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Enterprise Service Desk Team Lead at Frontline Managed Services
, Goa, India - Full Time
Skills Needed
Service Desk, Help Desk, Client Communication, Coaching, Team Oversight, It Service Management, Analytical Skills, Workflow Optimization, Performance Management, Cultural Awareness, Remote Team Management, Problem Solving, Reporting, Process Improvement, Client Engagement, Escalation Management
Specialization
Candidates should have 4-6 years of experience in a service desk or managed services environment, with at least 2 years in a leadership role. Strong communication skills and the ability to manage remote and on-site teams are essential.
Experience Required
Minimum 5 year(s)
Service Desk Analyst at Frontline Managed Services
, Goa, India - Full Time
Skills Needed
Technical Support, Customer Service, Problem Diagnosis, Documentation, Remote Access, User Administration, Communication, Research, Ticket Management, Incident Tracking, Team Collaboration, Attention To Detail, It Tools, Office Equipment, English Proficiency, Client Interaction
Specialization
A bachelor's degree and two years of general office and customer service experience are required. Candidates must have strong communication skills and the ability to perform computer functions effectively.
Experience Required
Minimum 2 year(s)
Retail Store Manager (Retail Management exp req) at Rhodes Wolfe
, South Carolina, United States - Full Time
Skills Needed
Retail Management, Sales Performance, Customer Service, Team Development, Business Planning, Sales Analysis, Payroll Management, Merchandising, Inventory Management, Loss Prevention, Kpi Tracking, Coaching, Recruiting, Scheduling, Presentation Standards, Leadership
Specialization
Candidates must have at least 2 years of retail store management experience and the ability to manage teams of 5-20+ people. Experience in analyzing sales reports and managing payroll metrics is also required.
Experience Required
Minimum 2 year(s)
Retail Store Manager (Retail Management exp req) at Rhodes Wolfe
, South Carolina, United States - Full Time
Skills Needed
Retail Management, Sales Performance, Customer Service, Team Development, Business Planning, Sales Analysis, Payroll Management, Merchandising, Inventory Management, Loss Prevention, Kpi Tracking, Leadership, Coaching, Scheduling, Presentation Standards, Motivation
Specialization
Candidates must have at least 2 years of retail store management experience and experience managing teams of 5-20+ people. They should also be comfortable analyzing sales and payroll metrics.
Experience Required
Minimum 2 year(s)
Retail Sales Worker I - Frost Bank Center Retail at Aramark
San Antonio, Texas, United States - Full Time
Skills Needed
N/A
Specialization
Qualifications and educational requirements are not specified in the job posting. The posting emphasizes equal employment opportunity and a commitment to employee growth.
Retail Part Time Team Lead at Office Depot
New Orleans, Louisiana, United States - Full Time
Skills Needed
Customer Service, Sales, Print Services, Communication Skills, Interpersonal Skills, Problem Solving, Attention To Detail, Team Leadership, Adaptability, Technology Proficiency, Client Engagement, Operational Efficiency, Loss Prevention, Community Outreach, Visual Merchandising, Time Management
Specialization
Candidates should have a high school diploma and 1-3 years of experience in a related field, preferably in sales or customer service. Strong communication skills and the ability to use technology effectively are essential.
Experience Required
Minimum 2 year(s)
Retail Part Time Team Lead at Office Depot
San Antonio, Texas, United States - Full Time
Skills Needed
Customer Service, Sales, Print Services, Communication Skills, Interpersonal Skills, Problem Solving, Attention To Detail, Team Leadership, Adaptability, Technology Proficiency, Client Engagement, Operational Efficiency, Loss Prevention, Community Outreach, Merchandising, Time Management
Specialization
Candidates should have a high school diploma and 1-3 years of experience in sales or customer service. Strong communication skills and the ability to use technology effectively are essential.
Experience Required
Minimum 2 year(s)
Retail Cashier/Sales Floor at TJX Companies
Middletown, Rhode Island, United States - Full Time
Skills Needed
Customer Service, Communication, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Teamwork, Sales, Cash Handling, Merchandising, Loss Prevention, Safety Awareness, Store Recovery, Feedback Acceptance, Honesty, Integrity, Respect
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills, along with the ability to multi-task and respond to changes, are also required.
Retail Part Time Team Lead at Office Depot
Edmond, Oklahoma, United States - Full Time
Skills Needed
Customer Service, Sales, Print Services, Communication Skills, Interpersonal Skills, Problem Solving, Attention To Detail, Team Leadership, Adaptability, Technology Proficiency, Client Engagement, Operational Efficiency, Loss Prevention, Community Outreach, Visual Merchandising, Time Management
Specialization
Candidates should have a high school diploma and 1-3 years of experience in a related field, preferably in sales or customer service. Strong communication skills and the ability to use technology effectively are essential.
Experience Required
Minimum 2 year(s)
Retail Merchandiser (1110) at SUNSET DISTRIBUTING LLC
Santa Ana, California, United States - Full Time
Skills Needed
Attention To Detail, Self Starter, Stocking, Merchandising, Quality Control, Customer Service, Inventory Management, Display Setup
Specialization
Candidates must have a valid driver's license and a clean driving record. Prior merchandising or stocking experience in a retail environment is preferred.
Retail Merchandiser (1116) at SUNSET DISTRIBUTING LLC
San Buenaventura (Ventura), California, United States - Full Time
Skills Needed
Attention To Detail, Self Starter, Stocking, Merchandising, Quality Control, Cleanliness, Inventory Management, Display Setup
Specialization
Candidates must have a valid driver's license and a clean driving record. Prior merchandising or stocking experience in a retail environment is preferred.
Retail Merchandiser (1111) at SUNSET DISTRIBUTING LLC
Torrance, California, United States - Full Time
Skills Needed
Attention To Detail, Self Starter, Merchandising, Stocking, Quality Control, Customer Service, Inventory Management, Display Setup
Specialization
Candidates must have a valid driver's license and a clean driving record. Prior experience in merchandising or stocking in a retail environment is preferred.
Retail Part Time Team Lead at Office Depot
Prattville, Alabama, United States - Full Time
Skills Needed
Customer Service, Sales, Print Services, Communication, Interpersonal Skills, Technology, Attention To Detail, Problem Solving, Team Leadership, Adaptability, Client Engagement, Operational Efficiency, Loss Prevention, Merchandising, Community Outreach, Passion For Brand
Specialization
Candidates should have a high school diploma and 1-3 years of experience in sales or customer service. Strong communication skills and the ability to use technology effectively are essential.
Experience Required
Minimum 2 year(s)
Retail Sales Manager (m/f) at HP Law
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Sales, Marketing, Business Development, Business Planning, Retail Marketing, Communication, Problem Solving, Proactivity, Salesforce, Ms Office Suite, Relationship Selling, Risk Assessment, Revenue Forecasting, Mentorship, Strategic Planning, Negotiation
Specialization
Candidates should have a Master's Degree in a relevant field or equivalent experience, along with over 10 years of experience in enterprise selling or related fields. Strong knowledge of the Polish retail partner ecosystem and proficiency in English and Polish are also required.
Experience Required
Minimum 10 year(s)
Retail Keyholder- Columbia at Lovisa
Kennewick, Washington, United States - Full Time
Skills Needed
Customer Service, Time Management, Organizational Skills, Communication Skills, Team Environment, Fashion Knowledge, Retail Experience, Hospitality Experience
Specialization
Candidates should have prior experience in retail or hospitality and possess strong communication skills. A passion for retail and fashion, along with the ability to thrive in a fast-paced environment, is essential.
Part Time Retail Associate at TJX Companies
Delafield, Wisconsin, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Integrity, Respect
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills, along with the ability to multi-task and respond to changes, are also required.
Retail Media manager F/H/X at BUT
Émerainville, Ile-de-France, France - Full Time
Skills Needed
Retail Media, Digital Marketing, Marketplace Management, Campaign Optimization, Reporting, Data Analysis, Project Management, Budget Management, Training, Team Collaboration, Competitive Analysis, Cpc Strategies, Performance Analysis, Client Support, Proactivity, Market Trends
Specialization
Candidates should have a passion for retail media and digital, with a Bac +5 education. They must be analytical, rigorous, and capable of optimizing campaigns and producing clear reports.
Experience Required
Minimum 2 year(s)
Part time Retail Associate at Columbia Sportswear Company
Sunbury, Ohio, United States - Full Time
Skills Needed
Customer Service, Sales, Problem Solving, Visual Merchandising, Cash Register Transactions, Inventory Management, Teamwork, Communication
Specialization
No specific education is required, but a high school diploma or GED is preferred. Candidates should have 2 years or less of experience in a retail position and be at least 16 years old.
Temporary Retail Associate at TJX Companies
North Little Rock, Arkansas, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Integrity, Respect
Specialization
Possess excellent customer service skills and strong communication abilities. Must be able to work a flexible schedule and lift heavy objects as needed.
Retail Backroom Supervisor at TJX Companies
Lebanon, New Hampshire, United States - Full Time
Skills Needed
Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Team Player, Training Others, Customer Service, Leadership, Merchandising, Processing Principles, Safety Awareness, Productivity Monitoring, Honesty, Integrity, Flexibility, Coaching
Specialization
Able to work a flexible schedule, including nights and weekends, with 1 year of retail and 6 months of leadership experience. Superior communication and organizational skills with the ability to train others and respond to changes in direction.
Enterprise Service Desk Team Lead at Frontline Managed Services
, Goa, India -
Full Time


Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Desk, Help Desk, Client Communication, Coaching, Team Oversight, IT Service Management, Analytical Skills, Workflow Optimization, Performance Management, Cultural Awareness, Remote Team Management, Problem Solving, Reporting, Process Improvement, Client Engagement, Escalation Management

Industry

Legal Services

Description
Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Position Overview The Team Lead plays a critical role in ensuring exceptional client service delivery and effective team performance across a ~20 member support organization, including remote team members in the U.S. This position combines operational oversight with client engagement responsibilities. The Team Lead acts as the first line of escalation for both internal team members and clients, overseeing daily operations, ensuring SLA adherence, and maintaining service quality across all shifts. The role requires strong communication skills, professional maturity, and the ability to navigate challenging client interactions with poise and accountability. This is an in-office position based in Goa, following U.S. Eastern business hours (6:30PM – 3:30AM IST) What You’ll Do · Assists the Team Manager with coordinating and monitoring the day-to-day activities of team members to meet the required service timelines of our clients. · Provides daily direction and communication to team members so that calls and issues are managed in a timely, efficient, and knowledgeable manner. If necessary, escalate the issues and follow-up time to ensure the timeline is met. · Provide coaching, guidance, and professional development for both India-based and U.S.-based analysts, fostering accountability and engagement across distributed teams. · Responsible for completing daily, weekly, and monthly reporting/audits as assigned. · Partner with clients and internal stakeholders to discuss quality, process improvements, upcoming changes, and performance trends. · Serves as the primary point of escalation for analysts’ questions/issues. What You Bring · 4–6 years of experience in a service desk, help desk, contact center, or other managed services environment, with at least 2 years in a leadership, coaching/team oversight capacity. · Demonstrated success in client-facing communication, including managing performance discussions, addressing escalations, and maintaining trust with demanding clients. · Exceptional written English communication skills and strong verbal communication, with the ability to represent the team professionally in all client interactions. · Proven ability to navigate cultural and organizational differences, managing teams across India and the U.S. with empathy and professionalism. · Experience managing remote and on-site team members, including coaching, development planning, and performance management. · Knowledge of IT Service Management tools such as ServiceNow, Zendesk, or equivalent platforms. · Strong analytical skills with the ability to interpret performance data, identify risks, and recommend improvements. · Hands-on experience in service desk operations, workflow optimization, and queue management strongly preferred. · Resilient, composed, and solutions-oriented when faced with challenging client situations or performance pressure. Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve. “We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”
Responsibilities
The Team Lead ensures exceptional client service delivery and effective team performance across a support organization. They oversee daily operations, ensure SLA adherence, and maintain service quality while acting as the first line of escalation for team members and clients.
Enterprise Service Desk Team Lead at Frontline Managed Services
, Goa, India - Full Time
Skills Needed
Service Desk, Help Desk, Client Communication, Coaching, Team Oversight, It Service Management, Analytical Skills, Workflow Optimization, Performance Management, Cultural Awareness, Remote Team Management, Problem Solving, Reporting, Process Improvement, Client Engagement, Escalation Management
Specialization
Candidates should have 4-6 years of experience in a service desk or managed services environment, with at least 2 years in a leadership role. Strong communication skills and the ability to manage remote and on-site teams are essential.
Experience Required
Minimum 5 year(s)
Service Desk Analyst at Frontline Managed Services
, Goa, India - Full Time
Skills Needed
Technical Support, Customer Service, Problem Diagnosis, Documentation, Remote Access, User Administration, Communication, Research, Ticket Management, Incident Tracking, Team Collaboration, Attention To Detail, It Tools, Office Equipment, English Proficiency, Client Interaction
Specialization
A bachelor's degree and two years of general office and customer service experience are required. Candidates must have strong communication skills and the ability to perform computer functions effectively.
Experience Required
Minimum 2 year(s)
Retail Store Manager (Retail Management exp req) at Rhodes Wolfe
, South Carolina, United States - Full Time
Skills Needed
Retail Management, Sales Performance, Customer Service, Team Development, Business Planning, Sales Analysis, Payroll Management, Merchandising, Inventory Management, Loss Prevention, Kpi Tracking, Coaching, Recruiting, Scheduling, Presentation Standards, Leadership
Specialization
Candidates must have at least 2 years of retail store management experience and the ability to manage teams of 5-20+ people. Experience in analyzing sales reports and managing payroll metrics is also required.
Experience Required
Minimum 2 year(s)
Retail Store Manager (Retail Management exp req) at Rhodes Wolfe
, South Carolina, United States - Full Time
Skills Needed
Retail Management, Sales Performance, Customer Service, Team Development, Business Planning, Sales Analysis, Payroll Management, Merchandising, Inventory Management, Loss Prevention, Kpi Tracking, Leadership, Coaching, Scheduling, Presentation Standards, Motivation
Specialization
Candidates must have at least 2 years of retail store management experience and experience managing teams of 5-20+ people. They should also be comfortable analyzing sales and payroll metrics.
Experience Required
Minimum 2 year(s)
Retail Sales Worker I - Frost Bank Center Retail at Aramark
San Antonio, Texas, United States - Full Time
Skills Needed
N/A
Specialization
Qualifications and educational requirements are not specified in the job posting. The posting emphasizes equal employment opportunity and a commitment to employee growth.
Retail Part Time Team Lead at Office Depot
New Orleans, Louisiana, United States - Full Time
Skills Needed
Customer Service, Sales, Print Services, Communication Skills, Interpersonal Skills, Problem Solving, Attention To Detail, Team Leadership, Adaptability, Technology Proficiency, Client Engagement, Operational Efficiency, Loss Prevention, Community Outreach, Visual Merchandising, Time Management
Specialization
Candidates should have a high school diploma and 1-3 years of experience in a related field, preferably in sales or customer service. Strong communication skills and the ability to use technology effectively are essential.
Experience Required
Minimum 2 year(s)
Retail Part Time Team Lead at Office Depot
San Antonio, Texas, United States - Full Time
Skills Needed
Customer Service, Sales, Print Services, Communication Skills, Interpersonal Skills, Problem Solving, Attention To Detail, Team Leadership, Adaptability, Technology Proficiency, Client Engagement, Operational Efficiency, Loss Prevention, Community Outreach, Merchandising, Time Management
Specialization
Candidates should have a high school diploma and 1-3 years of experience in sales or customer service. Strong communication skills and the ability to use technology effectively are essential.
Experience Required
Minimum 2 year(s)
Retail Cashier/Sales Floor at TJX Companies
Middletown, Rhode Island, United States - Full Time
Skills Needed
Customer Service, Communication, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Teamwork, Sales, Cash Handling, Merchandising, Loss Prevention, Safety Awareness, Store Recovery, Feedback Acceptance, Honesty, Integrity, Respect
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills, along with the ability to multi-task and respond to changes, are also required.
Retail Part Time Team Lead at Office Depot
Edmond, Oklahoma, United States - Full Time
Skills Needed
Customer Service, Sales, Print Services, Communication Skills, Interpersonal Skills, Problem Solving, Attention To Detail, Team Leadership, Adaptability, Technology Proficiency, Client Engagement, Operational Efficiency, Loss Prevention, Community Outreach, Visual Merchandising, Time Management
Specialization
Candidates should have a high school diploma and 1-3 years of experience in a related field, preferably in sales or customer service. Strong communication skills and the ability to use technology effectively are essential.
Experience Required
Minimum 2 year(s)
Retail Merchandiser (1110) at SUNSET DISTRIBUTING LLC
Santa Ana, California, United States - Full Time
Skills Needed
Attention To Detail, Self Starter, Stocking, Merchandising, Quality Control, Customer Service, Inventory Management, Display Setup
Specialization
Candidates must have a valid driver's license and a clean driving record. Prior merchandising or stocking experience in a retail environment is preferred.
Retail Merchandiser (1116) at SUNSET DISTRIBUTING LLC
San Buenaventura (Ventura), California, United States - Full Time
Skills Needed
Attention To Detail, Self Starter, Stocking, Merchandising, Quality Control, Cleanliness, Inventory Management, Display Setup
Specialization
Candidates must have a valid driver's license and a clean driving record. Prior merchandising or stocking experience in a retail environment is preferred.
Retail Merchandiser (1111) at SUNSET DISTRIBUTING LLC
Torrance, California, United States - Full Time
Skills Needed
Attention To Detail, Self Starter, Merchandising, Stocking, Quality Control, Customer Service, Inventory Management, Display Setup
Specialization
Candidates must have a valid driver's license and a clean driving record. Prior experience in merchandising or stocking in a retail environment is preferred.
Retail Part Time Team Lead at Office Depot
Prattville, Alabama, United States - Full Time
Skills Needed
Customer Service, Sales, Print Services, Communication, Interpersonal Skills, Technology, Attention To Detail, Problem Solving, Team Leadership, Adaptability, Client Engagement, Operational Efficiency, Loss Prevention, Merchandising, Community Outreach, Passion For Brand
Specialization
Candidates should have a high school diploma and 1-3 years of experience in sales or customer service. Strong communication skills and the ability to use technology effectively are essential.
Experience Required
Minimum 2 year(s)
Retail Sales Manager (m/f) at HP Law
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Sales, Marketing, Business Development, Business Planning, Retail Marketing, Communication, Problem Solving, Proactivity, Salesforce, Ms Office Suite, Relationship Selling, Risk Assessment, Revenue Forecasting, Mentorship, Strategic Planning, Negotiation
Specialization
Candidates should have a Master's Degree in a relevant field or equivalent experience, along with over 10 years of experience in enterprise selling or related fields. Strong knowledge of the Polish retail partner ecosystem and proficiency in English and Polish are also required.
Experience Required
Minimum 10 year(s)
Retail Keyholder- Columbia at Lovisa
Kennewick, Washington, United States - Full Time
Skills Needed
Customer Service, Time Management, Organizational Skills, Communication Skills, Team Environment, Fashion Knowledge, Retail Experience, Hospitality Experience
Specialization
Candidates should have prior experience in retail or hospitality and possess strong communication skills. A passion for retail and fashion, along with the ability to thrive in a fast-paced environment, is essential.
Part Time Retail Associate at TJX Companies
Delafield, Wisconsin, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Integrity, Respect
Specialization
Candidates should possess excellent customer service skills and be able to work a flexible schedule. Strong communication and organizational skills, along with the ability to multi-task and respond to changes, are also required.
Retail Media manager F/H/X at BUT
Émerainville, Ile-de-France, France - Full Time
Skills Needed
Retail Media, Digital Marketing, Marketplace Management, Campaign Optimization, Reporting, Data Analysis, Project Management, Budget Management, Training, Team Collaboration, Competitive Analysis, Cpc Strategies, Performance Analysis, Client Support, Proactivity, Market Trends
Specialization
Candidates should have a passion for retail media and digital, with a Bac +5 education. They must be analytical, rigorous, and capable of optimizing campaigns and producing clear reports.
Experience Required
Minimum 2 year(s)
Part time Retail Associate at Columbia Sportswear Company
Sunbury, Ohio, United States - Full Time
Skills Needed
Customer Service, Sales, Problem Solving, Visual Merchandising, Cash Register Transactions, Inventory Management, Teamwork, Communication
Specialization
No specific education is required, but a high school diploma or GED is preferred. Candidates should have 2 years or less of experience in a retail position and be at least 16 years old.
Temporary Retail Associate at TJX Companies
North Little Rock, Arkansas, United States - Full Time
Skills Needed
Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Flexibility, Integrity, Respect
Specialization
Possess excellent customer service skills and strong communication abilities. Must be able to work a flexible schedule and lift heavy objects as needed.
Retail Backroom Supervisor at TJX Companies
Lebanon, New Hampshire, United States - Full Time
Skills Needed
Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Team Player, Training Others, Customer Service, Leadership, Merchandising, Processing Principles, Safety Awareness, Productivity Monitoring, Honesty, Integrity, Flexibility, Coaching
Specialization
Able to work a flexible schedule, including nights and weekends, with 1 year of retail and 6 months of leadership experience. Superior communication and organizational skills with the ability to train others and respond to changes in direction.
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