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Customer Excellence Agent at AJ Bell
Manchester, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Team Player, Microsoft Word, Microsoft Excel, Microsoft Outlook, Analytical Skills, Presentation Skills, Telephone Manner, Time Management, Feedback Collection, Problem Solving, Motivation, Support, Vulnerable Customer Mi, Trustpilot Reviews
Specialization
Candidates should have a passion for customer service and possess strong communication skills. A minimum of 5 GCSEs including Maths and English is required, along with the ability to work under pressure.
Accounts Receivable Specialist at Blood Assurance
Chattanooga, TN 37403, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Account Manager - Commuter Belt North at Deliveroo
London, England, United Kingdom - Full Time
Skills Needed
Urdu, Portuguese, Email, Communication Skills, Vietnamese, Mandarin, Japanese, Swahili, Cantonese, Thai
Qualification
Graduate
Accounts Receivable Specialist at Accounting Edge
Coral Springs, FL 33071, USA - Full Time
Skills Needed
Accounting Software, Financial Concepts, Flexible Schedule, Analytical Skills, Journal Entries
Qualification
Graduate
Hairdressing Apprenticeship at Headmasters
Hammersmith W6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Housekeeper & Gardener/Driver at Exclusive Household Cavalry
West London SW1V, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Cook/Kitchen Assistant at Hopwood Court Retirement Home
Alvechurch B48 7AQ, , United Kingdom - Full Time
Skills Needed
Safety Practices, Training
Qualification
Graduate
Kitchen Supervisor - NIGHTS at Baxterstorey uk
London, England, United Kingdom - Full Time
Skills Needed
Learning, Customer Service
Qualification
Graduate
Kitchen Assistant at Dovehaven Care Homes
Southport PR8 2BL, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Barista at Station Cafe
Pontyclun CF72 9EW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Player Development/Assistant Coach at Clemson University
Clemson, South Carolina, USA - Full Time
Skills Needed
Football, Coaching
Qualification
Graduate
Full Time Assistant Manager (Seasonal)- Gaylord Opryland at BuildaBear Workshop
Nashville, Tennessee, USA - Full Time
Skills Needed
Specialty Retail
Qualification
Diploma
Team Assistant- Property, Casualty, Technical & Special Risks at Charles Taylor
London EC3R, , United Kingdom - Full Time
Skills Needed
Interpersonal Skills, Diary Management
Qualification
Graduate
AI Grounding Specialist at Howden Group Holdings
London, England, United Kingdom - Full Time
Skills Needed
Terminology
Qualification
Graduate
Rheolwr Cadwraeth at Cymdeithas Eryri Snowdonia Society
CL3, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Key Account Manager at Alliance Automotive Logistics
6718 Ede, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Special Education Administrative Assistant I (School Year 37.5 hrs/wk) at Colchester School District
Colchester, VT 05446, USA - Full Time
Skills Needed
Microsoft, Powerpoint, Ged, Children, Word Processing, Desktop Computers, Conflict, Sharepoint, Powerschool, Addition, Accessories, Interpersonal Skills, Scanners, Outlook, Business Education, Confidentiality, Excel
Specialization
High school diploma (or ged or high school equivalent certificate)
Qualification
Diploma
Mgr. US Brokerage at FedEx Logistics
Blaine, WA 98230, USA - Full Time
Skills Needed
Outlook, Freight Forwarding, Customs Brokerage, Training, Surface Transportation, Office Equipment, Los Angeles
Specialization
Business
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Operational Risk Consultant at Pacific Life
Omaha, NE 68106, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Underwriter at Kiavi
Pittsburgh, Pennsylvania, USA - Full Time
Skills Needed
Loans, Underwriting, Communication Skills, Geography, Customer Service
Specialization
A deadline-oriented environment
Qualification
Graduate
Customer Excellence Agent at AJ Bell
Manchester, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

28100.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Team Player, Microsoft Word, Microsoft Excel, Microsoft Outlook, Analytical Skills, Presentation Skills, Telephone Manner, Time Management, Feedback Collection, Problem Solving, Motivation, Support, Vulnerable Customer MI, Trustpilot Reviews

Industry

Financial Services

Description
Job Description A new and exciting opportunity has arisen to join the Customer Excellence team! This role is dedicated to ensuring exceptional consumer outcomes by proactively engaging with customers through outbound calls, gathering valuable feedback, and providing insightful reports to management and the Product team for continuous improvement. The position also involves managing various customer feedback channels and supporting other teams as needed. The key responsibilities of the role are as follows: Conduct outbound calls to customers to ensure positive consumer experiences. Collect and analyse customer feedback, presenting findings to management and the Product team for strategic enhancements. Prepare and deliver presentations on Vulnerable Customer MI and Happy Customer data. Oversee Trustpilot reviews, including reaching out to customers who leave 1-4* reviews for further feedback. Motivate CST, DST, and webchat teams to share links and develop new incentives and initiatives. Provide exceptional service to our VIP customers Provide support to CST and DST teams with their queues when necessary. What you'll need: You’ll have a passion for customer service and to drive to succeed. You must be a team player and willing to work at pace but with accuracy. You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English The ability to demonstrate excellent customer service skills A polite and professional telephone manner Strong communication skills, both written and verbal Competent with Microsoft Word, Excel and Outlook Ability to work under pressure and meet deadlines This role is 40 hours per week with varied shift patterns on a rota basis, covering opening times; Monday to Friday 8am till 9pm, and to include some bank holidays. About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Starting salary at £28,100 per annum (Depending on previous experience) Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan – provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Responsibilities
The Customer Excellence Agent is responsible for conducting outbound calls to customers to ensure positive experiences and collecting feedback for management. They will also prepare presentations and oversee customer feedback channels.
Customer Excellence Agent at AJ Bell
Manchester, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Team Player, Microsoft Word, Microsoft Excel, Microsoft Outlook, Analytical Skills, Presentation Skills, Telephone Manner, Time Management, Feedback Collection, Problem Solving, Motivation, Support, Vulnerable Customer Mi, Trustpilot Reviews
Specialization
Candidates should have a passion for customer service and possess strong communication skills. A minimum of 5 GCSEs including Maths and English is required, along with the ability to work under pressure.
Accounts Receivable Specialist at Blood Assurance
Chattanooga, TN 37403, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Account Manager - Commuter Belt North at Deliveroo
London, England, United Kingdom - Full Time
Skills Needed
Urdu, Portuguese, Email, Communication Skills, Vietnamese, Mandarin, Japanese, Swahili, Cantonese, Thai
Qualification
Graduate
Accounts Receivable Specialist at Accounting Edge
Coral Springs, FL 33071, USA - Full Time
Skills Needed
Accounting Software, Financial Concepts, Flexible Schedule, Analytical Skills, Journal Entries
Qualification
Graduate
Hairdressing Apprenticeship at Headmasters
Hammersmith W6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Housekeeper & Gardener/Driver at Exclusive Household Cavalry
West London SW1V, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Cook/Kitchen Assistant at Hopwood Court Retirement Home
Alvechurch B48 7AQ, , United Kingdom - Full Time
Skills Needed
Safety Practices, Training
Qualification
Graduate
Kitchen Supervisor - NIGHTS at Baxterstorey uk
London, England, United Kingdom - Full Time
Skills Needed
Learning, Customer Service
Qualification
Graduate
Kitchen Assistant at Dovehaven Care Homes
Southport PR8 2BL, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Barista at Station Cafe
Pontyclun CF72 9EW, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Player Development/Assistant Coach at Clemson University
Clemson, South Carolina, USA - Full Time
Skills Needed
Football, Coaching
Qualification
Graduate
Full Time Assistant Manager (Seasonal)- Gaylord Opryland at BuildaBear Workshop
Nashville, Tennessee, USA - Full Time
Skills Needed
Specialty Retail
Qualification
Diploma
Team Assistant- Property, Casualty, Technical & Special Risks at Charles Taylor
London EC3R, , United Kingdom - Full Time
Skills Needed
Interpersonal Skills, Diary Management
Qualification
Graduate
AI Grounding Specialist at Howden Group Holdings
London, England, United Kingdom - Full Time
Skills Needed
Terminology
Qualification
Graduate
Rheolwr Cadwraeth at Cymdeithas Eryri Snowdonia Society
CL3, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Key Account Manager at Alliance Automotive Logistics
6718 Ede, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Special Education Administrative Assistant I (School Year 37.5 hrs/wk) at Colchester School District
Colchester, VT 05446, USA - Full Time
Skills Needed
Microsoft, Powerpoint, Ged, Children, Word Processing, Desktop Computers, Conflict, Sharepoint, Powerschool, Addition, Accessories, Interpersonal Skills, Scanners, Outlook, Business Education, Confidentiality, Excel
Specialization
High school diploma (or ged or high school equivalent certificate)
Qualification
Diploma
Mgr. US Brokerage at FedEx Logistics
Blaine, WA 98230, USA - Full Time
Skills Needed
Outlook, Freight Forwarding, Customs Brokerage, Training, Surface Transportation, Office Equipment, Los Angeles
Specialization
Business
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Operational Risk Consultant at Pacific Life
Omaha, NE 68106, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Underwriter at Kiavi
Pittsburgh, Pennsylvania, USA - Full Time
Skills Needed
Loans, Underwriting, Communication Skills, Geography, Customer Service
Specialization
A deadline-oriented environment
Qualification
Graduate