination of education and equivalent experience
• 2 - 3 years’ full cycle experience working in a high-volume payroll environment with salaried, hourly, and commissioned employee groups
• PCP designation or in progress
• Strong payroll systems experience (Desjardins’ EmployerD an asset)
• Experience in the administration of group benefit and defined contribution pension plans an asset

KNOWLEDGE, SKILLS & ATTRIBUTES

• Demonstrated ability to take initiative and work independently while exercising mature judgment and decision-making skills
• Strong customer service orientation with the ability to build relationships across the organization
• Advanced proficiency in Excel with the ability to produce high-quality, user-friendly reports
• Excellent active listening, written, and verbal communication skills with the ability to influence at all levels of an organization
• Strong prioritization, organizational, and time-management capabilities
• Demonstrated experience managing multiple, competing tasks and priorities
• Ability to quickly deliver solutions that meet the needs of a fast-paced growing organization
• Excellent problem-solving, critical thinking, and analytical skills with the ability to resolve complex issues
• Ability to work in a dynamic team environment with tact and diplomacy
• High level of integrity, ethics, and professionalism with the demonstrated ability to ensure confidentiality and protection of employee data and other sensitive information

JOB PURPOSE & SUMMARY

The Payroll Specialist is a key member of the team responsible for delivering an exceptional employee experience through the provision of timely and accurate payroll activities and benefit / pension administration services. This position will meticulously adhere to internal procedures and deadlines to ensure payroll activities are delivered on-time and in compliance with associated regulations, legislation, and internal standards.
Additionally, the Payroll Specialist will troubleshoot issues and provide technical expertise and guidance for both internal and external stakeholders. This position also recommends changes to processes, forms, and workflows etc. to improve operational effectiveness.

KEY ACCOUNTABILITIES & DUTIES

• Contribute to the delivery of accurate and on-time biweekly payrolls that include a high volume of transactions for salaried, hourly, and commissioned employee groups
• Meticulously adhere to internal policies, procedures, deadlines, and related controls when processing payroll entries such as salaries, commissions, bonuses, termination payments, and other special payments as required; ensure all entries are processed accurately and in compliance with associated regulations and legislation
• Through escalations from the Payroll & Benefits Coordinator, troubleshoot, resolve, and respond to complex employee queries about individual pay issues; provide technical expertise and guidance to employees and managers on payroll practices and systems
• Support the biweekly pay pre-submission audit process by verifying pay transactions and other activities completed by the Payroll & Benefits Coordinator
• Support the year-end reconciliation process and the timely submission of all payroll regulatory filings and production of tax related forms
• Provide support for all internal and external audits related to payroll transactions, user access, and/or related systems
• Make recommendations for updates to current payroll, benefit, and pension related forms, systems, processes, and workflows; identify, research, recommend, and implement new or enhanced procedures, and processes to improve operational effectiveness that support business needs
• Produce regular and ad-hoc reports as required