DESCRIPTION

We are seeking a dynamic and experienced Operations Leader to join our GB Retail team, providing strategic governance and operational support to ensure exceptional client service delivery within a compliant and efficient framework. This role will lead the GB Retail Operations Management and Facility teams, driving performance, continuous improvement, and alignment with wider CRB business goals.

QUALIFICATIONS

• Preferably educated to a degree level and with professional qualifications, (CII / Leadership / Project Management or similar)

SKILLS:

• Excellent management and leadership skills, with a proven track record of delivering excellent levels of client service through a large scale, matrixed operational function
• Strong communication, negotiation and influencing skills
• Good understanding of Willis and GB Retail products and services
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• An understanding of core business improvement principles and techniques
• Strong skills in problem solving
• An in-depth knowledge of operational best practice and experience of implementing processes, procedures and standards in an operational role
• Proven experience of change management and delivering major change initiatives in to an operational function

THE ROLE

• To provide operations leadership, governance and support to GB Retail in the delivery of excellent client service within an efficient and compliant framework
• To lead the GB Retail Operations Management and Facility teams.
• Responsibility for the delivery of high-quality service to carriers and GB Retail client teams by the Facility Hub team
• Be a proactive member of the CRB Operations Director community and where appropriate lead / assist with the successful delivery of projects across CRB LOBs.
• Be a proactive member of the GB Retail Leadership team

OTHER DUTIES OR RESPONSIBILITIES:

• Uphold the values and objectives of Willis within the Business Unit.
• Stakeholder management at senior level inside and outside of the BU
• Coordinate and manage the interaction with the recruitment process
• Hold colleagues accountable for performance and consequence management
• Manage and deliver successful interaction with 2nd and 3rd line functions
  The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.