Job Title: Retail Manager
Reports to: Marc Boult - Head of Visitor Operations
Direct Reports: Visitor Centre Assistants, Volunteers
Work Days: Full-time 5 out of 7, including mandatory attendance at the large-scale air shows and events
Work Hours: 40 hours per week
Salary: £32,500 - £35,000 DoE plus incentive package
Annual Leave: 22 days + 8 Bank Holidays
Location: On-Site in the Visitor Centre Shop and admission area

JOB SUMMARY

To produce the long-term retail strategy that sets out to ultimately achieve the accountable objectives below, whilst managing Shuttleworth’s in store retail and online e-commerce operations, working to secure new suppliers to produce a new range of modern and popular branded products that will set Shuttleworth’s retail market apart from other attractions. To manage the day-to-day retail and admission operations including serving customers, keeping the EPOS back office up to date, creating merchandising plans, completing monthly stock takes and ensuring enough stock is ordered in line with agreed budgets.

SHUTTLEWORTH PRINCIPLES

The following principles form the basis of our working ethos at Shuttleworth and in your role you are required to engage and promote these yourself and within your team.

• Treat each other with kindness and respect.
• Make everyone welcome.
• Learn from our mistakes when things go wrong and bounce back.
• Equip and support our teams with modern day business skills.
• Embrace commercial success in a way that respects our traditions.
• Educate by telling stories and providing experiences.
• Preserve our unique heritage and keep it in working order.

This is a description of the job at present. The above is not intended to be a comprehensive list of key responsibilities or duties. Other related duties may be required from time to time. It is the practice of the Trust to periodically review job descriptions and to update them to ensure that duties relate to the job then being performed. It is our aim to reach agreement to reasonable changes following consultation. However, if agreement is not possible, the Trust reserves the right to make reasonable changes after consultation.
Job Types: Full-time, Permanent
Pay: £32,500.00-£35,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Work Location: In perso

ACCOUNTABLE OBJECTIVES

• To achieve an annual turnover of £220,000 in the first full financial year (Nov 2025 – Oct 2026) whilst achieving 30% bottom line contribution within the Shop P&L’s, with an overall margin above 70%.
• To achieve an annual turnover of £300,000 in the second full financial year (Nov 2026 – Oct 2027) whilst achieving 35% bottom line contribution within the Shop P&L’s, with an overall margin above 70%.
• To achieve incremental revenue growth over the remaining three years, achieving annual turnover of£500,000 and 40% bottom line contribution by the fifth year 2030, within the Shop P&L’s, with an overall margin above 70%.

PERSONAL RESPONSIBILITIES

• To demonstrate personal integrity in all day-to-day interactions with colleagues, working as a positive influence and role model, acting with professionalism and tackling challenges in a pragmatic and collaborative manner to bring staff and volunteers along with changes and developments.
• To protect the reputation of the Trust.
• To maintain professional levels of confidentiality commensurate with the role.

The following principles form the basis of our working ethos at Shuttleworth and in your role you are required to engage and promote these yourself and within your team.

• Treat each other with kindness and respect.
• Make everyone welcome.
• Learn from our mistakes when things go wrong and bounce back.
• Equip and support our teams with modern day business skills.
• Embrace commercial success in a way that respects our traditions.
• Educate by telling stories and providing experiences.
• Preserve our unique heritage and keep it in working order