WHAT ARE WE LOOKING FOR?

We are seeking a dynamic and experienced Assistant Manager to support our Store Manager in leading our retail team in our new store within Cotswold Designer Outlet. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As the Assistant Manager, you will be responsible for overseeing daily operations, ensuring the store meets its sales targets, and fostering a positive work environment. Your ability to communicate effectively and manage a diverse team will be crucial in driving the success of our store. The working week is a minimum of 40 hours. Overtime is paid at your normal hourly rate. This position does require flexibility to work at least one day at the weekend and some late night trading hours.

SKILLS

• Strong time management skills with the ability to prioritise tasks effectively.
• Proven experience in retail management with a track record of achieving sales targets.
• Exceptional leadership skills to inspire and guide team members towards success.
• Excellent administrative abilities to manage documentation and reporting efficiently.
• Proficient in team management with a focus on fostering collaboration and communication among staff.
• Ability to communicate clearly and effectively with customers and team members at all levels.
• Experience in sales management is desirable to drive revenue growth within the store.

• Support the Store Manager in delivering daily store operations and ensure compliance with company policies and procedures.
• Lead, motivate, and develop a high-performing team to achieve sales goals and enhance customer satisfaction.
• Manage inventory levels, including ordering stock and conducting regular audits to maintain optimal stock levels.
• Implement effective merchandising strategies to maximise sales opportunities and enhance the shopping experience.
• Monitor sales performance identifying trends and areas for improvement.
• Ensure a clean, safe, and organised store environment for both customers and staff.
• Handle customer inquiries, complaints, and feedback in a professional manner to maintain high levels of customer satisfaction.
• Conduct staff training sessions on product knowledge, sales techniques, and customer service best practices.