PRINCIPLE ACCOUNTABILITIES

• Provide responsive, accurate support to diverse stakeholder groups via ServiceNow, phone, and email.
• Ensure compliance with global and local HR processes, maintaining documentation, policies, and user training.
• Analyse service metrics to identify and implement improvements in operational efficiency.
• Lead and resource operational projects (e.g., reorganisations) in coordination with People Partners and Global Operations.
• Monitor legal/regulatory changes and update internal processes and documentation accordingly.
• Oversee the German P&C Operations Team, including recruitment, onboarding, performance management, and issue escalation.

SKILLS AND EXPERIENCE REQUIRED

• University degree or professional HR qualification with 3+ years in People & Culture (P&C) Operations leadership.
• Proven experience in team management, coaching, and performance development.
• Strong HR data management skills with proficiency in Workday, SAP, and MS Office 365.
• Customer-focused mindset with the ability to resolve HR queries efficiently.
• Effective cross-functional collaborator (e.g. with P&C People Partners, Payroll).
• Fluent in German and English; adaptable and comfortable in fast-paced environments.

ABOUT US

We’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.
As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process

As part of our P&C Operations team in Germany, you’ll support a variety of stakeholders, ensure process excellence, and drive continuous improvement. From resolving complex queries and managing key operational projects to leading change and coaching your team—you’ll play a pivotal role in keeping our people processes running efficiently and compliantly.
Location: Hamburg, Germany