ABOUT US:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.

EDUCATION AND EXPERIENCE

• Minimum Associate’s Degree in training and development, instructional design, technology and information systems, or a related field
• 3 plus years experience as a Training Coordinator, Training Facilitator, Trainer, technical writer or a similar role.
• 2 plus years experience working with Epic or as an Epic trainer
• Experience developing training for diverse audiences with varying levels of technical proficiency.
• Experience in healthcare technology training or working in a Federally Qualified Health Center (FQHC) setting.
• Medical, dental, and/or behavioral health background.
• Experience with other HIT systems, such as Artera, Azara, Healthix, Dragon, Ritefax, XV Web
• Experience with project management tools, such as SmartSheets
• Bilingual (Spanish/English) preferred.

DESIRED CHARACTERISTICS, SKILLS

• Ability to work effectively with diverse populations, including LGBTQ+ communities.
• Strong proficiency in Microsoft Office (Word, PowerPoint, Excel) and e-learning tools.
• Knowledge of adult learning principles, instructional design, and learning management systems (LMS).
• Ability to translate technical concepts into clear, accessible training content.
• Strong public speaking, facilitation, and communication skills.
• Exceptional organizational skills, attention to detail, and ability to manage multiple projects.
• Ability to operate media equipment such as projectors and personal computers.
• Expertise in traditional and modern training methods and techniques.
• Ability to assess and analyze data.
• Commitment to the mission and values of Callen-Lorde.
  Job Type: Full-time
  Pay: $75,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: Hybrid remote in New York, NY 1001

ABOUT THE ROLE:

The Lead of Technology Training is responsible for designing, delivering, and evaluating comprehensive training programs that elevate staff technological skills across the organization. You will leverage your expertise in instructional design, technical writing, and technology systems to create engaging and effective learning experiences. This role involves developing training materials for in-person, blended, and online learning, collaborating with department leaders to assess training needs, and implementing best practices in adult learning and technical education.