Job description
Agency Department of Treasury and Finance Work unit Northern Territory Superannuation Office
Job title Senior Member Services Officer Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $88,297 - $92,687 Location Darwin
Position number 20709 RTF 319138 Closing 02/04/2025
Contact officer Ursula Sulatycki-Holloway, Manager Member Services on 08 8999 5475 or ursula.sulatycki-
holloway@nt.gov.au
About the agency https://treasury.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=319138

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
The Senior Member Services Officer works as part of the Member Services team to ensure delivery of high quality services
to scheme members, their dependants and other stakeholders in accordance with the rules and legislation governing the
different schemes administered by the NT Superannuation Office (NTSO).
Context statement
The NTSO administers the Northern Territory Government and Public Authorities’ Superannuation Scheme; Northern
Territory Supplementary Superannuation Scheme; Northern Territory Police Supplementary Benefit Scheme; the Northern
Territory Government Death and Invalidity Scheme; Administrators Pension Scheme, Legislative Assembly Members’
Pension Scheme (LAMS), and the Supreme Court Judges Pension Scheme (Schemes). The Commissioner of Superannuation
and NTSO also provide advice to government on superannuation guarantee matters. The focus of the NTSO is to deliver
quality superannuation services in an efficient manner that meets the expectations of fund trustees, members and
employers.
Key duties and responsibilities
1. Assist with the administration of, and compliance with, the Family Law Act 1975 and Family Law (Superannuation)
Regulations 2001 .
2. Provide detailed and accurate information regarding superannuation guarantee and the Schemes to members, agency
staff and other stakeholders.
3. Assist the Manager with supervision of staff to ensure scheme members, agencies and other stakeholders receive
legislatively compliant superannuation services in an efficient and professional manner.
4. Attend to requests that are more complex from members in respect of their superannuation benefits including liaising
with agencies, initiating reviews, reconciliations and follow up actions.
5. Provide advice and reporting to management on the unclaimed benefits project.
6. Assist with preparation and processing of defined benefit pension payments using Superb and PIPS.
Selection criteria
Essential
1. Demonstrated ability to interpret and apply superannuation, family law and other relevant legislation and policy.
2. Demonstrated ability to plan, organise and manage multiple tasks within agreed timeframes to achieve workplace
objectives.
3. Experience in dealing with personal information of a highly confidential nature.
4. High-level communication and interpersonal skills, including an ability to interact effectively with people from diverse
cultures.
5. Demonstrated ability to supervise junior staff and manage own work performance and meet deadlines.
6. Effective analytical skills and demonstrated ability to use initiative.
Desirable
1. Knowledge of Northern Territory public sector conditions of service, personnel practices and procedures.
2. Experience with a computerised superannuation administration system or similar specific record keeping system.
3. Good knowledge and understanding of the Schemes

Please refer the Job description for details